31–40 of 40 posts
Sadly that’s not what is keep our customers off New Relic. They don’t care that much about open source agent, but they do care about where the server is. I understand the it’s not triviel to develop, but there is still a huge underserved marked for on-premise APMs, and those you can buy aren’t nearly as good as New Relic. Alas developing non-saas software is not exactly en vogue
I love NewRelic, but their pricing always baffled me. When we added it to our QA, UAT, and Staging envs, they started wanting to bill us as if we had 3x as many "production" environments. I had to explain on a call that it doesn't make sense that environments that get .0001% of the production traffic are billed at the exact same price. Basically punishing us for having a more mature SDLC. We also run our infrastructu…
This is the exact same situation my company finds itself in. We are stuck with it because they have decent APM metrics for .NET Java and JavaScript and it’s nice it’s all in one dashboard. The new UI is pretty difficult to use and way too bright. Currently exploring other options and would be happy to switch to a more affordable competitor.
We were using New Relic APM and Server Monitoring through the Microsoft BizSpark benefits for an year or two. We were even ready to pay for their licenses, but New Relic pricing for multi-server use was starkly high for a small tech company like ours. Their product was good, but their focus was more on enterprise customers.
After trying out many other commercial products (focusing on .NET Core stack in particular), and keeping long-term scalability and TCO in mind, we decided to utilize some open source solutions.
First we tried Bosun[1] (from the Stack Exchange team), but found little progress being made on it. Then, we tried Prometheus[2] collectors for monitoring, Grafana[3] for the dashboards and alerting, and Exceptional[4] for logging. One person got it all working within a week. We've never looked back, and have to hardly touch the set-up anymore (except for system updates once in a while). It has worked beautifully for almost two years now, going from 2 to a few dozen apps/servers/VMs.
Hope it helps you, and others, explore the open source monitoring route.
[1] https://bosun.org [2] https://prometheus.io [3] https://grafana.com [4] https://github.com/NickCraver/StackExchange.Exceptional
It's impressive it took them this long in the face of Datadog and who ever else pioneered the open source agent approach. It was such a clear advantage to ensure you knew what was going on your servers, or into your app in the APM case, and of course you could fix / extend it if needed.
they have let the agents stagnate and are hoping to unleash some free code from frustrated customers
Stagnant seems like an overstatement given 500 commits on one of the agents alone in the last month. There is surely a way to criticize without devaluing the unread contributions of literally hundreds of developers. I personally am much more motivated by seeing customers encouraged to add support for their favorite libraries and frameworks than scoring their sweet free codes, but I suppose there is potentially a sini…
Also you can't copy/query things in from cloudwatch; they just started supporting EFS/NFS statistics recently after losing them for almost a year when they killed the old infrastructure agent vs the new one (reduction in features on new product!)
When I brought up my frustrations with the product after coming back to it after a few years away they told me "it was all necessary to support kubernetes"
I guess my tastes in frameworks don't match theirs? They keep cashing the checks though.
they have let the agents stagnate and are hoping to unleash some free code from frustrated customers
Stagnant seems like an overstatement given 500 commits on one of the agents alone in the last month. There is surely a way to criticize without devaluing the unread contributions of literally hundreds of developers. I personally am much more motivated by seeing customers encouraged to add support for their favorite libraries and frameworks than scoring their sweet free codes, but I suppose there is potentially a sini…
Sadly that’s not what is keep our customers off New Relic. They don’t care that much about open source agent, but they do care about where the server is. I understand the it’s not triviel to develop, but there is still a huge underserved marked for on-premise APMs, and those you can buy aren’t nearly as good as New Relic. Alas developing non-saas software is not exactly en vogue
Won't running servers in house be a cumbersome task
I love NewRelic, but their pricing always baffled me. When we added it to our QA, UAT, and Staging envs, they started wanting to bill us as if we had 3x as many "production" environments. I had to explain on a call that it doesn't make sense that environments that get .0001% of the production traffic are billed at the exact same price. Basically punishing us for having a more mature SDLC. We also run our infrastructu…
This is the exact same situation my company finds itself in. We are stuck with it because they have decent APM metrics for .NET Java and JavaScript and it’s nice it’s all in one dashboard. The new UI is pretty difficult to use and way too bright. Currently exploring other options and would be happy to switch to a more affordable competitor.
Disclaimer: I work here.
We'll see if they can survive it though.
I love NewRelic, but their pricing always baffled me. When we added it to our QA, UAT, and Staging envs, they started wanting to bill us as if we had 3x as many "production" environments. I had to explain on a call that it doesn't make sense that environments that get .0001% of the production traffic are billed at the exact same price. Basically punishing us for having a more mature SDLC. We also run our infrastructu…
"Well you learn things from development environments." Yes I know, but I'm paying a pretty penny to monitor production environments, and other places give development licenses for free.