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Cold calling for my startup and how I learned to embrace the challenge

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Re: Cold calling for my startup and how I learned to embrace the challenge

#31

Cold calls like will likely get forwarded to our internal extension that relays to "Lenny". The longest we've had someone on the line talking to the bot is currently at 8:37 on the leaderboard. :D

I don't understand this. Say you're not interested and move on. Being a dick to someone trying to earn a living says a lot about your character. And I promise, the sales rep doesn't care. Their job is dials and talk time. Your bot is helping them reach their daily quota.

Cold calling people you have no previous relationship with is a dick move. Lenny just helps some people return the favor.

419 scammers are "just trying to earn a living" too.

Re: Cold calling for my startup and how I learned to embrace the challenge

#32
post #23

Earlier quoted context omitted.

Are you an entrepreneur? Have you built a business? When things are done to extreme sure.. the slimy salesman or the spammy robo-calls are a nuisance. Take a list of the world's 400 billionaires and ask them who has NOT Cold-Called? My guess is its less than 10. Or to put it another may, most successful people Cold-called, their "heros" or experts in their field or successful people in town etc. So I disagree the way…

Yes, all cold calling is horrible and unethical. Whether or not it works is besides the point.

Horrible and unethical? Goodness.

Re: Cold calling for my startup and how I learned to embrace the challenge

#33
post #23

Earlier quoted context omitted.

Are you an entrepreneur? Have you built a business? When things are done to extreme sure.. the slimy salesman or the spammy robo-calls are a nuisance. Take a list of the world's 400 billionaires and ask them who has NOT Cold-Called? My guess is its less than 10. Or to put it another may, most successful people Cold-called, their "heros" or experts in their field or successful people in town etc. So I disagree the way…

Yes, all cold calling is horrible and unethical. Whether or not it works is besides the point.

This is an interesting perspective. I agree that some types of cold-calling are terrible, like if you sell credit cards and just randomly call anyone who might want a credit card. This is untargeted, and if everyone who sold general-purpose goods did it, we'd all be inundated.

In the B2B context, things seem a little different, especially for startups who have products that are not known. If you work in a particular field and someone calls you to tell you about their new product that is relevant to your company and your specific role, that seems much less terrible than the untargeted calling described above. And in some cases, you may actually be glad that you were called. I don't think it's fair to say that "all cold calling is horrible and unethical", since it can be done in very targeted ways. And small startups in particular (who are here on HN) often try to cold-call in as targeted a way as possible—because when you're spending CEO time on the phone, you're very sensitive to wasting anyone's time.

At the end of the day, it comes down to balancing the benefits to people who are glad you called and the detriment to people whose time you wasted. If you're not targeted, you're likely a net negative to society. If you're very targeted (as many small startups are), there's a much greater chance you're a net positive.

Re: Cold calling for my startup and how I learned to embrace the challenge

#34
post #31

Earlier quoted context omitted.

I don't understand this. Say you're not interested and move on. Being a dick to someone trying to earn a living says a lot about your character. And I promise, the sales rep doesn't care. Their job is dials and talk time. Your bot is helping them reach their daily quota.

Cold calling people you have no previous relationship with is a dick move. Lenny just helps some people return the favor. 419 scammers are "just trying to earn a living" too.

I call people I don't know all the time because I have something valuable to offer and want to share that with them. It's no different than any form of advertising....its just more direct. Put another way, if I could call you today and offer you a service or product that solved a big problem you have for a fair renumeration you would be thankful.

Re: Cold calling for my startup and how I learned to embrace the challenge

#35

Earlier quoted context omitted.

Eh... I'm not sure about "wildly effective." A few years ago I started a business and cold called for several hours each day for the first four months. I didn't make a single sale, and I'm told I have an excellent phone presence. What succeeded for me was SEO, direct mail, and email campaigns. I still had to do sales pitches, but I was working off warm leads from people that actually wanted to hear from me. I'm not s…

It wasn't wildly effective for you, over four months, for your product/service to the specific people you called at the price you offered. A valid data point for sure, but far from empirical.

No true cold caller.

Re: Cold calling for my startup and how I learned to embrace the challenge

#36

Earlier quoted context omitted.

State management and selling something you find to be beneficiary to client helps. I Haven't done it for ages but damn making a sale is a great feeling :) Kinda makes me want to google start ups looking for sales people based on commission. Would be fun to experiment stuff I've learned since those days.

I have a few friends that do this - fully staffed businesses for outsourced sales for startups. I do it myself on the side. We work only on commission and make a killing. So many startups are founded by people that want nothing to do with selling. They gladly pay the fees.

When I did my product I would have paid serious commission to someone who does the "dirty work" of selling and is actually good at it.

Re: Cold calling for my startup and how I learned to embrace the challenge

#37
post #9

Earlier quoted context omitted.

> Try to get them to tell you if they have student loans, a mortgage, a family...anything that indicates a greater immediate financial need. Uh... Might not want to do that actually.

I didn't say to ask. I said to try and get them to tell you. Big difference.

And people say they hate cold callers! Why could this be??

Re: Cold calling for my startup and how I learned to embrace the challenge

#38

If you cold-call me, I will spend the first few minutes feeding you false information. I will deliberately drag out the process, and at about 12min into the call, I will confess that I've been faking everything. At this point, I will attempt to tilt you so that you lose your temper and start cursing at me. On a really good day, you'll be so angry that your manager will have to come onto the call. I will feed them a f…

Lol. You do realize that you are wasting your time, not mine? My business succeeds BECAUSE of cold calls. So your drop in the ocean matters not.

How many cold calls can you make per day?

What if they're 52 minutes long?

Re: Cold calling for my startup and how I learned to embrace the challenge

#39
post #31

Earlier quoted context omitted.

Cold calling people you have no previous relationship with is a dick move. Lenny just helps some people return the favor. 419 scammers are "just trying to earn a living" too.

I call people I don't know all the time because I have something valuable to offer and want to share that with them. It's no different than any form of advertising....its just more direct. Put another way, if I could call you today and offer you a service or product that solved a big problem you have for a fair renumeration you would be thankful.

Other forms of advertising don't make my office phone ring while I'm in the middle of something, or make my home phone ring while I'm eating dinner to ambush me. Cold calling makes e-mail spammers look polite by comparison.

Also, despite the fact that I despise and block everything the internet ad industry throws at me, that industry arguably provides something in return for the trouble of putting up with their bullshit. Cold calling provides me with absolutely nothing beyond a rude interruption of my day at best.

I don't care what you're offering, because I subconsciously tag anything associated with cold calling as a scam and file it in the same mental folder as that "free cruise" I "won".

Re: Cold calling for my startup and how I learned to embrace the challenge

#40
post #14

One useful tip I got from a friend in sales: open the call with an offer to set up a call at a more convenient time. It seems strange to immediately ask for another call, but it is really helpful in showing that you're friendly/flexible, and you recognize that the person you're calling is busy. About 30% of the time, the person was happy to chat in the moment (they had chosen to answer a call from an unknown number,…

This is a great technique. 1. Ask if they have 30 seconds to chat. 2. If they say no, ask for another time that works better. People are polite, so many will not say no. Schedule this time immediately and have them confirm on the calendar right away. 3. If they say yes, immediately start asking them empathetic questions that demonstrate knowledge of their problems, followed by, "Does any of this resonate with you?"

Being honest, what I would do: schedule a time for the call back and make sure to not pick up the phone at that time.
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