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Launch HN: Evry Health (YC W18) – Better health insurance for companies

evryhealth.com

31–40 of 76 posts

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#31
post #23

First of all congrats on the launch, we need more innovation in the space and I applaud your efforts. Here are some thoughts / questions if you want to answer them > We have [...] benefits that exceed the best plans from legacy insurers. You claim that your product is better than some of the competition, but do not demonstrate it (here or on your website). At this point it seems to me that every insurer claim that th…

For B2B, it’s worth noting that most Americans still receive their health coverage through employers, and this is especially true for the 200-2,000 company size segment. Meeting the majority of people where they are seems to be a reasonably impactful way of starting change. We can make a considerable impact for companies with 100 employees. We can make a massive impact for companies with more than 400. We currently are not geared to do much for individuals, but we’ll get there. https://www.kff.org/other/state-indicator/total-population/

B2B is scalable for launch, giving us access to information and leverage that is not achievable in the individual space without significant expense and economic loss. Starting in this market segment gives us a profitable platform to expand into other coverage areas and consider adjacent market segments. That said, we believe our approach which is intensely focused on quality will drive cost savings that satisfy employers. The 3-year rate-lock option helps to demonstrate results and builds confidence in our approach without demanding changes to plan designs that may be injurious to the employee’s long-term health.

I’m not sure I completely follow your question about changing coverage to keep an employer to keep the company afloat. Our plans are approved by the state and we cannot change benefits during the year. We cannot slash benefits to reduce costs to keep a client. That would be detrimental to the employer’s business model too because it would severely impact their ability to attract and retain talent. Trying to reduce benefits would have the opposite effect and increase costs, like the delays caused by high deductibles.

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#32
Do you have any plans to white label your software and license it to other providers?

For example I use Kaiser, which is basically "full stack" where they are both the insurance and health provider. The upside to that is that they are big on preventative care, since they are on the hook for the cost if you get sicker.

But their software still sucks, especially their billing software. I just lost my insurance for a week because of their billing mistake, and it took me a week to get it fixed (and it's still not settled but at least my insurance is active now).

So for example I'd be really happy if Kaiser had better billing software, and they probably would too because their costs would go down.

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#33

Have you thought about allowing different, unrelated employers to combine to insure one person? A lot of people find that a part time job does not give them enough hours to be insured, so they get a second job, but don't get enough hours there either, and end up working 40 hours with no insurance. What about allowing different employers to pay parts of insurance, and another employer pays another part, to allow the e…

Chris (CEO) here. I’m not aware of anyone that has created a model to fractionally insure a single person as you have described.

There are models and mechanisms for multiple smaller employer groups to band together. For example, association health plans are common with professional trade groups.

While an interesting thought experiment, no, we have never thought about multiple employers combining and contributing to insure a single individual.

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#34

> We believe the root cause is that the U.S. system is rife with misaligned incentives... Involving "employers" is one of, if not the primary, root causes. I understand you're building a business, and ... you're playing in the same space as others. That may make sense financially, and allow you to take away from business from legacy insurers and save some companies 20% on existing costs. But this doesn't seem like it…

I’m sorry to hear about the bad reaction you had to the vaccine and then the terrible experience you had with the care system. You are correct, individuals do need to have better understanding and connection to the cost of care, and the cost dialog is convoluted and lacking transparency for a long list of reasons. We are operating within the system but are looking to change it. What we can change is how you, as an individual, receive value from your insurance company. The most obvious way is to be protected against the super high cost of some catastrophic circumstance, like a massive heart attack or surgery. But another way to receive value is through incentives and rewards that support you in your pursuit of wellness, whatever that means to you, as well as making it easy for you to get access to things that are of interest to you that individuals or smaller employers do not typically get access to because there are no economies of scale to encourage these vendors to offer their products and services to the retail public. I understand and appreciate your pain as a self-employed or small group.

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#35
Very interesting. Couple questions:

1) I can see how this model works with an EPO, but do you plan to build any products that would necessarily support OON like PPO/POS? How does the model work there once you have to integrate with the rest of the healthcare value chain that may not see eye to eye with you right now or for a while (at least until the government forces them to)?

2) How do you package the pharmacy benefit? Are you aiming for employers that carve out the pharmacy benefit anyways, or for employers that need it packaged into a fully insured plan (which is common at the 100 lives size)?

3) What approaches are you considering for go to market? Are you going to scale up direct sales to the employer (direct but costly) or consider other approaches, and if so, what?

I love seeing innovation in this space. You're right to call out the issues with self-funded programs for individuals/SMBs for not addressing the funny business in contracting. On the other hand, if you're building a provider network from scratch and not layering in someone else's, you are going to run straight into the existential risk of cold-start scaling up a two sided network, so I am curious how you are planning to avoid that.

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#36
post #32

Do you have any plans to white label your software and license it to other providers? For example I use Kaiser, which is basically "full stack" where they are both the insurance and health provider. The upside to that is that they are big on preventative care, since they are on the hook for the cost if you get sicker. But their software still sucks, especially their billing software. I just lost my insurance for a we…

Chris (CEO) here. What happened with your billing software experience is unacceptable, but it isn’t the primary use case we are solving for.

Yes, we’ll happily white label/license our tech to other insurers, TPAs, etc. We can license tech, and we can also act as a TPA. We built the technology to solve our own problems, but in effect and to your point, we’ve created a platform that others could leverage. If other players want to imitate us or leverage anything we’ve built – great – it’s a business opportunity for us and it helps more people.

If Kaiser calls us and wants to use our software, we’ll take their call ;)

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#37
post #15

> We pay most doctors and hospitals based on patient outcomes, not fee-for-service. Wouldn't doctors be incentivized by this fee structure to walk away from difficult cases, where a treatment is risky but is the last hope for the patient, if they won't be paid for the likely bad outcome?

Any fee structure will have certain incentives; it's unavoidable. The trick is to try to find incentives for the providers that also align with positive results for the patients. Having the actual results align with the intended ones is easier said than done, as anyone who has ever tried to design and administer any kind of measurement-based compensation or bonus plan will tell you.

Yes you are right - And we recognize this as part of our outreach and contract development efforts. Our collaboration seems to be working and we are getting great reaction from physicians. We believe in a simple approach to keep it understandable and easy to administer to build that relationship

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#38

Have you thought about allowing different, unrelated employers to combine to insure one person? A lot of people find that a part time job does not give them enough hours to be insured, so they get a second job, but don't get enough hours there either, and end up working 40 hours with no insurance. What about allowing different employers to pay parts of insurance, and another employer pays another part, to allow the e…

Chris (CEO) here. I’m not aware of anyone that has created a model to fractionally insure a single person as you have described. There are models and mechanisms for multiple smaller employer groups to band together. For example, association health plans are common with professional trade groups. While an interesting thought experiment, no, we have never thought about multiple employers combining and contributing to i…

Would it be difficult? If you market to consumers, you could give businesses a cost over the phone just like any other business, just on a per person level.

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#39
Harvard Business Review on the disbanding of Haven, the venture to disrupt U.S. health care formed by Amazon, Berkshire Hathaway, and JPMorgan Chase:[1]

>Perverse incentives. We still live in a world where the larger portion of hospitals’ beds that are utilized, the more they get paid. Consequently, the U.S. health system is focused on treating sickness rather than preventing illness in the first place.

It seems like your root cause analysis is broadly known. Do you expect the market to shift quickly once your approach gains traction?

[1] https://hbr.org/2021/01/why-haven-healthcare-failed

Re: Launch HN: Evry Health (YC W18) – Better health insurance for companies

#40
post #15

> We pay most doctors and hospitals based on patient outcomes, not fee-for-service. Wouldn't doctors be incentivized by this fee structure to walk away from difficult cases, where a treatment is risky but is the last hope for the patient, if they won't be paid for the likely bad outcome?

Any fee structure will have certain incentives; it's unavoidable. The trick is to try to find incentives for the providers that also align with positive results for the patients. Having the actual results align with the intended ones is easier said than done, as anyone who has ever tried to design and administer any kind of measurement-based compensation or bonus plan will tell you.

> The trick is to try to find incentives for the providers that also align with positive results for the patients.

That part is easy.

The hard part is aligning providers, patients, and the payers, since the patients cannot afford to align the providers with themselves. Enter politics, because you are now distributing limited healthcare resources with demand far greater than supply, meaning you have to either pony up more from the payers and/or ration various quality of healthcare to various populations, per their political power.

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