Earlier quoted context omitted.
> At the time, Netflix wasn't super high-tech I will admit that it was interesting to see what algorithms were poised to be cutting edge in media recommendation. The result was rather disappointing to me. Netflix STILL isn't that exciting from anything but a compensation standpoint. The problems at netflix are about programming, while the technical challenges are droll at best.
IMO the recommendations are no good because they fundamentally take the wrong approach — rather than ask the user what they like, they try to guess what you like based on usage (which really doesn't correlate well — I watch a lot of garbage because I can’t find things I like, and I don’t have anything better to do.) And they don’t ask because users don’t provide useful answers. But users don’t provide useful answers,…
I'm certain Netflix ran the numbers, and determined that a high-usage customer is the most valuable.