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Don't make customers hunt for the Sign In button on your website

blog.stunning.co

31–40 of 213 posts

Re: Don't make customers hunt for the Sign In button on your website

#31

I also noticed this trend, but I don't understand the reasons, the site also doesn't explain it. Wouldn't it be beneficial to capture (and potentially track) existing users earlier? What's good in annoying them? Why are dominant sign in/register buttons mutually exclusive? What became of the trend of the reverse - large sign-in with a later option to register?

My cynical guess is that when companies A/B test this, they find that a clear sign-in button reduces the number of new sign ups (because if the sign-in button is hard to find, some existing users will create a new account). A/B testing is great but it's very easy to optimize for something that's easy to measure rather than what you fundamentally care about.

Re: Don't make customers hunt for the Sign In button on your website

#33
post #16

Earlier quoted context omitted.

It's punishment for deleting your cookie. Don't sign in we don't want that. Just stay signed in. Trust us.

There are some websites that are both super aggressive about timing out your session and also make you play hide and seek for the login button. Of the sites I use frequently UPS used to be about the worst offender but the most recent version of their site does have a usable login link.

Vanguard is another one that drives me up the wall. Going to Vanguard.com doesn't have a sign in area to autofill with a password manager; you have to go to the personal investors page. And sessions are hard limited to 15 minutes so you have to jump through these hoops every time. I have the correct page bookmarked but even on that page the log in boxes don't appear until half way down.

Re: Don't make customers hunt for the Sign In button on your website

#35

This is so common nowadays that for many sites I have the direct login page bookmarked. It indirectly implies that once you sign-up, the company stops caring about you. At-least for me.

> once you sign-up, the company stops caring about you

precisely

Re: Don't make customers hunt for the Sign In button on your website

#36
I was wondering if I was going blind for a while, staring seconds at websites trying to find where to login. Now I do what 'the computer illiterate' have apparently done for years; never go to the sites themselves, just put 'DigitalOcean login' etc in the addressbar (duckduckgo(or google)) and there you are.

Re: Don't make customers hunt for the Sign In button on your website

#37
post #8

Digital Ocean has this problem.

GitHub is one that gets me often.

What's the problem? They have both "Sign in" and "Sign up" next to each other. Same color, opacity and the only difference being that there's a border around "Sign up".

Re: Don't make customers hunt for the Sign In button on your website

#38

It's even worse when they use terms sign in and sign up, like Github! English is not my native language and it always confuses me.

Yeah, what ever happened to Create account/Register and Log in?

Why have two very different options with almost the same label?

Re: Don't make customers hunt for the Sign In button on your website

#40
post #16

This is so common nowadays that for many sites I have the direct login page bookmarked. It indirectly implies that once you sign-up, the company stops caring about you. At-least for me.

It's punishment for deleting your cookie. Don't sign in we don't want that. Just stay signed in. Trust us.

Agree, I always use incognito/private mode and maybe that’s the reason I see this more often than others.
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