31–38 of 38 posts
The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.
Earlier quoted context omitted.
I did get an email yesterday around 16h00 GMT. It was pretty generic, the only new thing it contained (for me at least) was the FAQ regarding this incident. https://help.ovhcloud.com/en-gb/faq/strasbourg-incident/?xto...
Following some links, I saw SBG1 and SBG4: we are planning to bring these datacentres and the network room onlinenext week. SBG3: we are planning to bring this datacentre online in 1-2 weeks. I'm not an OVH customer, are these building names? It seems a bit confusing that a datacentre doesn't correspond to an availability zone or is this typical at large scale?
SBG2 basically burned to the ground. The fire also spread into SBG1 if I remember correctly: parts of SBG1 were destroyed but some parts are intact. SBG3 and 4 are also intact. Under the circumstances the entire complex is offline at the moment though, which is not surprising given the scale of the fire and the firefighter response. The photos reminded me of the WTC attack, which shut down lower Manhattan for months.
SBG2 was built like a vertical tunnel, a quadrangle of server rooms with a huge air shaft in the middle, intended to convection-cool the servers through the natural motion of the rising air through it as the air was warmed by the servers. In this case it may have resulted in something like a firestorm, where the fire maintained its own airflow through that column.
I'd be interested to know if there is any hope and/or intention in this situation to recover possibly-operable hard drives from the charred servers for data recovery purposes.
I couldn't believe the complaints about the audio in that mp4. I could understand him perfectly well except a few times his accent got in the way. Better audio wouldn't have mattered much.
Was asked for more information from a support rep. Server was auto-wiped less than an hour later.
Ended an eleven year relationship and after this fire I can't recommend them in good faith to anyone.
Earlier quoted context omitted.
Octave has been putting out daily messages on twitter to customers explaining the situation.
Man I hate how that works. I'll want to know what is going on with a thing and find out "oh they mostly post that kind of news on twitter" or "oh this person uses instagram", or "that news goes out via email", or youtube ... or ... who knows where ... Like guises come on, where am I supposed to get information when you're using like 8 different channels and not consistently...
Earlier quoted context omitted.
Man I hate how that works. I'll want to know what is going on with a thing and find out "oh they mostly post that kind of news on twitter" or "oh this person uses instagram", or "that news goes out via email", or youtube ... or ... who knows where ... Like guises come on, where am I supposed to get information when you're using like 8 different channels and not consistently...
This raises the question, "How could Octave be so tone-deaf?"
OVH wiped my server a couple weeks ago for non-payment while I was in the middle of a support ticket to sort out a billing issue with my invoice. Was asked for more information from a support rep. Server was auto-wiped less than an hour later. Ended an eleven year relationship and after this fire I can't recommend them in good faith to anyone.