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Individuals Matter

danluu.com

31–40 of 419 posts

Re: Individuals Matter

#31

the head of HR thought that the company's ~5% attrition was "unhealthy" because it was too low and in another, HR thought that the company's attrition sitting at a bit under 10% was too low Can someone explain to me why fewer people quitting is seen as an unhealthy metric? Retaining employees seems like something companies should want to try to prioritize above all else, especially in this market.

My guess would be either stack ranking or concern about the Dead Sea effect.

Re: Individuals Matter

#32
post #15

Abstraction is necessary to deal with things at scale, on a programming focused site i think we all know that and know that often the trade off is inefficiency. Its probably to expensive to track all these peoples real value and really it doesn't even matter. What was the consequence of all these supposedly valuable people leaving? Did the stock drop after the guy saving millions a year left? Probably some pointless…

This depends entirely on what you're doing.

If you're at some adtech company where the entire point of the advertising is to cancel out some competitor's advertising and you're only there for the paycheck, efficiency is irrelevant because the company could be destroyed by a giant meteor and nobody else in the entire would would have any reason to care.

But not all jobs are like that. Some people make medical devices that save lives. If the company is inefficient, they don't save as many lives, and that matters. Some people are in charge of making loans to people or selling legally mandated insurance and the rate the customers pay has a significant effect on their economic well-being. Some jobs are in the production of food and the work impacts the quality and price of food. Some companies make fire suppression systems or automobiles or industrial equipment, and it needs to be safe without being unaffordable.

Not all jobs are an exercise in futility.

Re: Individuals Matter

#33
> A similar thing happens with retention. A great engineer I know who was regularly creating $x0M/yr4 of additional profit for the company per year wanted to move to Portugal, so the company cut the person's cash comp by a factor of four, causing them to leave for a company that doesn't have location-based pay. This was escalated up to the director level, but that wasn't sufficient to override HR, so they left. HR didn't care that the person made the company more money than HR saves by doing location adjustments for all international employees combined because HR at the company had no notion of the value of an employee, only the cost, title, level, and location5.

I laughed because I've been on the other end of these conversations (poaching a talented engineer going remote). I guess I have some random HR department to thank!

Re: Individuals Matter

#34
post #16

Realizing this is important for retention. It's damaging when upper management falsely thinks people are interchangeble, which is a common view among non-technical types and HR. This leads to 10x people feeling underappreciated and resentful, ultimately causing them to resign for higher compensation and more appreciation elsewhere. It can literally destroy small companies if an individual's unique contribution isn't…

> It can literally destroy small companies if an individual's unique contribution isn't properly understood and valued.

It's generally cheaper to poach engineers than to buy a company. Just food for thoughts.

Re: Individuals Matter

#35
A team where you have to ask who is going to do the work is one where people can’t get help when they are in trouble. It shouldn’t matter who gets assigned to it first, if they can’t do it, someone with more experience will step in.

This is what those stand up meetings were supposed to be for. It’s not supposed to be a meaningless ritual. If people can’t get help, or are afraid to ask for help, something is wrong.

Re: Individuals Matter

#36
I'm an introvert, I love working from home, I live in the woods with a 1/3rd mile long driveway. Since my youngest went off to college I'm here alone with her fish and a cat. I go into town once or twice a week for supplies and the rest of the time I'm just out here in my little sanctuary enjoying the lack of people.

That said, even I know that while individuals matter, teams matter more. And I don't see anything in this entire post about how to build a team or sustain a team or inspire them to support each other. Absolutely nothing about how you can develop skill and aptitude in junior folks or redirect conflict or conveying the importance of actually shipping something vs running marathons on the tech debt treadmill. You know all the shit that has to happen in the real world to keep people happy and invested. All I see is an ode to the 10x'er and how sucking up to them might keep them around long enough to be successful.

I love HN and the community overall but there are few things more predictable than this story making it from new to the front page lol.

Re: Individuals Matter

#37
post #36

I'm an introvert, I love working from home, I live in the woods with a 1/3rd mile long driveway. Since my youngest went off to college I'm here alone with her fish and a cat. I go into town once or twice a week for supplies and the rest of the time I'm just out here in my little sanctuary enjoying the lack of people. That said, even I know that while individuals matter, teams matter more. And I don't see anything in…

Teams are mentioned near the bottom in the section about reorgs.

Re: Individuals Matter

#38

the head of HR thought that the company's ~5% attrition was "unhealthy" because it was too low and in another, HR thought that the company's attrition sitting at a bit under 10% was too low Can someone explain to me why fewer people quitting is seen as an unhealthy metric? Retaining employees seems like something companies should want to try to prioritize above all else, especially in this market.

It's the same kind of bullshit as teams being penalized for meeting 100% of their goals because it means that their goals weren't aggressive enough. I can't say whether the strategy is effective or not, but MBA types seem to love it.

Re: Individuals Matter

#39
I've seen projects come in factors of 3 either way depending on the skill set of the individual.

Having myself made these mistakes another thing I have to make the effort to extract is "how long would it take me" vs "how long would it have taken me 5years ago before I knew what I know now".

It's amazing how many times the "big picture" changes can lead to complete overhauls or rewrites of otherwise consistent and well built software stacks.

Re: Individuals Matter

#40
post #25

the head of HR thought that the company's ~5% attrition was "unhealthy" because it was too low and in another, HR thought that the company's attrition sitting at a bit under 10% was too low Can someone explain to me why fewer people quitting is seen as an unhealthy metric? Retaining employees seems like something companies should want to try to prioritize above all else, especially in this market.

Depends how good your hiring is. At the places I've worked, I'd want to see 0.1 (involuntary) attrition at least, given that mishires happened 1 in 10 to 1 in 5 times. A low attrition rate in the context of lots of mishires means we're not firing people quickly enough.

While I agree that one shouldn't keep mishires around I wonder how you established that the rate of mishires is 10-20%. Seems like a bit of a chicken and egg problem. You don't know the actual rate if managers aren't firing the mishires. If you pressure managers into randomly firing 10-20% of their people you can't calculate the rate. In fact 50% of one team might be mishires while another is 100% made up of great engineers.
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