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Launch HN: Cohere (YC S20) – Real-time user support for web apps

news.ycombinator.com

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Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#32

Post by radihuq »

yunyu wrote: post #24
radihuq wrote: post #22

This looks really useful! I have two questions: 1) What's the process to integrate this into an existing application? 2) I'm curious about your choice of branding. Your website & logo looks really clean -- was there anything in particular you guys discussed when deciding on brand colors, design of logo, and overall look & feel of your product?

Really appreciate the feedback! 1) All you need to do is install our NPM module (or add a script tag to your website), and call Cohere.init when your app has launched. If you want to see logged in users identified in the dashboard, you can optionally pass their info in: https://docs.cohere.so/#/?id=optional-identifying-users 2) This isn't the most detailed answer, but we went off of gut feeling for the overall look a…

Awesome, thanks for info! The docs look great -- Also (I don't know if this is intentional or not, but) I wasn't able to find a link to the docs on the landing page. Could be useful to include it imo

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#33

Post by yunyu »

mwcampbell wrote: post #30
aloukissas wrote: post #2

That's pretty cool (the GoToMyPC paradigm has been really successful for desktop app support). Did you end up using Caldera or move to LiveView for this?

Just curious, what is Caldera in this context? The only Caldera I was familiar with was the 90s Linux distro.

It's our earlier project that used DOM streaming to allow developers to build server-side React apps: https://github.com/calderajs/caldera-react

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#34

Post by yunyu »

nichol4s wrote: post #31

Nice work guys! We do something similar at Surfly but we start the session through our proxy so no extension or changes to the application are required.

That’s awesome – Surfly seems like it would be great for demos and scheduled calls! At the cost of the quick initial integration, we’d like Cohere to just work for any user afterwards without any effort on their end.

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#36

Post by yunyu »

nc wrote: post #35

Interested to hear how people are using this product? I've tried experimenting with building frontend apps in a way where it's easy to see what users are doing in the past to help with research.

People tend to use it either for support or training. For support, it's more actively taking control of the other person's screen and performing the task for them. In the training use case, they tend to point things out and let users navigate the app themselves!

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#37

Post by yunyu »

radihuq wrote: post #32
yunyu wrote: post #24

Earlier quoted context omitted.

Really appreciate the feedback! 1) All you need to do is install our NPM module (or add a script tag to your website), and call Cohere.init when your app has launched. If you want to see logged in users identified in the dashboard, you can optionally pass their info in: https://docs.cohere.so/#/?id=optional-identifying-users 2) This isn't the most detailed answer, but we went off of gut feeling for the overall look a…

Awesome, thanks for info! The docs look great -- Also (I don't know if this is intentional or not, but) I wasn't able to find a link to the docs on the landing page. Could be useful to include it imo

Appreciate the feedback! We're revising the CTA section and will definitely take note ;)
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