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Shenanigans on Microsoft Feedback Hub

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31–40 of 231 posts

Re: Shenanigans on Microsoft Feedback Hub

#31
post #26

The fact that the text is 'Hello there'. I wonder if a MSFT employee was typing a response to you, but accidentally clicked edit on your comment and it overwrote your content before they realised what they have done, then panicked and just hit submit.

I think this is a logical explanation - that they have a huge team going through answers here and that one of them made a fuck-up.

Re: Shenanigans on Microsoft Feedback Hub

#32
post #27
post #26

The fact that the text is 'Hello there'. I wonder if a MSFT employee was typing a response to you, but accidentally clicked edit on your comment and it overwrote your content before they realised what they have done, then panicked and just hit submit.

It smells like the developer is in charge of the component and he didn’t want the report posted there publicly.

I think Hanlon's Razor can be applied here - i.e. never attribute to malice that which is adequately explained by stupidity.

Particularly considering his comments were just echoing all the other comments in the thread - and the message "hello there" is strange and doesn't really make sense to me (if they have the power to edit a post, they probably have the power to delete it outright, which would have been less suspicious and not generated this post).

Re: Shenanigans on Microsoft Feedback Hub

#33

Earlier quoted context omitted.

(author here) IMO KDE is the most authentic expression of Windows XP-era UI productivity that exists today. Their dedication to user-configurable settings is an absolute blessing.

Having recently switched to Fedora KDE, I agree. It is an excellent desktop experience and I think it's a great first stop for anyone interested in switching to Linux. I had a good experience with Mint Cinnamon too, but the system seems overall better-integrated in Fedora KDE.

KDE is a great first desktop for anyone coming from Windows, but Mac users might be more comfortable with some of the more "Mac-like" desktop offerings available on Linux. But in that there ability you have one of Linux-based operating systems' great strengths. You can easily customize things to fit your preferred workflow. :)

Re: Shenanigans on Microsoft Feedback Hub

#34
post #10
post #2

"We are listening to your feedback" is corporate speech for "we don't give a shit about your opinion" especially when Microsoft is involved.

I completely agree - and have similar thoughts about "we look forward to continuing the conversation" as a way to close down a discussion (possible translation: "it's lunch time and it's mac and cheese today! see ya"). However, assuming good intent: how would you determine whether they are listening? (or continuing the conversation, in the latter case)

Anything which gets responses of empty platitudes usually means they aren’t listening.

I am a small developer who makes apps and puts them on the App Store and play store (Hacker news client HACK for example). I often get emails from users on how to add a feature or fix a bug etc. I email them and instead of just saying “thanks for your feedback”, I address the real problem/feature.

Example- few days ago someone asked me to integrate the Orion browser support in my app.

I wasn’t aware of this browser so I googled it, found it that it’s currently in closed beta and I signed up for a beta. I replied back to the user that currently I can’t add it in because I don’t have access to the beta yet, however I have signed up and when I do get access to it, I will test and add it in unless the user can get me a piece of code from the developers of Orion browser which tells me what identifier to use to launch their browser on iOS.

The user contacted the developers of Orion and got me the info I needed. Today I added it in but since I still don’t have access to the beta, I sent the app update and informed the user that for now, I have added the functionality acting blindly and I think it should work but if it doesn’t, then they will have to wait for me to get the beta. User is happy.

Another example- someone recently contacted me for a feature in another one of my apps which I have no intention of adding. I replied back that I will be honest with them and inform them that I don’t intend on adding it in and here’s my reasons. I gave them an alternative app which has that feature in case they want to try. User was happy and gave me a 5 star review.

Basically, even if you have bad news for the customer, tell them the news and they will be just fine. I try to put myself in the customers shoes and think about what I would think of got the typical cookie cutter response “we are listening to your feedback” with no further details on what they intend on doing with what they are hearing.

Re: Shenanigans on Microsoft Feedback Hub

#35

I once even spotted a Microsoft employee who took the time to raise their concerns on the public tracker: That is just incredibly exasperating to see. When even MS employees are being forced to "bend over and take it", you'd think there would be some sort of "find the people responsible for this shitshow in the Windows team inside MS, and keep emailing them to fix it" protest. That one employee he noticed seemed to h…

I mean, I'm a long time linux user and think windows has been steadily getting worse too, but in reference to your linked comment complaining about "inclusively designed" being a meaningless buzzword - I was confused what it meant too, but reading the actual article the full sentence is:

>We’re proud that Windows 11 is the most inclusively designed version of Windows, built with and for people with disabilities.

so that just means it's designed to be more accessible to people with disabilities. I don't really think that's the problem, and it is a concern that is directly related to product quality. Seems like you just have a bone to pick

Re: Shenanigans on Microsoft Feedback Hub

#36
I also spent quite a lot of time during the Windows 10 preview phase, and a while after release, diligently reporting bugs, and voting on well thought-out feature requests. But after noticing that none of these bugs ever got any attention, and how the Feedback Hub was mostly just noise, I started to wonder why I even did free work for a multi-billion dollar company, on my own time. Right around that period I switched to Linux and now only use Windows for some games that absolutely won't work on the former. This way I no longer care how bad the UX of the system is, and how many bugs there are, as long as my games launch.

Re: Shenanigans on Microsoft Feedback Hub

#37
post #32
post #27

Earlier quoted context omitted.

It smells like the developer is in charge of the component and he didn’t want the report posted there publicly.

I think Hanlon's Razor can be applied here - i.e. never attribute to malice that which is adequately explained by stupidity. Particularly considering his comments were just echoing all the other comments in the thread - and the message "hello there" is strange and doesn't really make sense to me (if they have the power to edit a post, they probably have the power to delete it outright, which would have been less susp…

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Re: Shenanigans on Microsoft Feedback Hub

#38
post #26

The fact that the text is 'Hello there'. I wonder if a MSFT employee was typing a response to you, but accidentally clicked edit on your comment and it overwrote your content before they realised what they have done, then panicked and just hit submit.

(author here) I like the thinking but I have never once seen a MSFT rep reply directly to a comment on Feedback Hub. Not once. You're lucky if the submission-level response makes sense. I don't think it explains this case.

Re: Shenanigans on Microsoft Feedback Hub

#39

Just want to say how much of a pleasure it is to use any ol' minimal gnu distro compared to this mess. Not as polished as Win95 or 2000, but at least everything is consensual.

Aye, I found myself compiling some stuff on windows 10 the other day, not having used it at all, and other windows versions in years. It really felt downright hostile, with advertisements in the start menu, popups prodding me to make a microsoft account, and I only used the damn thing for like 2 hours. I returned to linux with a newfound appreciation for how it just does what I want it to, and isn't trying to sell me anything

Re: Shenanigans on Microsoft Feedback Hub

#40

Companies do this sort of thing all the time. Leave a bad review on the Google play store. It won't be edited immediately but it might become impossible to find or vanish quickly under lots of good ones. Image management is a lot easier when you own the platform it needs to be managed on. Microsoft used to have a User Voice board. I wrote a complaint at length about Teams being a steaming hot pile of . Lots of other…

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