Earlier quoted context omitted.
>2. in unionized environments what is meant by "unionized" here? It doesn't seem to be related to labor unions.
Specifically, in unionized environments introducing new technologies and methods no matter how seemingly trivial creates an obligation for formal job training. Setting up an hour of training for 5k+ people on how to install and use Auth0 is way more expensive than just sending someone an SMS. There is no implicit responsibility to adapt to change. If an employer wants employees in a bargaining unit to use their own m…
tl;dr -- unions aren't all alike, and don't all bargain over the same issues.