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WakeMate: The Home Stretch

blog.wakemate.com

31–40 of 59 posts

Re: WakeMate: The Home Stretch

#31

So, you're reasonably confident that you'll hit your deadline or come close to it, but your shipping schedule depends entirely on the actions of another company (Apple) who is known for being slow to approve things like this? How does that work?

Correct. If it's really true that 75% of the dev time has gone into the Apple chip (i.e., iPhone compatibility if I understand it correctly), they could've shipped... what, in March? Screw iPhone then for the first version.

Re: WakeMate: The Home Stretch

#32

Earlier quoted context omitted.

I believe they did ship a few dozen units out in Q1. I don't believe they lied in any of those quotes- at worst it looks like they'll miss their July 30 ship date by a week or so. That's not all that bad.

Being even a week late is not my idea of a "conservative estimate" or a "firm date". I realize we're not talking about a mission-critical product here. But when you choose to use language like that, live up to it.

If WakeMate is any good, it will end up being mission-critical for me. I've lost control of my sleep schedule and I can't move it backward because I just end up wasting a day due to tiredness and unable to keep it from slipping forward again.

Re: WakeMate: The Home Stretch

#33

Earlier quoted context omitted.

Emphasis mine: > But when you choose to use language like that, live up to it. You've probably never built a product before. It's not that Wakemate is "not living up to it", it's that they're thinking, "My God, this was supposed to be out two months ago. Okay, what's the worst case scenario? Four months? No way it can take more than four months. Okay, let's tell people four months and plan to get it out in two months…

Emphasis mine: > But when you choose to use language like that , live up to it. Nobody stood over them and forced them to make strongly-worded promises about firm shipping dates. They chose to use those words. They had missed multiple ship dates in the past ; they were certainly well aware of the gravity and customer backlash of making promises they couldn't keep. They were also certainly aware that this would take a…

Changing the design to accommodate a new flash chip is a pretty big spanner thrown into their works by an outside requirement.

Also, that authentication chip was probably a major headache.

Imho, they have some pretty good reasons for the delay. They don't have the manpower that a large company has to put onto sudden disasters like this.

Re: WakeMate: The Home Stretch

#34
Congratulations WakeMate on making it this far. I fully understand how very hard it is to create a hardware product, it takes much longer than you expect to get to the great quality level that hardware requires.

Re: WakeMate: The Home Stretch

#35

Earlier quoted context omitted.

Emphasis mine: > But when you choose to use language like that, live up to it. You've probably never built a product before. It's not that Wakemate is "not living up to it", it's that they're thinking, "My God, this was supposed to be out two months ago. Okay, what's the worst case scenario? Four months? No way it can take more than four months. Okay, let's tell people four months and plan to get it out in two months…

Emphasis mine: > But when you choose to use language like that , live up to it. Nobody stood over them and forced them to make strongly-worded promises about firm shipping dates. They chose to use those words. They had missed multiple ship dates in the past ; they were certainly well aware of the gravity and customer backlash of making promises they couldn't keep. They were also certainly aware that this would take a…

The lesson here is that you don't give definitive dates unless you are the one controlling those dates (for instance, waiting for a particular event to ship the product that is sitting in your warehouse).

WakeMate wasn't, so they shouldn't have worded things that strongly. Never underestimate the number of things that can go wrong.

Edit: Get the name right, idjit

Re: WakeMate: The Home Stretch

#36
post #31

So, you're reasonably confident that you'll hit your deadline or come close to it, but your shipping schedule depends entirely on the actions of another company (Apple) who is known for being slow to approve things like this? How does that work?

Correct. If it's really true that 75% of the dev time has gone into the Apple chip (i.e., iPhone compatibility if I understand it correctly), they could've shipped... what, in March? Screw iPhone then for the first version.

They asked pre-orders what phone they wanted to use the device with, so it's not out of the question that they knew that "screw iPhone" was out of the question.

Re: WakeMate: The Home Stretch

#38
When WakeMate is finally released, I'd be interested in reading a retrospective by the founders on what they learned, and on what checks/changes to their development approach they have made for version 2. As they are discovering, development with a physical, hardware component can be very different from pure internet startup development. Hopefully any other YC startups with a hardware component are taking note.

I'd still like to buy a WakeMate, once it's proven itself, but I'm rather glad I didn't pre-order.

Re: WakeMate: The Home Stretch

#39
post #32

Earlier quoted context omitted.

Being even a week late is not my idea of a "conservative estimate" or a "firm date". I realize we're not talking about a mission-critical product here. But when you choose to use language like that, live up to it.

If WakeMate is any good, it will end up being mission-critical for me. I've lost control of my sleep schedule and I can't move it backward because I just end up wasting a day due to tiredness and unable to keep it from slipping forward again.

How about moving it forward enough to make it wrap around?

Re: WakeMate: The Home Stretch

#40

Earlier quoted context omitted.

I believe they did ship a few dozen units out in Q1. I don't believe they lied in any of those quotes- at worst it looks like they'll miss their July 30 ship date by a week or so. That's not all that bad.

Being even a week late is not my idea of a "conservative estimate" or a "firm date". I realize we're not talking about a mission-critical product here. But when you choose to use language like that, live up to it.

I haven't ordered a wakemate. I'm not the target market but I'm always amazed at the level of vitriol that follows their posts here on HN.

There is no doubt that their overall communication strategy is a bit "rough".

I'm always surprised and bit disappointed at the beating people give these guys here. This is a community of tech entrepreneurs who know how unbelievably difficult it is to ship product and a run a start up. I'm not suggesting everyone should get a free pass. I'm all for pointed thoughtful criticism but the verbal beatings seem unwarranted.

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