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Cloudflare took down our website

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Re: Cloudflare took down our website

#291

Post by latchkey »

tempaccount420 wrote: post #121
skrebbel wrote: post #105

Earlier quoted context omitted.

We had a similar experience. Stuff suddenly started breaking for 10% of our traffic, support dragged their feet for weeks wrt any sort of insight as to what was going on, and then the answer was “you’re over an undocumented limit, try the enterprise plan”. Fwiw this was some years ago and we moved most of our stuff away from them in response. I didn't get the feeling that this was malicious from their side, more like…

> undocumented limit this makes it sound like the limit is automatic or applies non-discriminately to customers, but my first instinct is that this was manually set by someone, maybe the sales reps again?

I've hit one of these undocumented limits before where stuff would randomly start to fail. Once I was able to get a sales rep to talk to me about it, the problem suddenly went away. I didn't even need to buy an enterprise plan, but would have had they asked me to do so.

Re: Cloudflare took down our website

#293

Post by latchkey »

chadsix wrote: post #21

This is a really important lesson here. Don't put your eggs in one basket, and if network delivery/etc. is core to your revenues and livelihood, don't trust a random third party host to look out for you. 10TB/80TB at 120k/yr, either way, Cloudflare is taking you for a ride. If you aren't self hosting, you're really doing it wrong.

> Don't put your eggs in one basket

Yet everyone in "ai ai ai ai" is buying up Nvidia/CUDA like there is no tomorrow and then pooping on AMD for even trying to do anything.

History loves to repeat itself.

Re: Cloudflare took down our website

#294

Post by thrdbndndn »

nolverostae wrote: post #250
pclmulqdq wrote: post #200

As far as I can tell, the issue with this is: OP runs a casino/gambling site. Gambling is a regulatory mess (I have spent far too long dealing with this as an RNG supplier), and so it's very hard to comply with every jurisdiction, and each one needs you to prove compliance to operate in that jurisdiction.* Gaming companies spend a lot on compliance and tracking, but since the internet is the internet, it's pretty har…

BYOIP is reasonable, though I doubt anyone actually does legislation blocks by IP. Since like half of companies on the internet use Cloudflare or other multi-tenant infrastructure everyone is aware that you can't block an IP address and hit one target. The only thing I've seen is DNS blocks (both DNS protocol directly and based on TLS SNI). FYI, we also fully block users from the US (due to regulations). My problem h…

While they absolutely shouldn't ban IP for reasons you said, some do that anyway.

The most (in)famous case is China's GFW which banes IPs all the time. Yes, other websites often get accidentally blocked, but they don't care. Moreover, you can't even communicate with them because there are no official legal regulations. This is something what any CDN or cloud providers have to deal all the time.

Re: Cloudflare took down our website

#296

Post by ffpip »

Vvector wrote: post #283
brigadier132 wrote: post #224

Earlier quoted context omitted.

My guess for why this would be flagged: its a gambling website so people are unsympathetic. Definitely an abuse of the flagging system.

I though flagged content showed a "[flagged]" in the title?

It's progressive. 1 user flagging it doesn't mark it [flagged] but probably contributes to the ranking

Re: Cloudflare took down our website

#297

Post by Jnr »

weird-eye-issue wrote: post #168
eknkc wrote: post #85

We had a site hosted on CF business plan with fairly large bandwidth usage (completely legal, had a lot of media). They approached us with an enterprise plan but we did not have the budget for it. Asked for a little time, they said fine and we moved much of the bandwidth usage to a couple of dedicated servers on OVH I think. Never heard from them after that.

Can I ask how much bandwidth we are talking? We are doing about 3TB

I have been moving 1TB/mo on a free account for personal stuff. So far so good.

Re: Cloudflare took down our website

#298

Post by dang »

Xeamek wrote: post #189

Can any1 explain how HN algo works that this post, which at time of writing has 355p, 180comments while being posted 1 hour ago, isn't even on first page (ranked 31)???

It set off the flamewar detector, got flagged by users, and got downweighted by a mod.

The 'customer support of last resort' genre is common and not usually a good fit for HN [1]. If people feel this story is unusually relevant and interesting, I'm not sure I agree—long experience has taught us that one-sided articles like this nearly always leave out critical information—but I also don't mind yielding in an occasional specific case, so I've rolled back the penalties on this thread.

The issue from our point of view is not about story X or company Y—it's a systemic one: the most popular genres of submission (especially the rage-inducing ones) get massively over-represented by default, so countervailing mechanisms are needed [2] if we're to have a space for the more intellectually curious stories that the site is meant for.

[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...

[2] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...

Re: Cloudflare took down our website

#299

Post by Twirrim »

ecjhdnc2025 wrote: post #253
luuurker wrote: post #182

Earlier quoted context omitted.

I remember them criticising Google for not being faster at removing cached files. I don't remember them blaming Google for their screw up. And let's be honest, if a big provider wants to offer cached versions of pages, they probably should have a way to purge those files in case there's a problem (eg: malware).

> I don't remember them blaming Google for their screw up. You're putting words into my mouth.

I'm not sure what you were expecting people to take away from your message, with the way that it is worded. It may not have been the intent, but the particular way you expressed your point heavily implies it.

Re: Cloudflare took down our website

#300

Post by jimbobthrowawy »

pclmulqdq wrote: post #200

As far as I can tell, the issue with this is: OP runs a casino/gambling site. Gambling is a regulatory mess (I have spent far too long dealing with this as an RNG supplier), and so it's very hard to comply with every jurisdiction, and each one needs you to prove compliance to operate in that jurisdiction.* Gaming companies spend a lot on compliance and tracking, but since the internet is the internet, it's pretty har…

>I have spent far too long dealing with this as an RNG supplier

Is there much of a market for that? I thought random.org had it all sewn up.

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