Or, 'Shopify says follow the terms you agreed to when you signed up or get booted from their app store'
Shopify says remove Stripe billing or get booted from their app store
31–40 of 236 posts
Re: Shopify says remove Stripe billing or get booted from their app store
#32Not a surprising practice, but: > Pretty ironic too when you've got Shopify's CEO tweeting about the unfair 30% cut Apple wants: https://twitter.com/tobi/status/1362411841943711744 That's pretty hypocritical
I mean, Tim Cook wants his cake and the Shopify CEO wants his cake too, so the hippocracy is expected.
Everything started to fall apart when the horses seized power
Re: Shopify says remove Stripe billing or get booted from their app store
#33Shopify is a terrible experience overall, and I wouldn't recommend it for anyone looking to start a quick ecom business online, especially if you don't have technical experience _or_ you don't plan exactly what you'll do if you grow over it. I had to work with some clients that wanted to move away from Shopify and I was surprised at how certain types of paccounts are required to access certain parts of the API for their store. For example, you could retrieve orders but not promocodes, or not users, I can't remember exactly now, but they either had to pay more or put up with CSV parsing with limited amount of information and details. These services would probably not have had the "success" they're seeing if it wasn't for these dark patterns they implement to ex(tract|tort) money from their most likely non-technical clientele.
With that being said, I don't see a problem in requiring their users to use a specific PSP that makes more business sense for them. But yes, like other have pointed out, it's way up there on the hypocrisy chart to do this while complaining about Apple. Apple's 30% cut is not unfair, neither is theirs.
Re: Shopify says remove Stripe billing or get booted from their app store
#34Not a surprising practice, but: > Pretty ironic too when you've got Shopify's CEO tweeting about the unfair 30% cut Apple wants: https://twitter.com/tobi/status/1362411841943711744 That's pretty hypocritical
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Re: Shopify says remove Stripe billing or get booted from their app store
#35didn't apple just say they are going to cut their charge in half?
Re: Shopify says remove Stripe billing or get booted from their app store
#36They don't understand the model where SaaS businesses use Shopify as a billing channel on top of their own subscription model, it's all or nothing - they assume that anything in the app store can only use Shopify billing if the user installs via Shopify, which is fair but their billing API has glaring issues:
- App Charges get added to clients bills, you're not getting paid right away (60+ days in some cases) vs getting paid instantly
- If someone doesn't pay their Shopify bill, tough shit you're not getting paid
- Got fraudulent accounts billing via Shopify? They can use your app then never pay anything - fun
- Want to do refunds? Too bad there's no way to do it via the API you have to manually email Shopify then they apply an App Credit (not even a refund) for the customer, then you email them back
- Uninstalling the Shopify App cancels billing, so you lose complete control of your normal downgrade process
- Payments come via PayPal bi monthly :(
There's plenty more, but you're basically losing all the upside of Stripe in exchange for the App Store promotion of your app.
Re: Shopify says remove Stripe billing or get booted from their app store
#37Sorry to be blunt but what do you expect to happen when you breach ana partner agreement you've read and signed?
It's the walled path you and other merchants paved, but nothing is stopping you right now from making your own store on a personal site I think? If you need one let me know how I can help you.
Re: Shopify says remove Stripe billing or get booted from their app store
#38I'm not a Shopify partner, but it looks like this is nothing new or suprising, and clearly stated in their terms. Why are you suprised or pissed off? Or maybe I don't understand how exactly you use Stripe in connection to Shopify. Can you tell us more about what your app does and how you use Stripe?
Because they're paying for a platform to deliver services and the platform then tries to dictate how they run their business. It's questionable at best and should perhaps be illegal.
No, you've misunderstood the situation here.
OP is not "paying for a platform" on Shopify -- they are not a customer of Shopify running a store. OP is a Shopify partner offering a service to Shopify's clients, through Shopify's own web site, and is expected to pay Shopify a cut of their profits in exchange for being featured this way. This is a standard practice for this type of partnership.
Re: Shopify says remove Stripe billing or get booted from their app store
#39Not a surprising practice, but: > Pretty ironic too when you've got Shopify's CEO tweeting about the unfair 30% cut Apple wants: https://twitter.com/tobi/status/1362411841943711744 That's pretty hypocritical
I mean, Tim Cook wants his cake and the Shopify CEO wants his cake too, so the hippocracy is expected.
I saw a movie about that once - think it was called "planet of the mares".
Re: Shopify says remove Stripe billing or get booted from their app store
#40I am a Shopify partner through 3 years, paying 20% of my revenue to Shopify, and every time I have been in contact with "partner support" it has been, to put it mildly, an underwhelming experience.
You have to argue your way through an army of outsourced supporters who are equipped with nothing but the public Shopify docs, until you get to a real employee who concludes it with a "sorry, but we can't help".
Some of my issues:
1. If you're not American, you will be forced to hand over 3% of your 80% revenue cut to PayPal. (Unless your MRR cut is >$30k)
2. Sometimes Shopify just kills features, which merchants and partners rely on. Sure, we get a notice that the API will change - but how does that help, when there is no alternative way to achieve the removed functionality? I was lucky enough to get through to someone who knew someone at the dev team, but the response was once again "sorry, you're not a priority".