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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#291

Post by instagib »

cs702 wrote: post #143

Yup, hallucinations are still a big problem for LLMs. Nope, there's no reliable solution for them, as of yet. There's hope that hallucinations will be solved by someone, somehow, soon... but hope is not a strategy. There's also hype about non-stop progress in AI. Hype is more a strategy... but it can only work for so long. If no solution materializes soon, many early-adopter LLM projects/trials will be cancelled. Sig…

One workaround for using RAG, as mentioned in a podcast I listened to, involves employing a second LLM agent to assess the work of the first LLM. This agent evaluates the response or hallucination by requiring the first LLM to cite sources and subsequently locate those sources.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#292

Post by Snakes3727 »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

I do truely love how you guys even went so far to hide and lock the post from Reddit.

This person is not the only one to experiencing this bug. As this thread has pointed out.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#293

Post by timewizard »

furyofantares wrote: post #174
rustc wrote: post #12

Earlier quoted context omitted.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

It does say it's AI generated. This is the signature line: Sam Cursor AI Support Assistant cursor.com • hi@cursor.com • forum.cursor.com

A more honest tagline

"Caution: Any of this could be wrong."

Then again paying users might wonder "what exactly am I paying for then?"

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#294

Post by timewizard »

cachvico wrote: post #166
jgb1984 wrote: post #125

LLM anything makes me queasy. Why would any self respecting software developer use this tripe? Learn how to write good software. Become an expert in the trade. AI anything will only dig a hole for software to die in. Cheapens the product, butchers the process and absolutely decimates any hope for skill development for future junior developers. I'll just keep chugging along, with debian, python and vim, as I always ha…

I use it all the time, and it has accelerated my output massively. Now, I don't trust the output - I review everything, and it often goes wrong. You have to know how to use it. But I would never go back. Often it comes up with more elegant solutions than I would have. And when you're working with a new platform, or some unfamiliar library that it already knows, it's an absolute godsend. I'm also damn proud of my own…

> "and it has accelerated my output massively."

The folly of single ended metrics.

> but to avoid LLMs out of principal? That's just luddite.

Do you double check that the LLM hasn't magically recreated someone else's copyrighted code? That's just irresponsible in certain contexts.

> in case you feel it relevant.

Of course it's relevant. If a 19 year old with 1 year of driving experience tries to sell me a car using their personal anecdote as a metric I'd be suspicious. If their only salient point is that "it gets me to where I'm going faster!" I'd be doubly suspicious.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#295

Post by gitremote »

Pedro_Ribeiro wrote: post #182
williamcotton wrote: post #171

Earlier quoted context omitted.

That’s a pretty mean spirited way to approach this subject. I think the creators of Redis and Django are very capable and self-respecting software developers.

Is it just me or has there been a wave of delusional people on Hacker News completely neglecting new advancements in technology? The two most common technologies I see having this type of discourse are AI coding and containers. Either everyone here is a low level quantum database 5D graphics pipeline developer with a language from the future that AI hasn't yet learned, or some people are in denial.

The consequences of incorrect code can be severe outside of front-end web development. For front-end web development, if the code is wrong, you see from your browser that your local web app is broken and try to fix it, or ship it anyway if it's a minor UI bug. For critical backend systems, subtle bugs are often discovered in downstream systems by other teams, and can result in financial loss, legal risk, reputational damage, or even loss of life.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#296

Post by AyyEye »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

Why would anyone trust you?

The best case scenario is that you lied about having people answer support. LLMs pretending to be people (you named it Sam!) and not labeled as such is clearly intended to be deceptive. Then you tried to control the narrative on reddit. So forgive me if I hit that big red DOUBT button.

Even in your post you call it "AI-assisted responses" which is as weaselly as it gets. Was it a chatbot response or was a human involved?

But 'a chatbot messed up' doesn't explain how users got locked out in the first place. EDIT: I see your comment about the race condition now. Plausible but questionable.

So the other possible scenario is that you tried to hose your paying customers then when you saw the blowback blamed it on a bot.

'We missed the mark' is such a trope non-apology. Write a better one.

I had originally ended this post with "get real" but your company's entire goal is to replace the real with the simulated so I guess "you get what you had coming". Maybe let your chatbots write more crap code that your fake software engineers push to paying customers that then get ignored and/or lied to when they ask your chatbots for help. Or just lie to everyone when you see blowback. Whatever. Not my problem yet because I can write code well enough that I'm embarrassed for my entire industry whenever I see the output from tools like yours.

This whole "AI" psyop is morally bankrupt and the world would be better off without it.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#297

Post by saintfire »

GabrielHawk wrote: post #141
theturtletalks wrote: post #49

Cursor is trapped in a cat and mouse game against "hacks" where users create new accounts and get unlimited use. The repo was even trending on Github ( https://github.com/yeongpin/cursor-free-vip ). Sadly, Cursor will always be hampered by maintaining it's own VSCode fork. Others in this niche are expanding rapidly and I, myself, have started transitioning to using Roo and Cline.

> Cursor is trapped in a cat and mouse game against "hacks" where users create new accounts and get unlimited use Actually, you don't even have to make a new account. You can delete your account and make it again reusing the same email. I did this on accident once because I left the service and decided to come back, and was surprised to get a free tier again. I sent them an email letting them know that was a bug, but…

The AI support triage agent must have deemed it unworthy.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#298

Post by homefree »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

Thank for the details and replying here!

Don’t let the dickish replies get to you.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#300

Post by ph4evers »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

Keep going! I love Cursor. Don’t let the haters get to you
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