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Google Cloud outage brings down Layer

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Re: Google Cloud outage brings down Layer

#31

Post by j_s »

theprotocol wrote: post #25
homero wrote: post #21

Earlier quoted context omitted.

I automatically skip any product where I have to speak to a human at any time

Is it me, or are a lot of web-based service providers very chatty lately? I won't name and shame any particular ones, but I will say I've found myself regretting signing up for trials of certain services because of the almost sycophantic attention I'd receive from the oh-so-personable and friendly CEOs who make it a point to personally message all customers. I usually respond, initially, but then it quickly becomes p…

This happens because it works, though not necessarily so much for the HN crowd.

Re: Google Cloud outage brings down Layer

#33

Post by theprotocol »

j_s wrote: post #31
theprotocol wrote: post #25

Earlier quoted context omitted.

Is it me, or are a lot of web-based service providers very chatty lately? I won't name and shame any particular ones, but I will say I've found myself regretting signing up for trials of certain services because of the almost sycophantic attention I'd receive from the oh-so-personable and friendly CEOs who make it a point to personally message all customers. I usually respond, initially, but then it quickly becomes p…

This happens because it works, though not necessarily so much for the HN crowd.

I'd wager the initial greeting works, but I question whether the person's lack of self awareness (when it's clear that the customer doesn't have time to do small-talk and has been evading you for 3 weeks straight) wouldn't be grating to most people who are trying to evaluate several products and get some work done.

Re: Google Cloud outage brings down Layer

#34

Post by ngrilly »

knorker wrote: post #27
ngrilly wrote: post #24

Earlier quoted context omitted.

You can't compare persistent disks failing in a whole zone, with a RAID array failing in a single machine. There is a reason why Amazon and Google takes EBS/Persistent Disk failures very seriously: there are not supposed to be unavailable during several hours, except if the whole datacenter is unable to operate (flood, fire, etc.), but it's not the case here. If your RAID fails, and you have a support contract which…

> That said, I agree they should have run in multiple zones, as recommended by Google If you don't follow your vendor's recommendations for how to use their product, how can you blame them when that exact recommendation would have saved you? > Google Compute Engine Persistent Disk are not supposed to fail in such a way, and I'm quite sure Google will do whatever they can to avoid this in the future Sure. And the powe…

> > instead of saying "don't point finger at us, it's supposed to happen".

> It's not, and they shouldn't. Also unless you know something I don't, they didn't.

Sorry, my comment was confusing. Google of course never said or wrote such a thing.

> Google did not violate the SLA during this, apparently.

I agree.

Re: Google Cloud outage brings down Layer

#35

Post by eitally »

mbesto wrote: post #4

> As we are now several hours into this outage and do not have satisfactory timeline for resolution, we have begun the process of migrating our hosts into another deployment zone within GCE. We will have a baseline set of services migrated within the hour and evaluate our ability to operate in a split deployment. Should we need to pursue a complete migration of hosts across zones then we would expect another 4-5 hour…

Agreed, and to reply in the context of a critical comment someone further up noted (about never wanting to deal with any SaaS provider that required talking to a human) ... these are the kinds of reasons -- asking for architecture details or regulatory/security audits -- you NEED to be able to talk to humans, especially if you're operating in a regulated industry yourself or you're trying to sign an enterprise agreement with far-reaching consequences.

Re: Google Cloud outage brings down Layer

#36

Post by j_s »

theprotocol wrote: post #33
j_s wrote: post #31

Earlier quoted context omitted.

This happens because it works, though not necessarily so much for the HN crowd.

I'd wager the initial greeting works, but I question whether the person's lack of self awareness (when it's clear that the customer doesn't have time to do small-talk and has been evading you for 3 weeks straight) wouldn't be grating to most people who are trying to evaluate several products and get some work done.

https://news.ycombinator.com/item?id=3456459

Re: Google Cloud outage brings down Layer

#37

Post by theprotocol »

j_s wrote: post #36
theprotocol wrote: post #33

Earlier quoted context omitted.

I'd wager the initial greeting works, but I question whether the person's lack of self awareness (when it's clear that the customer doesn't have time to do small-talk and has been evading you for 3 weeks straight) wouldn't be grating to most people who are trying to evaluate several products and get some work done.

https://news.ycombinator.com/item?id=3456459

Interesting, thanks for the link. :)

Re: Google Cloud outage brings down Layer

#38

Post by laumars »

theprotocol wrote: post #25
homero wrote: post #21

Earlier quoted context omitted.

I automatically skip any product where I have to speak to a human at any time

Is it me, or are a lot of web-based service providers very chatty lately? I won't name and shame any particular ones, but I will say I've found myself regretting signing up for trials of certain services because of the almost sycophantic attention I'd receive from the oh-so-personable and friendly CEOs who make it a point to personally message all customers. I usually respond, initially, but then it quickly becomes p…

I've started reporting the worst offenders as spam. One service was e-mailing me once a week. After the 3rd e-mail I vowed never to use their product out of principle. After the 5th I'd had enough of the harassment.

Re: Google Cloud outage brings down Layer

#39

Post by theprotocol »

laumars wrote: post #38
theprotocol wrote: post #25

Earlier quoted context omitted.

Is it me, or are a lot of web-based service providers very chatty lately? I won't name and shame any particular ones, but I will say I've found myself regretting signing up for trials of certain services because of the almost sycophantic attention I'd receive from the oh-so-personable and friendly CEOs who make it a point to personally message all customers. I usually respond, initially, but then it quickly becomes p…

I've started reporting the worst offenders as spam. One service was e-mailing me once a week. After the 3rd e-mail I vowed never to use their product out of principle. After the 5th I'd had enough of the harassment.

The one I have in mind sent 4 emails in the same week, with a linear increase in bewilderment that I wasn't answering promptly beyond the first two (where I made it clear that I wanted to take my time).

Re: Google Cloud outage brings down Layer

#40

Post by bogomipz »

johnm1019 wrote: post #16

I am so turned off when I click a "Pricing" link and get a contact form. Even more so when I read that, "our pricing team" [will get back to you]. So, you have an entire team of people who will try and maximize how much I pay? Sounds like a great experience doing business with you. /heavysarcasm

Agreed, that's where I close the browser tab. I also wouldn't shop at a store where merchandise wasn't priced.
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