They screw their customers atleast once every month with technical glitches resulting in huge loss for the day traders,who are their major customers..and they are never sorry about it.
Hey, sorry about that. And we're always sorry about technical issues when they happen, and 9/10 times, they stem from systems outside of our control. The underlying infrastructure in the Indian capital markets is very constrained and was not really built for the kind of scale we're operating at in 2020. The next biggest broker processes only a fraction of our daily volumes. So it really is a matter of scale, industry…
Hello, World – Zerodha, India's largest stock broker
31–40 of 82 posts
Re: Hello, World – Zerodha, India's largest stock broker
#32Earlier quoted context omitted.
Hey, sorry about that. And we're always sorry about technical issues when they happen, and 9/10 times, they stem from systems outside of our control. The underlying infrastructure in the Indian capital markets is very constrained and was not really built for the kind of scale we're operating at in 2020. The next biggest broker processes only a fraction of our daily volumes. So it really is a matter of scale, industry…
Wait, so what's the problem here? You're processing an average of 1.33 million trades/hour. Let's double that and round up for peak traffic, that's 3 million trades/hour or 833.33 trades/second. Unless I'm missing something, you only need 1 line. What's the problem here?
Re: Hello, World – Zerodha, India's largest stock broker
#33Recently came across Zerodha and had to set it up for a friend. Really good UX, and they've done a good job maintaining with the rapid tech progression. Also, thanks for the ERPNext.org suggestion - sometimes I wonder how many open source gems I have yet to see. (No, please don't link me to one more awesome-X list :P)
Re: Hello, World – Zerodha, India's largest stock broker
#34If anyone from Zerodha tech team is here, I wonder what's the reasoning behind Zerodha's weird 2FA setup? A static password + a static pin is not really 2FA IMO. What's the problem with supporting standard hardware or app based 2FA that requires an OTP?
Hey, you can turn on biometric 2FA on your smartphone, or use TOTP (Kite web -> My profile -> Password and security). The static PIN is a legacy hole that has to be plugged. Coincidentally, we wrote to the regulator about this exact same matter recently. We'll hopefully see a regulatory announcement mandating "real" 2FA for everyone.
...and probably never will be.
Re: Hello, World – Zerodha, India's largest stock broker
#35>Be extremely wary of technical debt. Know when to scrap and rewrite systems. We have scrapped and rewritten the majority of our stack, including our critical trading platforms, multiple times, improving them significantly with each iteration. These are tough decisions; extremely important trade-offs. Of course, non-interference from non-technical management is incredible luck.
This is what i have always struggled with. I fear the day someone asks me the version of a few web frontend libraries we use. Being debt free from day 1 is a bit farfetched for our industry. So the balance between "work on that tech debt" vs "build new features" always tips towards the latter. The philosophy till now has been to get it working and don't change what ain't broke. But make sure good engineering practices are always in place as much as possible. Still figuring out where and how do i invent time to fix tech debts and/or rewrite something
Re: Hello, World – Zerodha, India's largest stock broker
#36Thank you, for not overhyping an ML deployment, and instead accurately describing the scope and purpose. Also seems like a very good fit for the problem space.
Too many times you'll see that section morphed into some weird marketing technobabble.
Re: Hello, World – Zerodha, India's largest stock broker
#37Re: Hello, World – Zerodha, India's largest stock broker
#38They screw their customers atleast once every month with technical glitches resulting in huge loss for the day traders,who are their major customers..and they are never sorry about it.
Well that is so true, sometimes the glitches are very consistent across a few days and they take time to acknowledge it or will not acknowledge it. Over a few years I have come to understand what is reliable and what is to be double checked and when it is not reliable. I have ended up with bad order executions because of their buggy Kite Web UI that doesn't update at times. The UX for trading is not professional. Don…
Re: Hello, World – Zerodha, India's largest stock broker
#39Earlier quoted context omitted.
Hey, sorry about that. And we're always sorry about technical issues when they happen, and 9/10 times, they stem from systems outside of our control. The underlying infrastructure in the Indian capital markets is very constrained and was not really built for the kind of scale we're operating at in 2020. The next biggest broker processes only a fraction of our daily volumes. So it really is a matter of scale, industry…
What exactly are the legacy market infra dependencies and what would you replace them with? 8 million trades a day with 1000 messages / second doesn't sound too challenging. But it is besides the point w.r.t the user experience complaints people are raising here.
Re: Hello, World – Zerodha, India's largest stock broker
#40Kailash Nadh, zerodha's co-founder, is an active investor as well through the rainmatter startup incubator [0]. There's been quite a boom in the fintech space in India for quite some time now, but zerodha is one of the first generation companies that survived through thick and thin. Indian fintech and edtech companies invite a tonne of interest from YC, in particular, and so, dare I say, the going has got a bit easie…
I'm not sure your average Indian can, say, start putting money in any Vanguard fund available to Americans.