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Wells Fargo double charged everyone on their bill pays today

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Re: Wells Fargo double charged everyone on their bill pays today

#31
post #23
post #20

Earlier quoted context omitted.

Use a local credit union. None of the big national banks have demonstrated that they can be trusted.

For anyone worried about leaving a "big" bank, often credit unions will offer mobile deposit and free (reimbursed) ATM withdrawls. I'm actually happier using a bank with no local branches because there's no more thinking about driving to the "right" ATM. (mine reimburses up to $15/mo which is more than enough for me; these days even the sketchy taqueria ATMs only charge $1.25 or so where it used to be $3+)

[deleted]

Re: Wells Fargo double charged everyone on their bill pays today

#32

Earlier quoted context omitted.

Don't close the credit card, but move everything else away, and put one bill on the card (or just use it twice a year for gum)?

I don't think you even need to do that? I had a wells fargo cc open for over a decade with only 1 charge in the previous 8 years. I closed it last year because, fuck wells fargo.

Depends on the issuer. Chase cancelled a MasterCard I had with them for lack of use. I kept it for those rare occasions where Visa and Amex weren't accepted and paid off the bill right away. To Chase my account probably wasn't worth keeping.

Re: Wells Fargo double charged everyone on their bill pays today

#33

Earlier quoted context omitted.

I don't think you even need to do that? I had a wells fargo cc open for over a decade with only 1 charge in the previous 8 years. I closed it last year because, fuck wells fargo.

If there is no fee, keeping it open can help your credit score; a major factor for your credit is what percentage of your available credit you use, so having a credit card you don’t use simply adds to your total available credit.

Honest question: Shouldn't credit be measured solely on the basis of currently available money and monthly income? (+how responsible you were with previous credit repayments)

I don't comprehend how having a cc but not actually using it leads to being trusted more

Re: Wells Fargo double charged everyone on their bill pays today

#34
post #23
post #20

Earlier quoted context omitted.

Use a local credit union. None of the big national banks have demonstrated that they can be trusted.

For anyone worried about leaving a "big" bank, often credit unions will offer mobile deposit and free (reimbursed) ATM withdrawls. I'm actually happier using a bank with no local branches because there's no more thinking about driving to the "right" ATM. (mine reimburses up to $15/mo which is more than enough for me; these days even the sketchy taqueria ATMs only charge $1.25 or so where it used to be $3+)

WTF do you use ATM withdrawals for at a frequency where you care about $3 charges?

Re: Wells Fargo double charged everyone on their bill pays today

#35
post #14

Ugh, saw this and checked. Yep, my mortgage payment taken out twice, with a plethora of overdraft protection notices afterward as it keeps taking money out of my other accounts. Inertia, and the fact I don't want to lose a credit card acct I've had open forever, has kept me with WF. But those two are rapidly becoming nothing compared to all the BS from this bank.

Ah...overdraft protection. Useful if you would otherwise have bounced a check to a third party--but very annoying when the bad check is to your own bank!

My Bank of America checking account had overdraft protection that automatically would cover the overdraft from my Bank of America credit card.

I normally kept that checking account near zero, and would do a transfer from savings at the ATM to cover any checks I mailed that day. One day I didn't get around to doing that transfer and the check I had written that day bounced.

That check was to pay off my credit card bill, which I paid in full every month so as to not incur any interest charges.

Let's assume that I owed $200 on the credit card.

Result:

1. Check is not sufficient. The overdraft protection kicks in, and my credit card is charged $200 to pay off the $200 that was due on my credit card...so basically a no-op except...

2. I'm hit with an overdraft fee on the checking account, and a cash advance fee on the credit card.

The cash advance fee was quite a bit more than the interest would have been if I had simply skipped trying to pay the credit card bill that month.

The bank software really should be smart enough to recognize payments between accounts at that bank, and handle errors such as overdrafts more intelligently.

Re: Wells Fargo double charged everyone on their bill pays today

#36

Earlier quoted context omitted.

If there is no fee, keeping it open can help your credit score; a major factor for your credit is what percentage of your available credit you use, so having a credit card you don’t use simply adds to your total available credit.

Honest question: Shouldn't credit be measured solely on the basis of currently available money and monthly income? (+how responsible you were with previous credit repayments) I don't comprehend how having a cc but not actually using it leads to being trusted more

Not using available credit proves you aren't an addict. Addicts eventually can't keep up with their bills.

Re: Wells Fargo double charged everyone on their bill pays today

#37

I used to work in payments. This happens sometimes, it's a bug it's not something nefarious, and it's really disruptive. Many, many people will be put in a negative balance. Wells Fargo is probably one of those banks that don't order bill payments chronologically, but probably by amount, so things could get very very messy. There will be a lot of NSF charges that will need to be reversed, or Line of Credit charges fo…

I work in payments too. I don't know how this happens using an ACID DB. Everything is done within a transaction and extra checks are done to make sure that payments/debits happen ONCE and all once.

Probably two separate databases.

Re: Wells Fargo double charged everyone on their bill pays today

#38
post #9
post #5

They have gone through a massive investigation so doing something like this is strange. So, until proven otherwise it's safer to assume Hanlon's razor - Never attribute to malice that which is adequately explained by incompetence.

I was just thinking of switching all my accounts from Chase to Wells Fargo because Chase isn't located in my new town. This is a good reminder as to why I should choose a different bank. Thanks for posting.

I highly recommend schwab. Accounts earn interest, free everything, great customer service, all atm fees reimbursed, free cash advances against the debit card (for large withdrawals. The only thing that's challenging is depositing cash.

Re: Wells Fargo double charged everyone on their bill pays today

#39
I was double charged as well! Just got off the phone with customer service after a mini heart attack. They say this will be fixed by 8am...but why in the hell did it happen in the first place? I found this thread searching for any news on this "system glitch".

Re: Wells Fargo double charged everyone on their bill pays today

#40
post #38
post #9

Earlier quoted context omitted.

I was just thinking of switching all my accounts from Chase to Wells Fargo because Chase isn't located in my new town. This is a good reminder as to why I should choose a different bank. Thanks for posting.

I highly recommend schwab. Accounts earn interest, free everything, great customer service, all atm fees reimbursed, free cash advances against the debit card (for large withdrawals. The only thing that's challenging is depositing cash.

+1 for Schwab for the same reasons; I have never had better customer service experiences with any business. Their chat is available pretty much always (as in, I have had 10-second replies at midnight).
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