RIP, his book Delivering Happiness was such an inspiration early in my career
Tony Hsieh has died
31–40 of 345 posts
Re: Tony Hsieh has died
#32Was holacracy at Zappos his idea or it came from the original founder?
Re: Tony Hsieh has died
#33This is terribly sad news.
I saw Tony speak at YC Startup School in 2009, and his talk stuck with me far more than any other that day.
It was exciting and inspiring to hear that you could build a company that was sincere about being good to its employees and customers whilst also being large and commercially successful, and that’s influenced how I’ve gone about trying to build products and businesses ever since.
I haven’t managed a big success that accomplishes this yet, but if I ever manage to do it, it will be in no small part thanks to Tony.
Thanks and blessings to Tony, and love and strength to his family and friends.
Re: Tony Hsieh has died
#34Really sad , I remember when I was setting up Myntra (Indian zappos) customer experience department, Tony and his book were a huge influence and everything that we did was measured up with the zappos way of customer experience. We were one of the few large companies having in house call centre with a five day week and training period of one month to all customer cate executives, plus a mandatory call listening session once a quarter for all senior leadership.
There are still some question marks on the ROI of trying to ensure customer delight especially via call center since discounts are such a huge factor in buying shoes and clothes online that even an NPS of 60 will not help if you don’t price lower especially for the value conscious Indian buyer however he definitely brought a new dimension of thinking for a lot of customer care folks
Re: Tony Hsieh has died
#35Cause of death should be standard information when someone has passed away. If we're not supposed to talk about cause of death, then why should the age be mentioned? Why should the location where the person passed away be said? Why include next of kin -- surely that's completely irrelevant unless you are part of the family? Every single Wikipedia entry for a person who isn't living gives cause of death. If it's so ba…
A whole slew of reasons, but mostly because it's private, sensitive, and could have legal implications (in the cases of foul play, for example). I'm not sure what Wikipedia has to do with anything, as it's never been the arbiter of social norms, legal procedures, or even common decency -- much like reddit, its army of online sleuths often gets facts painfully wrong (sometimes with dire consequences).
Re: Tony Hsieh has died
#36[deleted]
Re: Tony Hsieh has died
#37Huge loss. His book Delivering Happiness is a must read for any entrepreneur.
Very surprised and sad to hear this. I mentioned this here before but it's worth going for the self narrated audio version as his book is best told in his own voice. It's one of the only few business books and business stories Iv'e read that iv'e found truly inspiring.
Re: Tony Hsieh has died
#38RIP, can't believe 2020 is this hard
Re: Tony Hsieh has died
#39Cause of death should be standard information when someone has passed away. If we're not supposed to talk about cause of death, then why should the age be mentioned? Why should the location where the person passed away be said? Why include next of kin -- surely that's completely irrelevant unless you are part of the family? Every single Wikipedia entry for a person who isn't living gives cause of death. If it's so ba…
A whole slew of reasons, but mostly because it's private, sensitive, and could have legal implications (in the cases of foul play, for example). I'm not sure what Wikipedia has to do with anything, as it's never been the arbiter of social norms, legal procedures, or even common decency -- much like reddit, its army of online sleuths often gets facts painfully wrong (sometimes with dire consequences).
I wish the Personal Life section of Wikipedia didn't exist. It feels wrong and invasive, even for celebrities.
Re: Tony Hsieh has died
#40This is crazy, he's a veritable legend (and so young). RIP. My condolences go out to his friends and family. Maybe related to his stepping down 3 months ago[1]? My comment from that 3-month-old thread, regarding Hsieh: From 2015-2017, I worked at Edmunds.com which was (to put it lightly) a bit obsessed with "Delivering Happiness" and Zappos' culture. So much so, that the leadership team visited Vegas to get a tour of…
What sticks out to me in your comment is that in spite of all your nice words about their culture, the nicest/best people you worked with still left for other companies. I suspect it was probably a 20% pay raise that convinced them to.