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Our Commitment to Trust & Safety

blog.airbnb.com

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Re: Our Commitment to Trust & Safety

#31

Post by uptown »

llambda wrote: post #6
swombat wrote: post #3

I wonder if this will be killed like http://news.ycombinator.com/item?id=2834066 ...

Those articles were killed because they essentially added nothing new to a tired plethora of similar or same articles.

Seems like a disconnect regarding how the up arrow is defined on Hacker News and how it's actually used. I imagine most users use it to promotion awareness of submissions to the site ... but HN describes all up-voted posts as "Saved Stories" in the link from your profile page. Different people save stories for different reasons ... so maybe the "Saved Stories" link could use a better name.

Re: Our Commitment to Trust & Safety

#35

Post by [deleted] »

mikeklaas wrote: post #12

Will this submission have it's title changed to the original post ("Our Commitment to Trust & Safety"), as was done for the original submission of EJ's blog post? EDIT: Here's to consistency! Title has been (presumably mod-) edited.

[deleted]

Re: Our Commitment to Trust & Safety

#36

Post by drgath »

cosgroveb wrote: post #9

A $50,000 guarantee seems a bit low. Condos in OK neighborhoods here in Chicago start at around 200K so theoretically a lot more than 50K in damage could be done.

As a home owner and someone who has used airbnb, trust me, $50k will more than cover everything in pretty much every place airbnb rents out.

Just because someplace costs $200k doesn't mean it costs $200k to rebuild from the ground up (a lot is in property, structure, etc...). Realistically, you'd really have to try hard to do $50k+ damage to a typical airbnb property without the cops being called as it is happening.

Re: Our Commitment to Trust & Safety

#37

Post by JimmyL »

farrel wrote: post #16

"Terms will apply to the program and may vary (e.g. by country)." What are the T&C's I can't find them?

They should be interesting to read, since the current statment - "personal property will be covered for loss or damage due to vandalism or theft caused by an Airbnb guest" - offers a whole lot of wiggle-room.

For example, what about non-personal property? If I live in a rental apartment, put it on Airbnb, it gets trashed, and my landlord says I have to fix it up...will the policy cover that? It's damage, but it's not damage to the personal property of the person connected to Airbnb.

Re: Our Commitment to Trust & Safety

#38

Post by jamesteow »

mashmac2 wrote: post #4

Well, this certainly drags AirBnb into the eBay and PayPal sized fraud prevention industry... and I wonder how this will affect the vibe of the website. Certainly, AirBnB will survive this ordeal, and gain more name recognition from this event. Hopefully it doesn't do things like kill their profit margins or harm the ease of renting through AirBnb.

If done right, I think they'll gain more credibility through these measures and lure more people from using other services. And with the financing they have, they'll have a greater capacity to execute this than imitators.

Re: Our Commitment to Trust & Safety

#40

Post by pseudonym »

billclerico wrote: post #27
pseudonym wrote: post #24

Earlier quoted context omitted.

I think it's fantastic that they're implementing this, but it's still rather depressing that it took a month of time and a weekend of bad PR to get them to do it in the first place.

the fact that AirBNB has managed to implement an international insurance/guarantee program in as little as a month is a heroic feat.

To be fair, they've said they'll implement it, not that it's implemented already. The truth of this will be shown when someone who isn't EJ and isn't riding on the crest of a wave of internet pitchforks tries to collect.
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