> It is remarkable how many tech companies have managed to stay mostly up with very few outages, given this whole pandemic situation, where everybody is online.
I must admit that it was very gratifying watching all our engineering decisions pay off when our system started seeing record high traffic every day and scaled effortlessly and with no outages - the traffic that came with lockdown is, even on our slower days, twice our planned for and tested for high water mark.
But it took us about 4 years of consistent effort in changing our organisational mindset all the way through, devs, testers, product managers, c-suite members, to get here. 4 years ago, we would've been waking everyone up and going without sleep for a couple of days trying to get something back online, then fixing the next system down the line that failed because of the load, then the next one, and then writing long post-mortems for our business team.