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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#291

Post by FireBeyond »

amelius wrote: post #97
SSLy wrote: post #72

Earlier quoted context omitted.

Nearest is 600 km away.

You can't call them?

Hah. You expect that calling a store - after you get through the phone tree that gets you to the actual store, that someone at the store is going to sit down and start providing you customer support? No, they're going to tell you to make a Genius appointment, or go to the web, or their support number. They're not going to take time off of the floor, and if they do transfer you to the Genius bar, you've got 3-5 minutes, if that, to get an answer, before they too, do the same thing.

The idea that a sales person in an Apple store is taking 20 minutes or more off the floor to provide some random caller tech support when they don't have any of the tooling around it, can't see your account, very little if any access to support databases, let alone account manipulation, is laughable. Apple does a lot of things. This isn't one of them.

Re: Apple users are being locked out of their Apple IDs with no explanation

#292

Post by sjackso »

someonehere wrote: post #241

I feel like these random behind the scenes issues happen a month or two before WWDC to give Apple the foundation they need to announce new services. I had read Apple is switching the name AppleID to be Apple Account or something similar at WWDC. Me thinks they are quietly pushing code that somehow is causing this for people. Maybe it’s an age of account issue or some other commonality. I signed up for an at me accoun…

As a datapoint, yesterday's lockout affected my Apple ID that is based on a ~25-year-old mac.com address.

Re: Apple users are being locked out of their Apple IDs with no explanation

#295

Post by zadokshi »

TeMPOraL wrote: post #204
yannis wrote: post #188

Earlier quoted context omitted.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

> My conclusion - have two physical phones + laptop all synced, plus hardcopy of important pswds etc. And then say, Meta decides to ask for login verification on your other device, and you lose that account because you always logged to it through a browswer in private mode, so no device actually has an active session. Happened to my wife the other day. IT "Security" is reaching new heights of being bullshit. You can'…

I can easily imagine an AI algorithm noticing a user has two phones, and deciding that is out of the ordinary and suspicious, and locking you out of both.

Re: Apple users are being locked out of their Apple IDs with no explanation

#296

Post by zadokshi »

GoblinSlayer wrote: post #282
figglestar wrote: post #275

Earlier quoted context omitted.

My experience with Meta is it is just a PII fishing expedition masquerading as a security check. I abandoned my facebook account when they asked for my driver's license scan, a few weeks later suddenly they didn't need it after all. My BIL recently wanted me to check sout omething he had setup on facebook and I found I could "login" by clicking one of the "what are people doing" spam emails they send. I've never used…

What would happen if you send them a realistic, but fake generated scan?

How many laws would that break?

Re: Apple users are being locked out of their Apple IDs with no explanation

#297

Post by beeboobaa3 »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

wtf? They destroyed your property and then started threatening you with legal notices?

Re: Apple users are being locked out of their Apple IDs with no explanation

#298

Post by beeboobaa3 »

initplus wrote: post #254
notemaker wrote: post #73

With risk of being spammy, this is probably the most relevant discussion I've seen so far on HN w.r.t my experience of being locked out from my Apple ID. I hope legislation will force Apple to step up and be more transparent / helpful. https://skogsbrus.xyz/dont-put-all-your-apples-in-one-basket...

Don’t want to sound like I’m victim blaming the author. But I can tell you exactly the issue with their account: registering with an email on a self hosted .xyz domain. Using sketchy tld’s is just asking for this kind of trouble. https://news.ycombinator.com/item?id=28554400

Nothing sketchy about self hosting your email. Sure, that is what the big tech cartel wants you to think so you're forced to let them handle your correspondence "for your own safety". Don't believe their lies.

Re: Apple users are being locked out of their Apple IDs with no explanation

#299

Post by shanemhansen »

fauigerzigerk wrote: post #265
gwerbret wrote: post #258

Earlier quoted context omitted.

> Why do you need more than a single phone plus a hardcopy of your Google recovery codes Because, as I can tell from a similar experience to GP's, they also won't save you if the authentication infrastructure decides you're not who you say you are.

If I lost my phone, I would still have access to three different recovery methods: - I have my recovery codes - I have access to my recovery email address - I have access to a TOTP token I would hope this is sufficient to persuade Google's authentication infrastructure to let me in.

As I learned in Google SRE: "hope is not a strategy"

Re: Apple users are being locked out of their Apple IDs with no explanation

#300

Post by beeboobaa3 »

prmoustache wrote: post #270
WA wrote: post #163

Earlier quoted context omitted.

People develop for other people and markets, not for Apple.

They are still working for Apple indirectly, especially if they sell through the app store.

That's a funny take. I guess Apple is going to pay my sick leave, then? Buy me the hardware I need to do my "work for them"? No? Weird, guess I'm not working for them at all in any way.
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