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TellFi (YC W11) Is Google Voice For Companies

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31–40 of 42 posts

Re: TellFi (YC W11) Is Google Voice For Companies

#31
post #5

In what way is this better than any of the other hosted PBX solutions out there? I don't see the novelty here. Even the "advanced" stuff, like voice mail transcription, have been standard features at virtual PBXs for years now.

There actually are not too many good providersin this space. The only I can think of off-hand are Phonebooth and Grasshopper. Most of the others are much too cumbersome.

Re: TellFi (YC W11) Is Google Voice For Companies

#32
post #5

In what way is this better than any of the other hosted PBX solutions out there? I don't see the novelty here. Even the "advanced" stuff, like voice mail transcription, have been standard features at virtual PBXs for years now.

Their site says: More dependable & better quality than other services TellFi works with the phones you have. So, unlike VoIP, you still receive calls if your Internet connection is down. Which seems to happen to everyone from time to time. Plus, call quality is always great. This answers the main objection to virtual PBX that our business had.

Re: TellFi (YC W11) Is Google Voice For Companies

#34
post #27
post #13

Are they using twilio/ tropo on their back end? Just curious

It looks like a rebranded OpenVBX which runs off of Twilio. If anyone has an account, it'd be easy to check... search for an available number in TellFi for a given area code and also do the same search in Twilio. If you find the same number in both places, there's your answer.

It's not. We built this from the ground-up.

Re: TellFi (YC W11) Is Google Voice For Companies

#35
I did a review for RingCentral [1] which offers similar features to TellFi, and honestly so far i have not been impressed by the features offered by these hosted PBX services.

I have found that many have clunky interfaces that were not easy to set up and configure AND once configured it was hard to go back and change something.

It certainly is nice to have a service that allows ringing multiple phones, and has better support for multiple lines unlike Google Voice, but for now I will stick with Google Voice for my business for the one or two calls I get, as it is simple to use and free.

RingCentral was nice in that it provided an iPhone application and made it extremely simple to dial-out using your 1-800 number from that application, but the iPhone app did not provide access to contacts that were already on the phone [2] and required setting them up through their system with no easy way to sync them (all of my business contacts are stored on my business'es Google Mail account, I don't want to duplicate that).

[1]: http://www.osnn.net/submitted-news/99624-ringcentral-virtual... (A site I am an administrator on) [2]: I reviewed their services in March of 2010.

Re: TellFi (YC W11) Is Google Voice For Companies

#37
post #34
post #27

Earlier quoted context omitted.

It looks like a rebranded OpenVBX which runs off of Twilio. If anyone has an account, it'd be easy to check... search for an available number in TellFi for a given area code and also do the same search in Twilio. If you find the same number in both places, there's your answer.

It's not. We built this from the ground-up.

Can you talk at all about your infrastructure then? Is it powered by asterisks, FREEswitch, something else, ?

Re: TellFi (YC W11) Is Google Voice For Companies

#38
post #5

In what way is this better than any of the other hosted PBX solutions out there? I don't see the novelty here. Even the "advanced" stuff, like voice mail transcription, have been standard features at virtual PBXs for years now.

I wonder if this is a sign that YC is admitting too many startups and that the company-advisor ratio has fallen out of whack. This space is extremely crowded, and a lot of companies are already doing it very well (and cheaper).

Re: TellFi (YC W11) Is Google Voice For Companies

#39
post #5

In what way is this better than any of the other hosted PBX solutions out there? I don't see the novelty here. Even the "advanced" stuff, like voice mail transcription, have been standard features at virtual PBXs for years now.

Their site says: More dependable & better quality than other services TellFi works with the phones you have. So, unlike VoIP, you still receive calls if your Internet connection is down. Which seems to happen to everyone from time to time. Plus, call quality is always great. This answers the main objection to virtual PBX that our business had.

Uh... we get calls when our Internet is down too. Always did. We're not using Vonage or something. I think the verdict is that there have been companies doing exactly what TellFi does for many years now, and many of them appear to be significantly cheaper.

Re: TellFi (YC W11) Is Google Voice For Companies

#40
post #38
post #5

In what way is this better than any of the other hosted PBX solutions out there? I don't see the novelty here. Even the "advanced" stuff, like voice mail transcription, have been standard features at virtual PBXs for years now.

I wonder if this is a sign that YC is admitting too many startups and that the company-advisor ratio has fallen out of whack. This space is extremely crowded, and a lot of companies are already doing it very well (and cheaper).

It's not their fault that TechCrunch wrote an article begging people to make these comparisons. It's perfectly fine to launch a Grasshopper competitor; it's just a dumb idea to pitch it as "Google Voice for Companies", as if companies didn't have this stuff long before Google had Voice.
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