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Google Drive of historical footage locked and flagged as terrorist activity

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Re: Google Drive of historical footage locked and flagged as terrorist activity

#31

Post by judge2020 »

aboringusername wrote: post #6

Aside from all the moral and ethical questions this raises from the usage of faceless AI, really this happens time and again, I suspect so Google can employ less human reviewers and so they can claim "not our fault". I think I've commented on a couple of these posts by now every time with the same advice. But anyhow, people should be well aware cloud providers do use AI systems and they will make mistakes, so you sho…

Yes, the entire business model is Google offering a service to everyone, hiring the bare minimum number of moderators, automate most moderation, and treat the <0.001% of people caught in the cross-fire as as a negligible loss.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#32

Post by jazzyjackson »

rrdharan wrote: post #15
ecshafer wrote: post #2

I will upvote and comment to hopefully gain visibility at the minimum. Google really has an unfortunate customer support set up, in that there isn't one. Your best bet when Google does something bad to their customers like this (And regardless if its a bad AI or bad bot, its still Google doing it), is to post it on twitter or hackernews and hope it gets the visibility for a Google employee to fix it, or contact someo…

Google One, and Google Workspaces both offer paid support plans that cover Google Drive.

do you still have access to support if your account is locked?

Re: Google Drive of historical footage locked and flagged as terrorist activity

#33

Post by whymauri »

prox wrote: post #26
munk-a wrote: post #12

Earlier quoted context omitted.

Welp - affordability. It's expensive and arguably less reliable to get an external hard drive.

I have HDDs running longer than most Google projects do. So that point is really moot.

Ditto. And when I felt it was near end-of-life, I just moved it over to a more stable SSD.

I'm honestly thinking I'm going to have to backup my entire G-Drive externally and wipe it (for the security of my Google account). I mean, who knows what will trigger the deletion of your Google account these days... I guess the storage I pay for is just for e-mails.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#34

Post by lucasverra »

rrdharan wrote: post #15
ecshafer wrote: post #2

I will upvote and comment to hopefully gain visibility at the minimum. Google really has an unfortunate customer support set up, in that there isn't one. Your best bet when Google does something bad to their customers like this (And regardless if its a bad AI or bad bot, its still Google doing it), is to post it on twitter or hackernews and hope it gets the visibility for a Google employee to fix it, or contact someo…

Google One, and Google Workspaces both offer paid support plans that cover Google Drive.

I pay for Google one since approx 24 months and have had surprisingly decent phone support with less than 3 clicks.

PS: I tend to avoid google services, but google workplace is too damn superior

Re: Google Drive of historical footage locked and flagged as terrorist activity

#35

Post by DaiPlusPlus »

Ansil849 wrote: post #5

> The added grievance to this is that my drive also included my own personal family photos and my current book on the subject I mean, how many times does this need to come up for people to learn the lesson? If you are storing your data with a third party, and you do not have an iron legal contract with this third party, then that third party can and will do whatever it wants with your data, including locking you out…

Have you seen the TV ads for cloud storage services? They’re advertising themselves as being dependable. We cannot blame average consumers when events like these happen.

We need to stop pretending that software, including free-as-in-beer SaaS, doesn’t have an implied warranty. It does. The implied warranty in Google Drive is that “we’ll host your files for you”. Google screwed-up (an “honest” mistake, it pains me to say) but a consumer advocate (the FTC in the US?) should be going after Google for failing to comply with their own implied warranty.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#36

Post by dsign »

This is very disturbing; hundreds of thousands of individuals and companies host their important documents in Google Drive--and pay to do it. Imagine that tomorrow you are locked out of those by a faulty AI, and the company that you have spent years building goes into bankruptcy and the livelihood of your employees goes away, just like that. Google has no business snooping in their customer's data for any reason, much less with buggy software.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#37

Post by tedunangst »

jeffbee wrote: post #14

As a person who formerly worked on the technical side of anti-abuse (both content and account) at Google, I urge you to read these kinds of reports critically. There is no reason to believe any of the details given in the post, which incorporates a lot of supposition about how this system works. For example, we have no rational basis for believing that this was done by some robot at Google. It is at least as likely t…

I'm supposed to believe it's better that a human reviewed this ban?

Re: Google Drive of historical footage locked and flagged as terrorist activity

#38

Post by DaiPlusPlus »

prox wrote: post #26
munk-a wrote: post #12

Earlier quoted context omitted.

Welp - affordability. It's expensive and arguably less reliable to get an external hard drive.

I have HDDs running longer than most Google projects do. So that point is really moot.

Try explaining RAID (not just RAID0/1, but RAID6 and RAID10) to an average consumer and expect them to maintain their own NAS - that’s a bit too much.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#39

Post by JadeNB »

munk-a wrote: post #12
Ansil849 wrote: post #5

> The added grievance to this is that my drive also included my own personal family photos and my current book on the subject I mean, how many times does this need to come up for people to learn the lesson? If you are storing your data with a third party, and you do not have an iron legal contract with this third party, then that third party can and will do whatever it wants with your data, including locking you out…

Welp - affordability. It's expensive and arguably less reliable to get an external hard drive.

> Welp - affordability. It's expensive and arguably less reliable to get an external hard drive.

I think multiply redundant back-ups get expensive, but one external hard drive with scads of space is cheap (at least from the perspective of someone who grew up when you measured space in MB). It won't provide you the security against data failure, but it will provide some recourse for when the cloud provider yanks your data.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#40

Post by prox »

DaiPlusPlus wrote: post #38
prox wrote: post #26

Earlier quoted context omitted.

I have HDDs running longer than most Google projects do. So that point is really moot.

Try explaining RAID (not just RAID0/1, but RAID6 and RAID10) to an average consumer and expect them to maintain their own NAS - that’s a bit too much.

I have vanilla HDDs who do their job nicely for years now. The most important files are duplicated across a few HDDs.
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