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Whenever I get passive aggressive or otherwise ambiguous emails like that I just ignore it. If it's important, they'll follow up.
CEO's are busy, if the mail is short, that's ok.
Earlier quoted context omitted.
It’s a passive aggressive and unprofessional - you don’t want your employees talking to each other this way, so don’t start it either.
Is it though? He only has one side of the story so the (?) is asking for the other side of the story (which they might not be aware of). How do you do it as a CEO?
Jeff's email is public and the original correspondence is copied in unchanged.
I'm not even convinced Jeff sent it as I don't think Jeff reads his public email. At a company of size > 100-1000 I don't think the CEO really has the bandwidth to stop and offer insight into the nature of the problem - does "please look into this" or "forwarding" or "cc xyz" or "?" really add much value?
In hindsight they were mildly fun - the forward chain would create a chain of accountability, starting with Jeff to Diego all the way down to an L4 in their 20s to fix a customer problem - each with their neck on the line but without much influence to solve the actual issue at hand.
It really was less an email and an alternative ticketing interface.
Earlier quoted context omitted.
You spell out your question like a human being, to treat the other human being with respect.
Are you kidding this is the HN dream, being a billionaire while being able to force people to bend over backwards for you while you deliver derisive snark.
Earlier quoted context omitted.
Is it though? He only has one side of the story so the (?) is asking for the other side of the story (which they might not be aware of). How do you do it as a CEO?
You spell out your question like a human being, to treat the other human being with respect.