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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#31
post #18

Adobe is losing out to more modern tools like Canva and Figma that better serve clients and don't charge an arm and a leg. This is the kind of behavior you see with ossified or dying companies that no longer innovate. - Informercial "Jelly of the month"-type memberships - Gyms - Comcast Adobe is toast. I'm going to look into more metrics and consider shorting it.

Not to mention the recently-on-front-page photopea (https://www.photopea.com/)

Re: Adobe charges subscription cancellation fee

#33
post #4

Ha, this happened to me and I circumvented this by switching my plan to a new plan which kicked off some trial grace period, at which point I cancelled my entire plan. No cancellation fee. Me 1: Adobe 0

I just tried to cancel today after getting absolutely fed up with Photoshop being buggy and insanely slow. I have a top of the line 16" MacBook pro, and waiting multiple seconds every single action inside Photoshop infuriates me. Can you provide more details on this? I am on their annual plan and they want to charge me to cancel.

Re: Adobe charges subscription cancellation fee

#34
post #4

Ha, this happened to me and I circumvented this by switching my plan to a new plan which kicked off some trial grace period, at which point I cancelled my entire plan. No cancellation fee. Me 1: Adobe 0

I contacted their customer support and told them to cancel my subscription and waive the fee or I would dispute it via my credit card company. They did.

Re: Adobe charges subscription cancellation fee

#36
post #23

Earlier quoted context omitted.

I seem to recall some credit card companies will reroute recurring charges for the old number to the new card.

If they do that for cards reported lost/stolen then that's a lawsuit waiting to happen. Thankfully it hasn't happened to me or anyone I know and this is the first I've heard of it.

My chase sapphire card number was stolen while on vacation out of the country before covid. Reported the fraudulent charges and got a new card and number.

Recurring subscriptions transferred for about 12 months then I had to update the card number.

I’m not a payments expert but presumably the subscription is tied to some authorization and not necessarily the number itself.

Re: Adobe charges subscription cancellation fee

#37
post #4

Ha, this happened to me and I circumvented this by switching my plan to a new plan which kicked off some trial grace period, at which point I cancelled my entire plan. No cancellation fee. Me 1: Adobe 0

I just tried to cancel today after getting absolutely fed up with Photoshop being buggy and insanely slow. I have a top of the line 16" MacBook pro, and waiting multiple seconds every single action inside Photoshop infuriates me. Can you provide more details on this? I am on their annual plan and they want to charge me to cancel.

I was on a similar plan, and same machine funnily enough. I downgraded to the Lightroom only plan and then cancelled - hopefully that should still work for you.

Re: Adobe charges subscription cancellation fee

#38
post #32

If you switch your billing to PayPal, you can then cancel the recurring authorization on PayPal's side. Adobe will send you threatening emails, but they can't do anything other than terminate your subscription.

I mean they could send it to collections. I’m not saying it’s likely they would, but I’ve had it happen to me before in a similar situation with a different company‘s subscription that tried to charge me a cancellation fee I didn’t originally agree to. As I found out the hard way, there’s not a lot you can do to fight that. They use your credit score as a threat.

Re: Adobe charges subscription cancellation fee

#39

This is why you ALWAYS use a Privacy.com (or similar) virtual credit card with limited access to your bank account. It's the same as creating a separation between your API layer and DB layer. They shouldn't have unmitigated access. Anytime I start a trial, or pay for a service provider with a high likelihood of screwing me over—Privacy.com virtual card.

I use privacy too but I generally don't bother for most use cases because I want the CC rewards. Chase has been fine whenever someone is scummy to me, which has rarely happened.

Any sort of trial though, 100% of the time.

Re: Adobe charges subscription cancellation fee

#40

I was hit with this last year while struggling for funds. Upon seeing the cancellation fee, I simply reported my credit card lost, changed the contact details on my adobe account, and then just left the account to rot. Adobe will never see another dime from me.

How does this work legally? I see this sort of comment quite often, but in my jurisdiction the money I owe is bound by the terms of the contract, not by the ability of the company to debit my card. If I would do this, companies can and will send letters with the amount due and eventually may escalate to authorities or a bailiff.
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