Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Internal Documents Show Apple Knew the iPhone 6 Would Bend

motherboard.vice.com

Post reply on HN
Print view View original

31–40 of 91 posts

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#31

Post by toasterlovin »

forkLding wrote: post #25
_Codemonkeyism wrote: post #18

Earlier quoted context omitted.

Totally agree, e.g. if Samsung hat problems with their batteries, nobody would give a hoot. Just because everyone is out to get Apple.

Not entirely true, Samsung sales dropped heavily when their batteries exploded and were banned at airports with signs on airports not allowing you to board if you had samsung on you and there is likely some sort of lawsuit against samsung for exploding batteries. Apple sales likely didnt get as fazed. Theres no real hate, its more because they lied. People reserve a right to sue about a product if there are fraudulen…

Pretty sure the person you were responding to forgot to add /s to the end.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#32

Post by drcode »

ianai wrote: post #3

Duh, its been the same way with all of their hardware manufacturing errors. The standard template is: Numerous social media posts about the same problem. Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”? Apple acknowledges the issue. Class action lawsuit filed. Leaks about Apple knowing about the issue months before any corrective action.

That's why I pay the "Apple premium" on all my devices, so that apple can claim their hardware has the highest quality, and can pay to fend off all the class action lawsuits that claim otherwise.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#33

Post by giobox »

L_Rahman wrote: post #8

Still holding out hope for the 2016 Macbook Pro keyboard class action and subsequent repair programs.

Me too, a free repair program would be nice, for those of us unlucky enough (like me...) to have spent thousands of dollars on one, and a replacement keyboard coming in at ~700 dollars thanks to it requiring so much of the machine to be replaced.

I bet we just get a 12 dollar check in the mail though.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#34

Post by rwmj »

tooltalk wrote: post #14
Konryan wrote: post #6

This is Apple's modus operandi. The same thing happened with the early 2011 MBPros, which GPUs kept failing systematically, even after costly repairs. It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.

That also happened to my mid-2012 rMBPro, but, upon further research, I'd discovered that Apple had similar laptop GPU problems going back as far as 2007. There were also similar class action lawsuits to address the problem earlier. What pissed me off the most was the fact that they kept shipping MBs with similar flaws year after year and when MB users complained, their strategy was to look away and pretend that it w…

Going back to 2003 in fact: http://macintoshhowto.com/hardware/how-do-i-get-my-broken-g4... http://johnbakersblog.co.uk/design-fault-in-apples-ibook-g4/ I had one of these laptops and Apple charged me £75 to look at it, and failed to fix it. Later the Danish Consumer Complaints Board investigated and found that there was a systematic fault in the solder joints.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#35

Post by bobwaycott »

javamelon wrote: post #23
_Codemonkeyism wrote: post #18

Earlier quoted context omitted.

Totally agree, e.g. if Samsung hat problems with their batteries, nobody would give a hoot. Just because everyone is out to get Apple.

What about the Note batteries exploding? People seemed to care about that.

The parent was making a sarcastic counterpoint.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#36

Post by charlesism »

simonh wrote: post #15

I understand this is a problem and the phones shouldn't be susceptible to problems like this from normal use. Apple will probably just have to eat this one. The thing that annoys me a little is that if any other phone had a similar bending problem, nobody would give a hoot. In fact it looks like the HTC One had pretty much the same bend-ability[1]. That doesn't make what happened to these people's phones acceptable,…

   > The thing that annoys me a little is that if any other 
   > phone had a similar bending problem, nobody would 
   > give a hoot.
If you can't carry a mobile phone in your pocket without it bending, the phone is not fit for purpose.

Maybe nobody notices when other companies sell phones that are unfit and, later, lie to the public about it. On the other hand, nobody would defend them either.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#37

Post by gamblor956 »

pier25 wrote: post #19
Konryan wrote: post #6

This is Apple's modus operandi. The same thing happened with the early 2011 MBPros, which GPUs kept failing systematically, even after costly repairs. It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.

> but by then it was far too late My 2011 MBP had been collecting dust for a year when the repairs came and I had already bought a new MBP. Afterwards nobody wanted to buy the repaired 2011 MBP. I ended up gifting that machine to a junior dev on the team. In Mexico, Apple asked for about $1200 USD to replace the logic board on the 2011 MBP, and it made no sense to me to invest that kind of money on an old computer wi…

Or you could buy a business edition Windows laptop, with reliability that makes Apple laptops look like toys, and install whatever OS you want, and get the benefit of both worlds.

All you have to give up to get a reliable product is the shiny Apple logo on the back of your screen.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#38

Post by eridius »

_Codemonkeyism wrote: post #18
simonh wrote: post #15

I understand this is a problem and the phones shouldn't be susceptible to problems like this from normal use. Apple will probably just have to eat this one. The thing that annoys me a little is that if any other phone had a similar bending problem, nobody would give a hoot. In fact it looks like the HTC One had pretty much the same bend-ability[1]. That doesn't make what happened to these people's phones acceptable,…

Totally agree, e.g. if Samsung hat problems with their batteries, nobody would give a hoot. Just because everyone is out to get Apple.

Batteries exploding is a massively different circumstance than a largely-aesthetic¹ issue.

¹I never even heard of "touch disease" before this article, I didn't realize bendgate actually affected touch sensing in the slightest.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#39

Post by bm1362 »

stouset wrote: post #11
ianai wrote: post #3

Duh, its been the same way with all of their hardware manufacturing errors. The standard template is: Numerous social media posts about the same problem. Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”? Apple acknowledges the issue. Class action lawsuit filed. Leaks about Apple knowing about the issue months before any corrective action.

For all that people keep mentioning antennagate, I personally never noticed this being an issue while owning the iPhone 4, nor did any of the other people I knew with an iPhone 4. It just wasn't something that ever came up in practice. And (seemingly as always), the iPhone 4 managed to beat out every other device of its time in consumer satisfaction surveys. Does Apple make missteps? Sure. The new MacBook Pro keyboar…

I worked at Apple doing phone tech support during this time and it was a big issue. You could take the iPhone and hold it one way to drop the signal almost completely. For users, it was incredibly frustrating.

Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend

#40

Post by mavendependency »

stouset wrote: post #11
ianai wrote: post #3

Duh, its been the same way with all of their hardware manufacturing errors. The standard template is: Numerous social media posts about the same problem. Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”? Apple acknowledges the issue. Class action lawsuit filed. Leaks about Apple knowing about the issue months before any corrective action.

For all that people keep mentioning antennagate, I personally never noticed this being an issue while owning the iPhone 4, nor did any of the other people I knew with an iPhone 4. It just wasn't something that ever came up in practice. And (seemingly as always), the iPhone 4 managed to beat out every other device of its time in consumer satisfaction surveys. Does Apple make missteps? Sure. The new MacBook Pro keyboar…

I distinctly remember reading article that they fixed this on later production runs with some sort of coating. Wasn't the white iPhone 4 delayed for this?
Post reply on HN