Earlier quoted context omitted.
> Ironically, one can also speak of UX-isation of design. I would define it as misguided thinking that the designer knows my problems better than myself. It's not that the UX guy knows it better than yourself, but he strives to be able understand it and then to state it more clearly, in an actionable manner. I don't know the call-center operator problems better than he does, but I was able to identify the pain-points…
Ok, I think we all agree that UX design when done properly leads to a better product ;) Maybe the problem is that the field as a whole became more mainstream in the recent years and thus more susceptible to Sturgeon's law. Hence the negative experiences that I am talking about.
At least, I've spoken to a few people who feel like that. And I've worked with quite a number of UX people who didn't really seem to have any skills I could easily discern as being useful (but definitely could produce reams of wireframes that made absolutely no sense whatsoever - I remember one hapless UXer who made 10 pages of wireframes describing how he wanted a file upload dialog to work before a developer gently informed him that said dialog was entirely governed by the OS and we would have no control over it).