31–40 of 40 posts
Earlier quoted context omitted.
I would have gone to such lengths as well - beats being berated by taxi drivers for taking short trips.
In SF, Uber drivers are virtually indistinguishable from taxi drivers.
Earlier quoted context omitted.
I would have gone to such lengths as well - beats being berated by taxi drivers for taking short trips.
In SF, Uber drivers are virtually indistinguishable from taxi drivers.
Earlier quoted context omitted.
In SF, Uber drivers are virtually indistinguishable from taxi drivers.
That doesn't make any sense. Uber drivers know where you want to go before they even accept the fare, don't they?
Pro tip when dealing with this level of ineptitude is to cold email a few execs (guess their email from linkedin). Normally the problem will filter down to someone with the intelligence to calmly read through the thread and diagnose the issue. Frontline support at many customer facing SV companies are not correctly trained to escalate and technically troubleshoot. Developer support tends to be a lot better.
Earlier quoted context omitted.
I would have gone to such lengths as well - beats being berated by taxi drivers for taking short trips.
In SF, Uber drivers are virtually indistinguishable from taxi drivers.
In the sense that they never fucking come, taxis are nothing at all like Uber.
Earlier quoted context omitted.
In SF, Uber drivers are virtually indistinguishable from taxi drivers.
Except for being easy to hail, guaranteed to take card, and have easily accessible online receipts. So easily distinguishable.
Earlier quoted context omitted.
There's also more than just phone. Could use the full credit card #. They can also send the device a push notification with a security token and have the user reset password with it in lieu of an email based token.
Could use the full credit card #. I doubt they're storing that.
Pro tip when dealing with this level of ineptitude is to cold email a few execs (guess their email from linkedin). Normally the problem will filter down to someone with the intelligence to calmly read through the thread and diagnose the issue. Frontline support at many customer facing SV companies are not correctly trained to escalate and technically troubleshoot. Developer support tends to be a lot better.
If you really want a "pro tip" about Support, ask your Rep to inform their Manager. If things aren't going well you have every right to keep going up the chain of command. If that doesn't work, keep going. Somehow you'll reach the right Exec instead of just guessing.
My guess is that the OPs email address soft-bounced 3 times and was added to Uber's suppression list within their sendgrid account (they are a sendgrid customer). There's probably no way for Uber support to see what's happening in their sendgrid account and this was probably failing silently. Uber's app was attempting to send the password reset email, but your email was on the suppression list and delivery was stoppe…