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Plain emails not only save time but work better (2016)

gkogan.co

31–40 of 122 posts

Re: Plain emails not only save time but work better (2016)

#31
> The plain email—which took no time to design or code—was opened by more recipients and had 3.3x more clicks than the designed email.

I think this result needs more investigation. We need to know why people open plain email more than those fancy designed ones, rather than just having those numbers.

Designed email, for a lot of companies, is a matter of style, a VI (Visual Identity) for the receiver to remember. It's a good tool to differentiate your services from others.

Also, a well-designed email could increase the efficiency of email reading as you may already familiar with some email and their layouts, so you can guess it's content even you didn't actually read any word in it (Those "What's new" email from Twitter and Facebook for example).

If everybody start to send plain email today, then there will be a whole lot more of reading for the receivers to do.

So for me, I don't reject designed emails, as long as most content in the mail is what I needed. Maybe it's a notification, verification or something like that.

I hate some company send emails which heavily polluted with contents that have nothing to do with me, and if that email was also designed, I hate it even more.

Re: Plain emails not only save time but work better (2016)

#33
post #15

Click rate of plain text email: 1% Click rate of html email: 0.3% That's very low and yet the result was, loudly claimed in bold, that the plain text one had 3.3x more clicks than the designed email!! Also, the opened rate is within the margin of error and therefore insignificant. I may not be a data analyst, yet I look at the analysis and think to myself, "eh?"

Users can't really tell that an email is styled or plain before opening it, so if the opened numbers were too different, I'd be concerned that something was up.

Re: Plain emails not only save time but work better (2016)

#34

Email marketing is such a thankless process, with really low conversion of any sorts and irritation the usual emotion associated with it. Having sent several cold campaigns and reported on (sorry) we just stopped it entirely. Unless you have a credible brand sending emails is like having a twitter handle.

Ive sent many campaigns and theyve mostly been received with open arms (including cold oned). The difference (IMO) is how much value you send on each email. If it's a standard pitch then forget about it. A good email campaign is more about making a connection than making a one stop sale. Think of it as a door to door salesperson selling pots and pans versus an insurance salesperson who just wants to get to know and protect you. Always put people first and they will respond positively.

Now, sending cold emails is old school. What works these days is to leverage one of two things:

1. A general feeling surrounding the market.

2. An influencer.

For #1, we can use the following example:

There is a lot of interest in machine learning. The market is feeling positive about it. People in the market want to learn ML. You happen to sell a course on learning ML. The focus would be on creating content around learning ML and offering additional value through a newsletter. You then reinforce your pitch on the newsletter.

For #2, it's a similar process. See below:

In this case, you'd hire / partner with someone known in a specific market. Let's use ML trainings again. Your job is to provide the influencer with an offer that is highly valuable to their audience. Then have the audience subscribe to your newsletter.

To put it into a concrete example: the influencer might do a daily live stream of them going through your ML course and provide buy it now links to the audience and a way to try out the materials themselves by joining your newsletter. That's it.

Email is still very alive and kicking.

Re: Plain emails not only save time but work better (2016)

#35
post #24

Earlier quoted context omitted.

I'd call 1% quite high.

Really? The last newsletter I sent out went to ~20k people and had a click rate of 18% - although I think that's out of people who opened it, which was 51%. I don't know much about this space, but 1% of people seems really, really low if it's people who have actually asked you to email them

(Author here) It varies. Well done on your 9% overall CTR--that's fantastic for a list of 20k. Not all companies are as fortunate to have an audience like that, so for them an increase from practically 0% to 1% is a big deal, even if there's still more room to improve.

I should update the post to include a few more recent examples from other companies, that had higher baseline metrics but still saw improvements from simplifying their emails.

Re: Plain emails not only save time but work better (2016)

#36

Earlier quoted context omitted.

The article references a 3x click rate improvement, which is pretty good. Although this is just one data point (and there's a bias at play: All the people who tried plain text emails and didn't see a conversion increase won't have bothered writing a blog post about it).

Hah. Save 15% or more with GEICO. And all other insurance companies have similar slogans. Why can’t you just keep switching between them until you pay nothing?! :)

Their phrase is “...could save you 15% or more,” which, incidentally, includes any potential savings between zero and one hundred percent.

Their catch phrase contains literally no information except a suggestion of 15%.

Re: Plain emails not only save time but work better (2016)

#37
post #31

> The plain email—which took no time to design or code—was opened by more recipients and had 3.3x more clicks than the designed email. I think this result needs more investigation. We need to know why people open plain email more than those fancy designed ones, rather than just having those numbers. Designed email, for a lot of companies, is a matter of style, a VI (Visual Identity) for the receiver to remember. It's…

> I think this result needs more investigation. We need to know why people open plain email more than those fancy designed ones, rather than just having those numbers.

I've seen plenty of people who make quite an effort not to receive/open anything that ain't plain text for simple security concerns. Similarly, many design emails end up being displayed butchered for users due to adblockers/email provider/client blocking outside resources and links.

Imho: If I want a website like experience I can visit the website, emails should be reserved for simple text communications, without adding needless design bloat, but that's just my personal preference.

Re: Plain emails not only save time but work better (2016)

#38
post #31

> The plain email—which took no time to design or code—was opened by more recipients and had 3.3x more clicks than the designed email. I think this result needs more investigation. We need to know why people open plain email more than those fancy designed ones, rather than just having those numbers. Designed email, for a lot of companies, is a matter of style, a VI (Visual Identity) for the receiver to remember. It's…

Agree completely. I wrote a follow-up post about the impact of writing shorter, more concise emails: https://www.gkogan.co/blog/increase-reply-rates/

Not surprisingly, those emails resulted in more responses than the long-winded ones.

Re: Plain emails not only save time but work better (2016)

#39
post #33
post #15

Click rate of plain text email: 1% Click rate of html email: 0.3% That's very low and yet the result was, loudly claimed in bold, that the plain text one had 3.3x more clicks than the designed email!! Also, the opened rate is within the margin of error and therefore insignificant. I may not be a data analyst, yet I look at the analysis and think to myself, "eh?"

Users can't really tell that an email is styled or plain before opening it, so if the opened numbers were too different, I'd be concerned that something was up.

Yes, it seems the open rate should be attributed to the subject line or the a/b split parameters more than the design...

And with the open rate that significantly affected, all other metrics would be skewed as well.

Re: Plain emails not only save time but work better (2016)

#40
I see in your case text was better performing than html, but I would not bet it's the same for everyone. It's just actually depends, and anyone with a simple A/B test will determine if text is better than email.

However the 5 reasons supporting text email are pretty wrong:

1) Poor rendering. Just use a good email editor, such beefree.io or others. Not a issue at all.

2) Mobile clients. Same as above

3) Email CSS. Same as above

4) Design effort. Yes, if you want a good result, you need a little effort. But if you rely just on text, you should put the same effort in choosing the best words. Consider than with a single Image you can communicate much more (and deeply) than with 20 lines of text.

5) Approval. Any communication department would require to approve email content, not only design.

Regarding the other reasons mentioned:

a) spam filters. Text doesn't change the inbox placement rate, the impact if any is below 0,001%, so totally irrelevant.

b) promotions tab. It actually depends on other variables, it's not a matter of text vs emails. If a transactional messages arrives in Promotions instead of Updates, you should fix the content (use a different IP/domain for transactional vs bulk), not the email format.

c) true, a template looks like something "bulk" or automated, while a simple text email may look like a personal direct email. Unless you want to cheat..

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