Yet another tick on the list of "ways mobile devices are not real computers". If something erases my files I ought to be able to run a recovery scan and get them back in minutes, assuming they haven't been overwritten with new data.
Lightroom app update wipes users' photos and presets, Adobe says not recoverable
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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#32Earlier quoted context omitted.
Regardless of the apology, Adobe should not be allowed to simply dismiss that they deleted user files. In effect, due to Adobe negligence, they have destroyed user intellectual property. A signal and example needs to be made. Individual users can sue for damages -- lost value and opportunity -- illegal destruction of property. The computer fraud and abuse act could also be applied for criminal charges -- Adobe misuse…
Software licenses always disclaim any warranty, implied or explicit, it's all "AS IS" and you accept it when you click that Accept button upon installation. And honestly, it's good this way. If you want to secure your photos, make backups yourself or sign a contract with some company that will guarantee something. But once they are liable and can be sued, the service will be astronomically expensive.
> Software licenses always disclaim any warranty, implied or explicit, it's all "AS IS" and you accept it when you click that Accept button upon installation.
Those disclaimers often have far less legal effect than the text would suggest, because jurisdictions often limit the effect of warranty disclaimers by sellers, and also because of product liability laws which are distinct from warranty protection (though similar to the lay understanding of warranty protection.)
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#33I have recently migrated off Lightroom to Rawtherapee, and would recommend it to photographers serious about raw development. I don’t see myself going back, really.
Open-source, plain-text profile format, works everywhere. Like Lightroom, it handles DNGs natively, but allows more control as you create your image from raw scene-referred data.
Its GUI is somewhat laggier, but if you do a lot of batch processing you may be able to more than offset that by writing a simple script that delegates processing to your own cloud compute (it has a CLI tool, something Lightroom is unlikely to offer). Profile once, apply without having to launch the GUI.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#34Obviously this is a screw up on Adobe's part, but this is a good time to remind everyone that if you're not backing up your data, then it must not be very important to you. Back up your stuff! You never know when something unexpected will cause you to lose it!
Is there an alternative to iCloud for backing up the iPhone? I’ve kind of given up on checking what’s aloud this year.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#35Earlier quoted context omitted.
Regardless of the apology, Adobe should not be allowed to simply dismiss that they deleted user files. In effect, due to Adobe negligence, they have destroyed user intellectual property. A signal and example needs to be made. Individual users can sue for damages -- lost value and opportunity -- illegal destruction of property. The computer fraud and abuse act could also be applied for criminal charges -- Adobe misuse…
Software licenses always disclaim any warranty, implied or explicit, it's all "AS IS" and you accept it when you click that Accept button upon installation. And honestly, it's good this way. If you want to secure your photos, make backups yourself or sign a contract with some company that will guarantee something. But once they are liable and can be sued, the service will be astronomically expensive.
In proportion to the margin, the "service cost" is already astronomically expensive.
Moreover, the the click accept "contract" is not license for extortion -- does not make extortion legal. A mere contract does not make arson legal, even if accidental; does not make man-slaughter legal, etc.
The computer fraud and abuse act applies, regardless of contract. Adobe accessed user computers/hosts in a way inconstant with user defined permissions, usage policies, etc. I have a usage policy that you "signed" or did the equivalent of "clicked through": if you (Adobe) elect to install your automatic app update on my host hardware, you certify that you will not delete any data files stored on that hardware. Just because Adobe did not bother to read the language of my hardware usage policies, which has language that it "superceedes all other agreements between the hardware host owner and the app installer, does not mean that they/Adobe are "immune" and can simply ignore their liability for IP destroyed.
There has to be a way to get these $#%@#% -- enough is enough.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#36Earlier quoted context omitted.
Regardless of the apology, Adobe should not be allowed to simply dismiss that they deleted user files. In effect, due to Adobe negligence, they have destroyed user intellectual property. A signal and example needs to be made. Individual users can sue for damages -- lost value and opportunity -- illegal destruction of property. The computer fraud and abuse act could also be applied for criminal charges -- Adobe misuse…
Software licenses always disclaim any warranty, implied or explicit, it's all "AS IS" and you accept it when you click that Accept button upon installation. And honestly, it's good this way. If you want to secure your photos, make backups yourself or sign a contract with some company that will guarantee something. But once they are liable and can be sued, the service will be astronomically expensive.
In proportion to the margin, the "service cost" is already astronomically expensive.
Moreover, the the click accept "contract" is not license for extortion -- does not make extortion legal. A mere contract does not make arson legal, even if accidental; does not make man-slaughter legal, etc.
The computer fraud and abuse act applies, regardless of contract. Adobe accessed user computers/hosts in a way inconstant with user defined permissions, usage policies, etc. I have a usage policy that you "signed" or did the equivalent of "clicked through": if you (Adobe) elect to install your automatic app update on my host hardware, you certify that you will not delete any data files stored on that hardware. Just because Adobe did not bother to read the language of my hardware usage policies, which has language that it "supersedes all other agreements between the hardware host owner and the app installer, does not mean that they/Adobe are "immune" and can simply ignore their liability for IP destroyed.
There has to be a way to get these $#%@#% -- enough is enough.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#37Well, this is as good a time as any then to try out Darktable [1]! [1] https://www.darktable.org/
+1 for this. I used Lightroom in school, tried Darktable on my Linux machine at home and found it perfectly usable, though with a bit of learning curve of course.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#38This is why apps should be built on blockchains
How would that work? Are we gonna host petabytes of photos on a blockchain? Maybe many exabytes even? Maybe in the future, but even then, as storage capacity increases I think file sizes too will keep growing for the foreseeable future as well.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#39Earlier quoted context omitted.
Software licenses always disclaim any warranty, implied or explicit, it's all "AS IS" and you accept it when you click that Accept button upon installation. And honestly, it's good this way. If you want to secure your photos, make backups yourself or sign a contract with some company that will guarantee something. But once they are liable and can be sued, the service will be astronomically expensive.
In proportion to the margin, the "service cost" is already astronomically expensive. Moreover, the the click accept "contract" is not license for extortion -- does not make extortion legal. A mere contract does not make arson legal, even if accidental; does not make man-slaughter legal, etc. The computer fraud and abuse act applies, regardless of contract. Adobe accessed user computers/hosts in a way inconstant with…
If you want bulletproof software with guarantees (like the medical industry or aerospace or traffic light systems or banks) you'll get extremely conservative, boring old tech with no flashy new features all the time.
If the cost for breakage is too high they just won't make any changes unless absolutely necessary. But the market has spoken and people prefer flashy new features and updates instead of boring railroad control-like software that is works the same way for decades.
You can't have it both ways. If your data is important don't just store it on a single device. These photos were just stored on a single device that could break for any reason any day anyway.
Unless Adobe can be shown to have been criminally negligent or intentionally malicious I don't think there's a case here but ianal.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#40Yet another tick on the list of "ways mobile devices are not real computers". If something erases my files I ought to be able to run a recovery scan and get them back in minutes, assuming they haven't been overwritten with new data.
That's what I thought too when I saw the title --- "Adobe says 'Not Recoverable', recovery program says 'Run me!'" --- and then I read the article and discovered this is on iDevices, where raw block device access is effectively unattainable. I guess those who have jailbroken might be able to, but then again, with Apple's stance on security being what it is, wouldn't be surprised if all deletions were truly secure.