Mailgun Acquires Mailjet • Hacker News Board

Re: Mailgun Acquires Mailjet

#31

Post by jadbox » Tue, Oct 22, 2019, 2:31 PM UTC

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered.

Hopefully this gets cleared up real soon. I kind of feel like the process might be pushing people to upgrade to premium phone support to regain access to their business, but maybe I'm being pessimistic.

Re: Mailgun Acquires Mailjet

#32

Post by Infernal » Tue, Oct 22, 2019, 2:33 PM UTC

jaynetics wrote: post #11

rasputinlives wrote: post #5

I bet they drop "gun" from the name

The "gun" one did the acquiring! They'll obviously give Mailjet a more martial name. Mailbomb sounds good and familiar to me.

Mailevolence?

Re: Mailgun Acquires Mailjet

#33

Post by _Codemonkeyism » Tue, Oct 22, 2019, 2:37 PM UTC

I feel with all the people who left the horrible Mailgun (we've used them for 5 years), switched to Mailjet (we luckily didn't) and are back with Mailgun now.

Re: Mailgun Acquires Mailjet

#34

Post by meritt » Tue, Oct 22, 2019, 2:46 PM UTC

jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

> our customers cannot contact us at all

I thought mailgun was for delivering emails? How/why are they your MX?

Re: Mailgun Acquires Mailjet

#35

Post by AlexMuir » Tue, Oct 22, 2019, 2:49 PM UTC

meritt wrote: post #34

jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

> our customers cannot contact us at all I thought mailgun was for delivering emails? How/why are they your MX?

If I remember right, they recommend using a sub domain and being an Mx.

Re: Mailgun Acquires Mailjet

#36

Post by thefounder » Tue, Oct 22, 2019, 2:49 PM UTC

Both services are trash. Maillgun in particular holds emails even for days and reports them as sent. Apparently it's a "security" feature.

Re: Mailgun Acquires Mailjet

#37

Post by nathancahill » Tue, Oct 22, 2019, 2:50 PM UTC

mc32 wrote: post #12

jaynetics wrote: post #11

Earlier quoted context omitted.

The "gun" one did the acquiring! They'll obviously give Mailjet a more martial name. Mailbomb sounds good and familiar to me.

They should go for the ambivalent “chainmail”.

Visions of FW: FW: FW: FW:

Re: Mailgun Acquires Mailjet

#38

Post by nullspace » Tue, Oct 22, 2019, 2:53 PM UTC

meritt wrote: post #34

jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

> our customers cannot contact us at all I thought mailgun was for delivering emails? How/why are they your MX?

They are actually one of the few services that u can use for programmatically receiving emails. When it works, it just works - but unfortunately the spam thing bit us as well.

Fortunately we were able to get it resolved quickly

Re: Mailgun Acquires Mailjet

#39

Post by codezero » Tue, Oct 22, 2019, 2:53 PM UTC

HEHENE wrote: post #28

heydenberk wrote: post #6

Semi-related: If you are in the market for an email provider for transactional emails, I encourage you to use Postmark. It's a developer focused company with a simple pricing model and great documentation, and their IPs tend to have great reputation scores. I don't work for them, but I switched from one of these two and am very happy I did.

A semi-interesting story, we used Postmark at my last company. When we signed up they offered something like 50,000 free credits. Then if we setup DKIM they offered another 50,000 or so credits. Then about three months later they sent us a survey and offered us another 75,000 credits if we filled it out. All in all before we had even launched our application they had thrown nearly 200,000 free email credits at us. We…

I was waiting for the bad news, it’s refreshing to see this retention tactic pay off because of the quality of the product. That’s killer. You can probably get a future discount by offering a testimonial/case study :)

Re: Mailgun Acquires Mailjet

#40

Post by mattwad » Tue, Oct 22, 2019, 3:07 PM UTC

jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

This happened to us a couple weeks back. One day I woke up and our domain had been blocked from sending and receiving. We upgraded our account temporarily to get phone chat support, and what happened was they added some filters which unintentionally got triggered by incoming spam. It was completely their fault, and they fixed it in a few minutes, but they couldn't give me much more detail. Not enough for us to leave Mailgun -- everything else has been great -- but it was very concerning, and I am sure many other accounts were affected.