Live data from Hacker News

Amazon still isn't doing enough to stop bait-and-switch reviews

fullstackeconomics.com

31–40 of 238 posts

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#31

I don’t get why we need to have good ratings and reviews at all. Why not only allow bad ratings (eg a simple thumbs down) and reviews, then run some ML to detect and normalize semantic patterns (“short battery life”), and then word-cloud or summarize those. Users could then sort ratings ascendingly from least number of bad ratings and scan the semantic patterns. Voilà - a functioning ratings and review setup…

read 3 star or lower reviews . those tend to be most accurate

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#32

I don't understand what Amazon thinks it's doing with its legions of data scientists, analysts, product managers and engineers that they consider so much more important than solving this problem, which will destroy their reputation long-term and create space for a competitor. At this rate, Amazon will be on its way to becoming Yelp -- untrusted, irrelevant, ultimately deserted.

Disinformation is widely accepted by much of SV and FAANG. Amazon isn't different than Facebook in this respect.

But it's widely accepted by the public. I can barely complete a sentence about it without people dismissing it.

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#33
post #14

Yeah, it's a pity. It use to be a no-brainer shopping at Amazon. But now, I waste more time sifting through a bunch of cheaply made home goods that I'm just more inclined to look for sturdy, well-made products elsewhere. Also, it seems like they mix the inventory from different vendors, so it ends up being a crap shoot whether you get the original, or a knock-off, and the reviews reflect that.

> I'm just more inclined to look for sturdy, well-made products elsewhere.

Any tips?

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#34
post #9

Earlier quoted context omitted.

You don’t have to return it. Print the return label and attach it to whatever you want.

I believe that is what most people would consider as being dishonesty and fraud.

Two wrongs are two wrongs no matter which way you slice them.

Still, it’s an amusing comment. Amazon is complicit in aiding a third party to commit fraud.

Not all of us are just, up right, mature adults, of sound mind and strict morals.

Sending them back a steaming pile of dog shit is kind of amusing.

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#35
post #9

Earlier quoted context omitted.

You don’t have to return it. Print the return label and attach it to whatever you want.

Don't be an asshole.

Unless you’re a giant corporation run by giant arseholes aiding giant arseholes to commit fraud.

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#36

I don't understand what Amazon thinks it's doing with its legions of data scientists, analysts, product managers and engineers that they consider so much more important than solving this problem, which will destroy their reputation long-term and create space for a competitor. At this rate, Amazon will be on its way to becoming Yelp -- untrusted, irrelevant, ultimately deserted.

> Yelp -- untrusted, irrelevant, ultimately deserted. Is that true of Yelp? People I know still use it (I don't).

What do you use?

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#37
It's been a while since I've used sort by average customer review. Only useful sorts are "featured" or possibly price if you put in some filter parameters on the side. Anything else is just asking for hot garbage.

There are few things that I buy from amazon now that aren't shipped and sold by amazon. I just don't trust third party sellers unless it's a 'direct' seller aka the company making the product. Almost would prefer if amazon would just remove all third party sellers but I guess they need to maintain their reputation of being the everything store.

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#38

I don't understand what Amazon thinks it's doing with its legions of data scientists, analysts, product managers and engineers that they consider so much more important than solving this problem, which will destroy their reputation long-term and create space for a competitor. At this rate, Amazon will be on its way to becoming Yelp -- untrusted, irrelevant, ultimately deserted.

What do you use as an alternative to Yelp for finding restaurants?

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#39

I don't understand what Amazon thinks it's doing with its legions of data scientists, analysts, product managers and engineers that they consider so much more important than solving this problem, which will destroy their reputation long-term and create space for a competitor. At this rate, Amazon will be on its way to becoming Yelp -- untrusted, irrelevant, ultimately deserted.

What do you use as an alternative to Yelp for finding restaurants?

I talk to actual people.

Re: Amazon still isn't doing enough to stop bait-and-switch reviews

#40
> Machine learning algorithms are getting sophisticated enough to figure out whether a batch of 100 reviews is mostly talking about can openers or garlic.

This barely needs ML. Amazon knows, a priori, what product the reviews were for. The fact that garlic reviews can be repurposed for can openers, regardless of their actual text, is the problem.

The real underlying problem is wrong incentives. Amazon makes money when you buy that crappy can opener.

Post reply on HN