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“Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

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Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#31

Post by eeeeeeeeeeeee »

Klathmon wrote: post #24
gthtjtkt wrote: post #11

They deserved the backlash for implementing it, and I hope the Rift continues to suffer now that people know Facebook's true intentions. Not to mention how poorly they treated early supporters after the buyout, e.g. stocking Rifts on retail shelves before they'd fulfilled orders for all backers, then telling backers who complained to get a refund and go buy one from a store... They're only doing the "right" thing bec…

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

Companies shouldn't be able to get away with things until a critical mass of complaints begins to affect their reputation and revenue. Because they will continue to make poor decisions for the consumer until they get slapped hard enough publicly to stop it.

Brand loyalty means something for a reason. Oculus squandered a lot of community trust here and that doesn't instantly return by reversing the poor decision. They knew what they were doing and they did it anyway and didn't stop until public pressure became too much to ignore.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#32

Post by tdb7893 »

Klathmon wrote: post #24
gthtjtkt wrote: post #11

They deserved the backlash for implementing it, and I hope the Rift continues to suffer now that people know Facebook's true intentions. Not to mention how poorly they treated early supporters after the buyout, e.g. stocking Rifts on retail shelves before they'd fulfilled orders for all backers, then telling backers who complained to get a refund and go buy one from a store... They're only doing the "right" thing bec…

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

Firstly companies that have done this before will do this again. Also companies respond to incentives so it’s important to heavily disincentivize things that you really do not like. This level of douchebaggery I think merits needs some consequences

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#33

Post by Zikes »

Klathmon wrote: post #24
gthtjtkt wrote: post #11

They deserved the backlash for implementing it, and I hope the Rift continues to suffer now that people know Facebook's true intentions. Not to mention how poorly they treated early supporters after the buyout, e.g. stocking Rifts on retail shelves before they'd fulfilled orders for all backers, then telling backers who complained to get a refund and go buy one from a store... They're only doing the "right" thing bec…

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

They destroyed their customer's trust.

This isn't "punishment", it's the free market in action.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#34

Post by sgarman »

burke wrote: post #25
Klathmon wrote: post #24

Earlier quoted context omitted.

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

> Continuing to "punish" them for something they fixed only sends the message that the fix was pointless It also sends a message to other companies that things like this aren't forgiven easily, whether or not that's the immediate intent.

I think a "hey we messed up" would go a long way.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#35

Post by tetrep »

Klathmon wrote: post #24
gthtjtkt wrote: post #11

They deserved the backlash for implementing it, and I hope the Rift continues to suffer now that people know Facebook's true intentions. Not to mention how poorly they treated early supporters after the buyout, e.g. stocking Rifts on retail shelves before they'd fulfilled orders for all backers, then telling backers who complained to get a refund and go buy one from a store... They're only doing the "right" thing bec…

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

I think for this it is twofold:

1. They're only doing this because of the community reaction/outrage. I want to be able to trust a company to at least appear to have my interests in mind, I don't want to have to be ever vigilant, ready to "freak out" whenever they do something bad in order for them to respond and actually fix it. They're showing that they only care that we noticed them doing shitty things, not that they're actually concerned about doing shitty things.

2. They are not in anyway apologetic for what they've done. They don't see their previous actions as a bad thing, they just see them as undesirable given community reaction. A key component to conflict resolution is not perpetrating in the future, which generally requires at least an acknowledgement of past problems, how can I trust an entity that has solved a problem that it does not even recognize it as a problem in the first place?

Both of these issues make me extremely distrustful towards the company as they both indicate a high likelihood of screwing customers over in the future.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#36

Post by gthtjtkt »

Klathmon wrote: post #24
gthtjtkt wrote: post #11

They deserved the backlash for implementing it, and I hope the Rift continues to suffer now that people know Facebook's true intentions. Not to mention how poorly they treated early supporters after the buyout, e.g. stocking Rifts on retail shelves before they'd fulfilled orders for all backers, then telling backers who complained to get a refund and go buy one from a store... They're only doing the "right" thing bec…

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

Why would you trust a company when you know they only care about you to the extent that it affects their bottom line?

Especially a company like Facebook. Have we forgotten the Free Basics debacle already?

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#37

Post by [deleted] »

misiti3780 wrote: post #19
asddubs wrote: post #13

Earlier quoted context omitted.

to expand on this a little bit; There were two functions, one that checked whether the occulus headset was connected, and one DRM function. Occulus consolidated those functions into one, in what many assumed to be a move to be able to justify taking down projects like these under the guise of "they break our DRM", which did end up being a talking point against the projects later on. Apparently they reversed this chan…

forgive me for my ignorance here but what is a DRM function ?

[deleted]

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#38

Post by SteveNuts »

dawnerd wrote: post #27
burke wrote: post #25

Earlier quoted context omitted.

> Continuing to "punish" them for something they fixed only sends the message that the fix was pointless It also sends a message to other companies that things like this aren't forgiven easily, whether or not that's the immediate intent.

As a consumer it's a trust issue. How can I trust that they wont try to sneak this in some time in the future?

> How can I trust that they wont try to sneak this in some time in the future?

They will. They'll just have to do it more slowly than they thought.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#39

Post by egeozcan »

Klathmon wrote: post #24
gthtjtkt wrote: post #11

They deserved the backlash for implementing it, and I hope the Rift continues to suffer now that people know Facebook's true intentions. Not to mention how poorly they treated early supporters after the buyout, e.g. stocking Rifts on retail shelves before they'd fulfilled orders for all backers, then telling backers who complained to get a refund and go buy one from a store... They're only doing the "right" thing bec…

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

What do you think about these cases I made up:

"I am sorry officer, I realized that you were coming after me to detain me for stealing. There's no need! I'll just put these back."

"I've been bullying all other kids since years. I've realized that's why nobody wants me as their friend. I will cease the bullying immediately and I'm sure they'll invite me to the big party tomorrow."

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#40

Post by rconti »

throwaway7767 wrote: post #6

I had to google this to have any idea what it was about. The linked release notes don't explain any of the background, the entirety of the content relevant to the headline is this: "I've only just tested this and I'm still in disbelief, but it looks like Oculus removed the headset check from the DRM in Oculus Runtime 1.5. As such I've reverted the DRM patch and removed all binaries from previous releases that contain…

Thank you for the context. Headlines like this are maddening; even more so when they lead somewhere with zero additional background.
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