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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#31

Post by prirun »

stavros wrote: post #13

This isn't a solution and doesn't excuse Adobe's shitty behavior, but I use privacy.com which gives you single-purpose cards. That way, I can just pause the card and subsequent charges will fail. Then let them try to get their money. Pull-based payments are such a bad idea, implemented even worse. Privacy.com at least gives you per-merchant controls and limits, even though this really should have been a Visa default.

Can they report you to a credit bureau and get your credit score lowered? I recently had my credit score lowered, I think because I canceled a Chase / Amazon credit card after only 1 month. Apparently that is a credit faux paus. No balance owed, but I did hit the measly $500 limit once - another thing bad for credit scores.

When my car + homeowner insurance renewed, it had a special section about how Lexus Nexus had lowered my insurance score, which is partially based on my credit score. Cost me several hundred dollars extra in insurance premiums.

Re: Adobe tricks users into a 12 month contract

#34

Post by hashimotonomora »

hedora wrote: post #22
kayhi wrote: post #5

How do these contracts hold up to charge backs through the credit card company?

Also, consumer protection laws. I smell a pile of fines and lawsuits in their immediate future. As I understand the charge back process, vendors are generally assumed guilty until proven innocent, and it's not going to be worth Adobe's time to fight these. On the other hand, it costs credit card companies a boat load of money to acquire customers, and failing to issue legitimate chargebacks is a great way to lose cus…

So what’s the chargeback reason?

Re: Adobe tricks users into a 12 month contract

#35

Post by iso1631 »

lelandfe wrote: post #25
ta78373764 wrote: post #15

The billing page does say "annual plan, paid monthly" but it is a bit non obvious at first glance. Oddly this seems to be only in the UK version, the US version has a much clearer pricing layout.

> But what does "Annual plan, paid monthly" actually mean? Let's fill in our email address and press continue. Maybe that's explained on the next page. This Twitter thread appears to be a person who indeed noticed that and had to delve into the fine print to figure out what it actually implies for the contract.

Seems pretty obvious to me, it's an annual contract you pay for monthly, I have many such contracts

Re: Adobe tricks users into a 12 month contract

#36

Post by civilized »

tgsovlerkhgsel wrote: post #28
hirundo wrote: post #9

Apropos of nothing, GIMP is pretty darn good, no charge, no subscription. Ditto Darktable, Inkscape et. al.

> GIMP is pretty darn good GIMP could be pretty darn good if they gave 20 UX designers another 10 years to redo their entire UX. As is, it's a usability nightmare. Whenever I'm forced to use it, it feels like I spend 70% of my time fighting with the horrible UI, 25% of the time Googling how to do trivial things because it's very much not obvious, and 5% doing what I actually want.

Most open source productivity apps are like this.

Free office apps are a great achievement but you seem to get what you pay for.

Re: Adobe tricks users into a 12 month contract

#37

Post by tomrod »

I am so sick of companies doing this.

Google bait and switches your unlimited-forever suite into limited workspaces, fails to support products, and generally makes it so you can't trust they will be there in two weeks unless you're an ad buyer.

Facebook tracks you everywhere, even VR glasses.

Adobe nickels and dimes, takes away permanent software with kludgy, awful SaaS billing and UX.

Why are we okay with these practices?

Re: Adobe tricks users into a 12 month contract

#38

Post by kingcharles »

tgsovlerkhgsel wrote: post #28
hirundo wrote: post #9

Apropos of nothing, GIMP is pretty darn good, no charge, no subscription. Ditto Darktable, Inkscape et. al.

> GIMP is pretty darn good GIMP could be pretty darn good if they gave 20 UX designers another 10 years to redo their entire UX. As is, it's a usability nightmare. Whenever I'm forced to use it, it feels like I spend 70% of my time fighting with the horrible UI, 25% of the time Googling how to do trivial things because it's very much not obvious, and 5% doing what I actually want.

I tried to use GIMP for a few months because I'm totally broke, but I have to agree with the comment here. I ended up getting the full Adobe cloud plan for $30 a month on Black Friday and it's not a bad deal considering I regularly use Photoshop, Illustrator and Premiere.
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