So a loan can be good or bad. The loan officer can rate it as good or bad. And the software can rate it as good or bad.
To evaluate the situation, would like more than the "95%":
(1) Would like to see the arithmetic that yielded the "95%". (2) Would like to know the rate (probability) of false positives, when the software said the loan was good but it wasn't. (3) Would like to know the rate (probability) of the false negatives when the software said the loan was bad but it was good.
And, really, when the software and the loan officer disagreed, what were the ratings of the applications and when was the software correct and when, the officer correct.
Finally, what was the average cost per mistake for the false positives and for the false negatives. E.g., a false negative could cost the bank some business but a false positive could cost them $millions.