Live data from Hacker News

My MacBook Pro exploded and burst into flames

reddit.com

31–40 of 217 posts

Re: My MacBook Pro exploded and burst into flames

#31
post #27

Earlier quoted context omitted.

I’m guessing if it was their fault and they damaged the machine to an extent it wasn’t useable they’d go out and buy a replacement on the spot, spare computers take up space and money, especially if they are sat in a box for just in case which may never come vs walking in to a store and walking out with one there and then. It’s common to get given temporary mobile phones if in for manufacturers warranty repair so why…

Many people cannot imagine live without phones. Computers at home on the other hand are not perceived as a necessity. And at work typically there is a spare PC or some other way to survive while the computer is under repair.

But the Reddit poster uses the Mac for his job in the music industry. So I'd say it is a necessity.

Re: My MacBook Pro exploded and burst into flames

#32
post #25

Earlier quoted context omitted.

>Then you wouldn't have any laptop, but also no justification to demand an immediate replacement or deem not receiving one "unacceptable" My computer failed to start one morning, it was my work only computer that I use for my job(work remote from a village) so I went in the city with the PC, I found a shop, the person there tested my RAM,CPU and other parts, the motherboard was broken, I baught a new motherboard , pa…

what is your point? you do realize that there exists a scenario where you wouldn't be able to go to the city and get your PC fixed? so is your recommendation then to build a factory where any PC component can be produced on demand within a day? if macbook is not an option because of circumstances you're in - don't buy a macbook. this need to publicly defend and rationalize your life choices along with implicit condem…

The issue with Macs is that repairing one often isn't a straightforward process. My current MacBook Pro had video issues when I first got it; I was lucky to have Apple replace it on the spot, but often options for repair through Apple are very time-consuming and often costly.

Re: My MacBook Pro exploded and burst into flames

#35
While I do appreciate Apple’s particularly literal approach to ‘halt and catch fire’[0] this is a good reminder to have my battery replaced as soon as I’m near an Apple store. I wonder what the statistical probability of this actually happening to _my_ device is?

[0] - https://en.m.wikipedia.org/wiki/Halt_and_Catch_Fire

Re: My MacBook Pro exploded and burst into flames

#36
post #15

> I produce music for a living - FIVE days without my computer is unacceptable Then get two computers as a backup? While here it's Apple's issue, it could just as well be your fault that the laptop died (e.g. dropping it). Then you wouldn't have any laptop, but also no justification to demand an immediate replacement or deem not receiving one "unacceptable"...

Isn't this what AppleCare is for?

At least with Dell my experience is that they just come to you and replace what is broken and also replace what might have been broken.

But Dell computers can be opened and components can be easily replaced (most of the time without tools).

As others point out this is the disadvantage of Apple laptops. Not to speak of the Microsoft surface which gets a score of zero @ iFixit.

Re: My MacBook Pro exploded and burst into flames

#37
post #15

> I produce music for a living - FIVE days without my computer is unacceptable Then get two computers as a backup? While here it's Apple's issue, it could just as well be your fault that the laptop died (e.g. dropping it). Then you wouldn't have any laptop, but also no justification to demand an immediate replacement or deem not receiving one "unacceptable"...

>Then you wouldn't have any laptop, but also no justification to demand an immediate replacement or deem not receiving one "unacceptable" My computer failed to start one morning, it was my work only computer that I use for my job(work remote from a village) so I went in the city with the PC, I found a shop, the person there tested my RAM,CPU and other parts, the motherboard was broken, I baught a new motherboard , pa…

There's a tradeoff involved. Not always, but often: Either [A] the part is easy to access and replace, or [B] the part fits in a smaller space or the hardware can be faster and less likely to fail in the first place.

If you would prefer to trade away smaller, faster, and more robust for accessibility, you should do that. MacBooks are for the folks who side with [B] a lot, and they make that fairly clear.

NB: Of course, sometimes there is a 'tradeoff' where a part of the device is basically just crappier for no real gain, and sometimes the non-standard part's primary gain is 'cheaper', which can be an upside, but it can also be some nickel-and-dime baloney that is clearly a bad tradeoff and the company making the device is trying to get away with it hoping nobody notices. I'm not talking about those tradeoffs.

Examples:

* Using a non-standard screen connector cable because all the available standards do not allow for a single cable to connect device to screen (the case with imacs)

* The effect of soldering the RAM straight onto the motherboard (much smaller and more robust; banging a laptop into a corner is less likely to unseat soldered-on RAM than RAM in a replaceable bay whose engineering is focused more on it being really small than the connection being particularly robust. Yes, YOU can fix it, but your average user perhaps isn't quite as cavalier at opening it all up).

* A single replaceable battery is nice, but if you just glue a bunch of packs in there you can fill every nook and cranny. For what it is worth, apple is still trying to make this as replaceable as possible within reason: I've done a battery replacement on a non-retina macbook air 11, and the 4 separate packs are glued onto a sheet of plastic so you can remove the entire assembly (after disconnecting various ribbons).

Separate from that, there's the notion of 'whose responsibility is it?' – this is a more hairy topic. If you open up your own PC and stick a giant, overclocked CPU in there and then attach a teensy tiny cooler to it all, perhaps due to unfortunate circumstance some of the capacitors on the motherboard blow up due to the excessive heat wafting off of the CPU, which manages to peg itself to 90ºC and survives. If you then make a warranty claim vs. the manufacturer, that feels inappropriate. A manufacturer that tries to stop this from happening would either have to excessively spec out the precise limits of what you can and cannot do (a good idea, but such rules need wiggle room, which means it can't be as fast/small/cutting-edge as it could be), or do what apple does and basically say: Hey, if a qualified apple service engineer isn't doing the work, you're on your own.

I'm not exactly happy with this state of affairs, but I don't see a strictly better alternative either.

Re: My MacBook Pro exploded and burst into flames

#38
post #25

Earlier quoted context omitted.

what is your point? you do realize that there exists a scenario where you wouldn't be able to go to the city and get your PC fixed? so is your recommendation then to build a factory where any PC component can be produced on demand within a day? if macbook is not an option because of circumstances you're in - don't buy a macbook. this need to publicly defend and rationalize your life choices along with implicit condem…

The issue with Macs is that repairing one often isn't a straightforward process. My current MacBook Pro had video issues when I first got it; I was lucky to have Apple replace it on the spot, but often options for repair through Apple are very time-consuming and often costly.

And the real issue here is that this is an absolutely unacceptable level of service for a company that tries to sell itself as a premium brand.

A long time ago I had a Dell laptop. When there was a problem Dell arranged an onsite and it was fixed within 24 hours.

Given Apple's margins and market cap, the fact that Apple refuses to offer a similar level of service even as part of a paid support contract is a symptom of complacency and outright penny-pinching greed.

And short-sightedness. It's a fair bet that legendary customer support would do some wonderfully positive things for the Apple brand - and perhaps even for profits.

But Cook seems too busy disappointing customers and counting his pile of beans and to consider that as a possibility.

Re: My MacBook Pro exploded and burst into flames

#40

Earlier quoted context omitted.

>Then you wouldn't have any laptop, but also no justification to demand an immediate replacement or deem not receiving one "unacceptable" My computer failed to start one morning, it was my work only computer that I use for my job(work remote from a village) so I went in the city with the PC, I found a shop, the person there tested my RAM,CPU and other parts, the motherboard was broken, I baught a new motherboard , pa…

There's a tradeoff involved. Not always, but often: Either [A] the part is easy to access and replace, or [B] the part fits in a smaller space or the hardware can be faster and less likely to fail in the first place. If you would prefer to trade away smaller, faster, and more robust for accessibility, you should do that. MacBooks are for the folks who side with [B] a lot, and they make that fairly clear. NB: Of cours…

[deleted]
Post reply on HN