> Drivers calling me to ask to cancel the ride Tell them to cancel it if they want it cancelled!
There is an option for "the driver asked me to cancel" in the "why I'm cancelling" drop down (or something to that effect).
When are Lyft and Uber going to add a “refund” button within their app?
31–40 of 40 posts
Re: When are Lyft and Uber going to add a “refund” button within their app?
#32It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs. As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund. Believe it or not, most people will exploit systems t…
> Believe it or not, most people will exploit systems to the fullest extent.
But "the fullest extent" is the same in each case. Really, the issue is that there's a significant segment of the population that is willing to go to various degrees of effort to exploit a system.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#33This isn't just a $5 issue. My friend had a driver start a ride without her in the car, and then kept it going as they drove multiple hours to the tune of $650. The whole time we were trying to stop it but there was no option. Months of tweeting and emailing and calling later, they weren't budging. It wasn't until I started a Reddit thread asking why Lyft allows drivers to scam riders that they finally relented and r…
Months of tweeting? Next time just call your credit card issuer and have them do a chargeback.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#34Uber actually already does this on occasion. Request a refund from My Trips > Trip > I would like a refund. Depending on your reasoning, and the details of the trip, it may issue a refund automatically. For a cancellation fee, I’ve definitely gotten an automatically issued refund in the past. Disclosure: I work at Uber.
Does this require or allow confirmation from the driver? I would think that an easy two-person agreement would make this super fast... you should only need to involve a central party if the (would-be) driver and passenger don't agree on the refund. (I suppose this would only matter in cases where the driver was already identified and involved, but still).
Re: When are Lyft and Uber going to add a “refund” button within their app?
#35Earlier quoted context omitted.
Completely false. Steam's offered a 2-week refund window ever since their criminal no-refund policy [1] was called to a judge's attention in Australia and the end result is a very low refund rate - just 6% for Rust [2]. Google Play for years now have had a 2-hour window where you can reverse purchases too just by going back to the store page and pressing the cancel button. I think the vast majority of developers aren…
Steam and Google play are much different services and user bases. I'd also like to see comparative transaction amounts before you claim "completely false".
About half of Uber's users come directly from the Play Store: https://play.google.com/store/apps/details?id=com.ubercab
Do you have any examples of companies suffering unfairly from refunds because consumer protection laws have made them mandatory for a long list of reasons in many countries for decades already.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#36Earlier quoted context omitted.
Steam and Google play are much different services and user bases. I'd also like to see comparative transaction amounts before you claim "completely false".
About half of Uber's users come directly from the Play Store: https://play.google.com/store/apps/details?id=com.ubercab Do you have any examples of companies suffering unfairly from refunds because consumer protection laws have made them mandatory for a long list of reasons in many countries for decades already.
User downloads != transactions. A user can download the app once and conduct hundreds of transactions.
Refunds still exist, and are honestly easy to request. My point is that there is most likely a very strong product/business decision as to why there isn't a "get my money back now" button in the app.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#37This thread has 36 points and 26 comments in 40 minutes, but it's halfway down the second page somehow. Shouldn't this be on the front page? Is this being demoted by the mods for some reason? EDIT: The thread was flagged apparently. For what?
Because Hacker News isn't Uber or Lyft customer service. Nothing good could come of this post.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#38Good middle-ground: After matching with driver: Wait 4 minutes. if distance from driver >= initial distance from driver: Pop up modal asks if you would like a refund, to be matched with a different driver, or to wait.
This would require them admitting their estimates are baloney, which will never happen
Re: When are Lyft and Uber going to add a “refund” button within their app?
#39Hi Julien! I'm here to help! Send me a DM with your ride number, email address, credit card number, photo ID, and last three locations that you lived in. EDIT: I see this joke was flagged. For what reason exactly? I was making a reference to OP's twitter conversations linked in the main thread. Which mod is getting flag happy here?
When a post says [flagged] it was because users flagged it. Most jokes on Hacker News don't land.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#40Hi Julien! I'm here to help! Send me a DM with your ride number, email address, credit card number, photo ID, and last three locations that you lived in. EDIT: I see this joke was flagged. For what reason exactly? I was making a reference to OP's twitter conversations linked in the main thread. Which mod is getting flag happy here?
When a post says [flagged] it was because users flagged it. Most jokes on Hacker News don't land. https://news.ycombinator.com/newsguidelines.html
I stand corrected, thanks for the insight!