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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#31

Post by knownjorbist »

0des wrote: post #10
jeremyis wrote: post #6

Earlier quoted context omitted.

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Does this model require an FB account to be used as intended?

A number of people make a FB account just for the oculus.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#32

Post by [deleted] »

mortenjorck wrote: post #27
0des wrote: post #10

Earlier quoted context omitted.

Does this model require an FB account to be used as intended?

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go. What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of…

[deleted]

Re: FB users buying Oculus VR headsets to get customer service prioritization

#33

Post by TroisM »

neither_color wrote: post #3

Nobody is buying an Oculus headset right now because they've been recalled and won't be available until August 24th. https://www.oculus.com/quest-2/removable-facial-interface-al...

You can find brand new sealed ones on ebay... Just sold one for about $450

Re: FB users buying Oculus VR headsets to get customer service prioritization

#34

Post by vmception »

mortenjorck wrote: post #27
0des wrote: post #10

Earlier quoted context omitted.

Does this model require an FB account to be used as intended?

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go. What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of…

I’ve dealt with this before, I routinely break my social graphs. New email address, dont link a phone number or not one that youve ever given to anybody.

The trick is, on the first session upload a profile photo or two or three, and actually friend a few people.

YMMV

Re: FB users buying Oculus VR headsets to get customer service prioritization

#35

Post by tomc1985 »

onelovetwo wrote: post #14

people who pay for a product get customer service prioritization over those who pay nothing, who woulda thought.

everyone pays for Facebook with their data. In fact, people not even on Facebook pay for Facebook with their data

Re: FB users buying Oculus VR headsets to get customer service prioritization

#36

Post by knownjorbist »

mortenjorck wrote: post #27
0des wrote: post #10

Earlier quoted context omitted.

Does this model require an FB account to be used as intended?

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go. What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of…

Interesting, did not know that they could ban people for that. I did exactly this and haven't had an issue yet. Maybe because I've purchased games through their store. Fingers crossed.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#37

Post by moron4hire »

mortenjorck wrote: post #27
0des wrote: post #10

Earlier quoted context omitted.

Does this model require an FB account to be used as intended?

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go. What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of…

> Creating a separate account just for using the hardware is not only expressly forbidden, but can result in you being locked out of your device:

I'm not one to defend Facebook, but what you've said is just not true. That only happened to a handful of people at the very beginning and was likely a moderation bug. People aren't getting banned for having burner accounts.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#38

Post by metajack »

shoeshoeshoey wrote: post #24

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…

I used oops to help someone I knew several months back. It still exists and worked amazingly well.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#39

Post by elzbardico »

shoeshoeshoey wrote: post #24

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…

This is disturbingly similar to how criminal enterprises operate, without regard for operational expenses, alienating customers. It is like nobody care much about losing easy money.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#40

Post by sdflhasjd »

moron4hire wrote: post #37
mortenjorck wrote: post #27

Earlier quoted context omitted.

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go. What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of…

> Creating a separate account just for using the hardware is not only expressly forbidden, but can result in you being locked out of your device: I'm not one to defend Facebook, but what you've said is just not true. That only happened to a handful of people at the very beginning and was likely a moderation bug. People aren't getting banned for having burner accounts.

I've had this happen to me on more than one occasion over several years, so I find it very hard to see it as a "moderation bug"
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