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Why I don't use my real photo when messaging with customers on my website

kapwing.com

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Re: Why I don't use my real photo when messaging with customers on my website

#31

Post by laumars »

laci27 wrote: post #26

I wonder if this is a mainly US problem or an international one? While I could imagine some of the people I know would do this 'for harmless fun', it's only 1-2 idiots (out of all the people I talked to in my life), but those are jerks in real life too...

The article did state comments came from all parts of the globe (presumably they're doing some kind of GeoIP look up)?

I'd love to say it's just 1 or 2 idiots but stories like these are so common that Ive come to the conclusion that there is a very real gender bias at play. Which makes me both sad from the perspective of equality and disappointed as a representative of the male species. :(

Re: Why I don't use my real photo when messaging with customers on my website

#32

Post by tomlock »

javadocmd wrote: post #29
tomlock wrote: post #23

Earlier quoted context omitted.

But also, the percentage of the userbase responding poorly also responded almost an order of magnitude more when the person on the other end was a woman.

And I think we would all agree that the ideal amount of abuse heaped on your team is zero.

That's obviously true, but it doesn't detract from the point that women, in this case and many others, are unfairly targeted for abuse, particularly online.

Re: Why I don't use my real photo when messaging with customers on my website

#33

Post by waytogo »

I can't relate to her post. We use on purpose attractive female profiles for our support chat avatars (our product is a SaaS) and the cases where a user behaves like this are 0.5% and for us not a problem at all, we just ignore them.

FYI, we tested a while different pics, female, male, average looking, good looking and we just got the best conversion rates with the above mentioned.

Re: Why I don't use my real photo when messaging with customers on my website

#34

Post by dazc »

throwaway613834 wrote: post #24

Honest question: What's the logic behind being so utterly rude from the first moment to someone you find attractive? Is it supposed to attract them back somehow?

Just guessing based on behaviours I have witnessed amongst school friends and work colleagues.

If you're not an attractive person yourself there are women and girls who are out of your reach. This breeds resentment at an early age, and a weapon of choice, for some, is derogatory language.

Why, because what else can you do to hurt someone so easily without fear of repercussion?

The problem is not just confined to misogynists btw. If you're a man and have an attractive wife or girlfriend the insulting behaviour still goes on, but usually behind your back - these people are generally cowards after all.

Re: Why I don't use my real photo when messaging with customers on my website

#35

Post by javadocmd »

tomlock wrote: post #32
javadocmd wrote: post #29

Earlier quoted context omitted.

And I think we would all agree that the ideal amount of abuse heaped on your team is zero.

That's obviously true, but it doesn't detract from the point that women, in this case and many others, are unfairly targeted for abuse, particularly online.

Ms. Enthoven covered that point rather nicely, I thought.

Re: Why I don't use my real photo when messaging with customers on my website

#36

Post by n0tme »

I think that removing this chat box from the website completely will greatly improve it and solve this problem. Just have a page with a feedback form somewhere, so people who realy want to leave a feedback or a question could contact you. Stop annoying your users and random visitors!

Re: Why I don't use my real photo when messaging with customers on my website

#37

Post by tziki »

tomlock wrote: post #2

How many more instances of this happening do we need before people believe there's actually a problem in society surrounding sexism? Honestly I expect to see equivocation more than indictment in the comments section here.

Perhaps because according to studies men are actually more likely to experience online harrasment?

http://www.pewinternet.org/2017/07/11/online-harassment-2017...

Re: Why I don't use my real photo when messaging with customers on my website

#38

Post by randyrand »

tomlock wrote: post #2

How many more instances of this happening do we need before people believe there's actually a problem in society surrounding sexism? Honestly I expect to see equivocation more than indictment in the comments section here.

I don't think you could find many people that disagree that men and women are treated differently in many aspects of life.

I think people disagree on the severity of the problem and what more should be done about it, if anything.

Re: Why I don't use my real photo when messaging with customers on my website

#39

Post by laci27 »

waytogo wrote: post #33

I can't relate to her post. We use on purpose attractive female profiles for our support chat avatars (our product is a SaaS) and the cases where a user behaves like this are 0.5% and for us not a problem at all, we just ignore them. FYI, we tested a while different pics, female, male, average looking, good looking and we just got the best conversion rates with the above mentioned.

0.5% of users behaving like this is not a problem to you, cause you're a guy, and you don't care about sexual harassment cause you're not bombarded apparently all day. This is exactly how I felt before I read this post. But even 0.5% seem a very high number to me, cause in my opinion, you have to be mentally retarted to think that this is 'accepted' behaviour in any way, or that it will actually land you a date, a nude pic or a sexchat?!

Re: Why I don't use my real photo when messaging with customers on my website

#40

Post by codedokode »

dazc wrote: post #14

These chat messenger pop-ups can be quite annoying, the example on the site mentioned is typically 'in your face'. What's particularly frustrating with this one is that there is already a prominent speech bubble icon in the corner of the screen that suggests they have a chat feature - if I want it. It doesn't need to crack open after a second and slap me. I am not defending the obvious misogyny here but I think an ex…

They are absolutely inexcusable. Website developers should make simpler design rather than make everyone search for close button and consider every user an idiot.

Also it can make user feel uncomfortable, as if there is someone behind their back standing and looking what they are doing with the site.

This popup is also deceiving users. For example on the screenshot [1] we can see a human user thinking that a real person wrote a greeting to him and wasting time of his life replying to a bot.

[1] https://i.imgur.com/yEtgHbr.png?1

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