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iPhone update leaves users furious due to battery drain issue

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Re: iPhone update leaves users furious due to battery drain issue

#31

Post by hocuspocus »

virtualritz wrote: post #17

This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem. https://www.facebook.com/maria.stepanova.1986/posts/10209132... P.S.: On that note: Apple support in Germany is severely lacking, compared to the US. I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went i…

On the other hand, Google's customer service is great in Europe (and the warranty lasts 2 years instead of 1 everywhere else).

I never understood how people are happy to pay premium prices and possibly an AppleCare when you still have to book appointments weeks in advance and go to a store in person.

Re: iPhone update leaves users furious due to battery drain issue

#32

Post by zbrox »

virtualritz wrote: post #17

This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem. https://www.facebook.com/maria.stepanova.1986/posts/10209132... P.S.: On that note: Apple support in Germany is severely lacking, compared to the US. I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went i…

I'm experiencing something really similar to what your friend has described. The moment the outside temperature is below 20ºC and my battery is around 30-40% chances are it will die immediately. This started months ago with the update to iOS 10. I tried some of the final public betas of iOS 10.

After several trips to a service point, eventually Apple told me that this is not a hardware issue but a software one and to expect an iOS update that will resolve the issue. No estimates as to when that would be. I asked if it's ok to try the public betas to see if the fix was in and an Apple support rep said it's fine. Unfortunately the latest public beta doesn't fix this. As of now I just assume that my battery indication is off by 40% and I treat my phone as if the battery is empty when I'm out and I see it drop below 50%.

Re: iPhone update leaves users furious due to battery drain issue

#33

Post by jeffwass »

cyberferret wrote: post #18

I'm experiencing this. Since upgrading to 10, my iPhone 6 has gone from being needing to be charged every 1.5 days to at least 3 times a day minimum. It also runs extremely hot a lot of the time, regardless of how many or what apps are running in the background. No difference if I completely power off and reboot the phone. Usually within a few minutes of restart, it starts running hot and the battery indicator will a…

I also had major battery issues after updating my 6+ a couple weeks ago, but somehow they've resolved now.

I'm not sure why or how things got better. At first I could see the battery power dropping in almost real time. Using safari for a few mins would bring me from 90% to 80%! (Eg - more than 1% drop per minute).

I then disallowed almost all apps permission to refresh in the background. But that didn't really help much.

I also noticed the phone seeming warmer than usual. But I wasn't sure if I was imagining that, being biased by the quickly-depleting battery.

Agreed that the battery usage tool isn't very helpful. I think it just shows which apps were used by % of time in foreground, not by multitasked allocation. Eg, this was dominated by Safari and mail for me.

I also let the phone completely discharge a couple times and recharge fully. Some people say this can help condition the battery, though I'm not sure how much truth to that for these batteries.

But after a few days things just went "back to normal", and I went back to getting a fully day's use of charge. I haven't changed my permissions back, so most apps remain without background execution priveledges. I haven't noticed any limitations to my productivity with this change.

FYI - I basically charge my phone daily, overnight when I go to sleep. I'm usually around 20-30% when I plug it in for the night.

Re: iPhone update leaves users furious due to battery drain issue

#34

Post by zbrox »

hocuspocus wrote: post #31
virtualritz wrote: post #17

This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem. https://www.facebook.com/maria.stepanova.1986/posts/10209132... P.S.: On that note: Apple support in Germany is severely lacking, compared to the US. I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went i…

On the other hand, Google's customer service is great in Europe (and the warranty lasts 2 years instead of 1 everywhere else). I never understood how people are happy to pay premium prices and possibly an AppleCare when you still have to book appointments weeks in advance and go to a store in person.

Warranty is 2 years minimum in all of EU. If anybody says otherwise (plenty of sales and customer support people will try to convince you it's 1 year) show them this: http://europa.eu/youreurope/citizens/consumers/shopping/guar...

To quote - "Under EU rules you always have the right to a minimum 2-year guarantee at no cost.

This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer's best interest."

This is also on Apple's customer support pages when you check if you're still in warranty. It says that local rules apply when you're out of Apple's limited 1 year warranty.

Re: iPhone update leaves users furious due to battery drain issue

#35

Post by hocuspocus »

zbrox wrote: post #34
hocuspocus wrote: post #31

Earlier quoted context omitted.

On the other hand, Google's customer service is great in Europe (and the warranty lasts 2 years instead of 1 everywhere else). I never understood how people are happy to pay premium prices and possibly an AppleCare when you still have to book appointments weeks in advance and go to a store in person.

Warranty is 2 years minimum in all of EU. If anybody says otherwise (plenty of sales and customer support people will try to convince you it's 1 year) show them this: http://europa.eu/youreurope/citizens/consumers/shopping/guar... To quote - "Under EU rules you always have the right to a minimum 2-year guarantee at no cost. This 2-year guarantee is your minimum right. National rules in your country may give you extra…

That is what I meant, poor phrasing, I edited.

Re: iPhone update leaves users furious due to battery drain issue

#36

Post by sambe »

amake wrote: post #5

I've experienced this too on my iPhone 6s Plus (sudden shutdown at ~20% battery, immediate recovery upon being plugged in), but now I'm confused; apparently there is a related hardware issue that Apple knows about and is offering replacements for: https://www.apple.com/support/iphone6s-unexpectedshutdown/

I've experienced power-down issues but only since 10.1. I no longer see a serial number list in the article (likely was between the dates mentioned).

The strange thing is that my partner has seen the same issue on an iPhone 5 since 10.1.

Re: iPhone update leaves users furious due to battery drain issue

#38

Post by qubex »

virtualritz wrote: post #17

This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem. https://www.facebook.com/maria.stepanova.1986/posts/10209132... P.S.: On that note: Apple support in Germany is severely lacking, compared to the US. I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went i…

I've recently had a rather bizarre experience: I dropped my iPhone 7+ (covered by AppleCare) and despite a case and screen protector the lower edge of the screen was somewhat scuffed by abrasion with a very rough concrete floor.

I contacted Apple Italy (I live here, bought it here) and was perfectly candid about what happened and the fact that I recognised it was my fault but wanted the screen replaced (at my cost) anyway. The waiting time was quite long.

So long in fact I mentally calculated it would make more sense to book an appointment with Apple in New York and had it fixed there whilst on a business trip.

So I went to the store in NY at the appointed time, very candidly explained what had happened and that it was my fault, fully expecting to be charged — and instead they fixed it for free in less than 20 minutes.

I was stunned.

Re: iPhone update leaves users furious due to battery drain issue

#39

Post by cyberferret »

jeffwass wrote: post #33
cyberferret wrote: post #18

I'm experiencing this. Since upgrading to 10, my iPhone 6 has gone from being needing to be charged every 1.5 days to at least 3 times a day minimum. It also runs extremely hot a lot of the time, regardless of how many or what apps are running in the background. No difference if I completely power off and reboot the phone. Usually within a few minutes of restart, it starts running hot and the battery indicator will a…

I also had major battery issues after updating my 6+ a couple weeks ago, but somehow they've resolved now. I'm not sure why or how things got better. At first I could see the battery power dropping in almost real time. Using safari for a few mins would bring me from 90% to 80%! (Eg - more than 1% drop per minute). I then disallowed almost all apps permission to refresh in the background. But that didn't really help m…

Glad to hear you got yours back to normal. When it first started happening after I upgraded, I read up on it, and a lot of reports said to expect degraded battery for the first few days at least while the email app caught up and reindexed all mailboxes and iCloud did a fresh backup of up of the existing data. I have about 6 email accounts on my iPhone each with gigabytes of data, so I happily put up with the heat and battery issues for a while.

But nearly two months later, the problem continues unabated. The heat is a real worry as it is too uncomfortable to have in my pocket anymore (the metal edges become almost too hot to touch), and I am wary of charging it when I am not nearby to monitor for any problems (oddly - it doesn't seem to heat up so much when charging, but I want to be 100% sure).

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