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Or, does this mean their backend development breaks their export code, so heavy rewrite the export code is required to make export work again?
I'm not a Notion customer, but frankly with a response like this I would never, ever be one. It's one thing to make a new feature request and have the response be "sorry, we'll get to it when we get to it." It's quite another to have a bug in an advertised, previously working feature, with no workaround, and say "sorry, our engineers have a big backlog." Imagine if a bank said "sorry, we know the withdrawal feature t…
Eventually, I was told a workaround where I could "Bill Pay" my own credit card for an unlimited amount and then close the account. But it's not like banks are strictly easy in comparison.
A threat of legal action will probably go a long way. I might be wrong, but I think it is actually illegal to withhold people's data upon request, especially if you claim to offer the feature. Also false advertising. I can see how they would try to skirt around it though, they'd probably say that it is a temporary glitch but the functionality is available. That way it wouldn't be them withholding your data or false a…
It sounds like a potential GDPR violation, maybe you can open a case with the EU?
Probably the letter will be cheaper but also risks them going "oh shit legal threat" and slamming your account closed meaning you no longer have access to your data at all not just no export.
It sounds like a potential GDPR violation, maybe you can open a case with the EU?
https://www.notion.so/Back-up-your-data-1a8eb5bdfce34d19a636...
- *I tried clicking the `Export all workspace content` button but received an error message.*
Oof, so sorry about this For particularly large workspaces, the `Export all workspace content` function may have some trouble completing the export. We're investigating this issue and hope to have a resolution soon.
As a temporary workaround for this issue, you can export in smaller batches:
1. Navigate to a top-level page in your workspace
2. Click the `•••` button at the top right of the page, then click `Export` (you may not see this option if you're not an admin in the workspace)
3. Choose `Markdown & CSV` or `HTML` as the export format, and turn on the `Include subpages` toggle
4. Repeat for any other important top-level pages in the workspace that you'd like to have a backup of
Please note that we keep per-minute backups on our servers, and can help with data recovery at any time at team@makenotion.com. Thanks for your patience while we work on fixing this issue!