Earlier quoted context omitted.
Degrade the service for everyone to possibly defend against a theoretical problem?
The problem isn't theoretical, just sufficiently unlikely for them to take no action at this point. Consider the scenario where my phone is stolen and the thief transfers money out of my bank account with Venmo (which has no passcode or similar auth). It's unlikely, but not theoretical.
Magic
291–300 of 558 posts
Re: Magic
#292I wish the Magic team the best!
Re: Magic
#293Wow, everyone! This is truly amazing. We released Magic under 48 hours ago as an experiment and a side project, and now the traffic and requests are streaming in faster than we can handle. Don't worry - we have a plan to handle it. For now we are closing down free registrations so that we can focus on delivering the product to the awesome people who have signed up so far and who are using the service. I've replaced t…
How could you create a solution like this in less than 2 days? Training operators (who where how many, paying a call center?), how are you managing customer data together with those operators etc. Sounds like a logistic nightmare to me, unless you and 10 friends are sitting day and night in your apartment..
Re: Magic
#294Re: Magic
#295Re: Magic
#296But will it scale?
To me, the obvious value of your business is in being able to train Operators up to the Magic corporate standard. If you can do this while growing the service, you've got a real winner - especially if you put up a web front end to make it possible to become a Magic operator anywhere in the world. I'd be quite happy to do this kind of service work from home - as long as I had the tools to support me, and I think ultimately thats where your real value is going to be - certainly growing the customer base is valuable, too. But being able to train/service Operators who can do the job properly is going to be the key to it all ..
Re: Magic
#297This is exactly what Siri should be. Apple has 800m credit cards on file (1) In one fell swoop Apple could own the local delivery market, shocking how perfect of a concept / execution this is. (1) http://www.businessinsider.com/credit-cards-on-file-apple-vs...
The very fact that Apple has 800M credit cards on file is the reason why they know better than offering a service like this. Even if 10% of their users started using their service to require "magic", there is no way in hell even a company like Apple could scale an operation like this that's bottlenecked by humans.
+1 for the zak game
Re: Magic
#298Earlier quoted context omitted.
So I used to use something like this with Amex's concierge service. Like getting a Wii on release day, or getting a gift somewhere. I stopped using them after this bad experience. I asked them to send about $100 of good chocolate as a gift, and they just sent a $10 bar, 10 times. Duh. Anyways, I felt a very good sensation looking over this. Probably because it's just such a PITA to do things like order pizza. Gotta t…
Probably because it's just such a PITA to do things like order pizza Is this sarcasm? I can't see how wrangling an order through an intermediary is easier than just ordering from the local pizzeria's website. Not to mention that it takes a non-trivial time to confirm - in exogen's example above, it was 69 minutes plus delivery time. Small questions about relatively trivial things really drag out that confirmation tim…
Often I'm just on my phone at night, no tablet/laptop. So say I want to get some food. I've got to go find the damn website. Remember a login maybe. Or deal with some JS-laden thing that doesn't render smoothly on my 6" Android. Sort all that shit out. Wonder if I have cash for a tip, cause I feel obligated most times.
Or calling. I gotta actually dial, talk to someone. Deal with all their questions if I want combos or the offer and I'll save $2 if I just say yeah, and what's my phone number and address again?
I realise I should get over this. That I'd do better in life (especially if I'm gonna sell my own software) if I got more comfortable just calling people and telling them what to do.
Meanwhile, I'm already imagining how awesome this is gonna be next time I'm in SF. I leave the office, start walking home. Text Magic and say "hey get me some X from Y". Get home and unpack my mind and someone comes and gives me food.
If it's an hour confirmation time, that's not as magic, but it's not a show-stopper. With less coordination than making the order myself, I can just pipeline things to work out.
Perhaps this reflects badly on me or is a commentary on society or laziness or I dunno. But I'm pretty fucking happy to imagine I can have someone else unlock the city for me if I'm not feeling up to it.
Here's how sick I am: I would order lunch via this every day, versus trying to get myself to go at the right time. Not too early because of the lines, but not too late because then they run out of good stuff or close. But I should probably get out a bit more so I won't use it every day just because of that. Otherwise I totally would. Hell, if they are streamlined enough, I'd even do it to order a cup of frozen yogurt (I'd probably pay $15-20 twice a week for delivery alone). I do prefer to get out and walk and take breaks, but sometimes it just doesn't work out, or it's too far, or whatever lameass excuse.
Re: Magic
#299I love the idea, and the execution, but just one nit -- you say "no hidden fees", but I think bundling the fee into the total price is the definition of a hidden fee . If your examples itemized the fee it would be a different story. Other comments here express a similar anxiety, e.g. how much [extra] am I actually paying for this? Also, I know you're busy, but FYI CA state law requires you have a Privacy Policy. I wo…
I take "hidden fees" to mean asterisks. That is, offering something for $10 and adding 7% for tax, a $1 service charge, 10¢ convenience fee, 5¢ concierge vetting fee... you get the picture.
Unless they're working out something with the provider where the third party will not expect a tip, which would be a miracle.
Edit: I stand corrected. Someone quotes the site as having:
> It's completely free to chat with Magic. When you order something, we'll let you know the total price so you can confim it before you are billed. There are no hidden fees, and tip is included.
Re: Magic
#300Hey everyone - this is insane. My friends and I created Magic a few days ago as a side project and it's completely blown up by accident since then. We're getting stormed with messages and orders. We thought we'd launch it ourselves later if it did well, and other people have been posting it on Product Hunt, Reddit, HN themselves... I'm here to answer any questions, although we've hardly slept!
I have a concern: How do you plan to handle security related dangerous items? For example, an user may ask you to deliver a package taken from one place to another place and you may arrange that but that package may contain dangerous/destructive/harmful materials which may be against law of the land where you operate. You can ask user to confirm contents but he/she may lie and faithfully you may try to deliver and in…