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Fly.io Postgres cluster down for 3 days, no word from them about it

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Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#291

Post by gtirloni »

stephenr wrote: post #244
throwaway220033 wrote: post #69

The worst thing about Fly is, when something goes wrong, it's not just one thing, there's bunch of things broken at the same time and their status page will show everything green. Their typical response is either silence or so casual ("oh this is what happens we deploy on friday"). The product looks amazing but it's just a nice package around the most unreliable hosting service I've ever used. You can't just keep bre…

> when something goes wrong, it's not just one thing, there's bunch of things broken at the same time and their status page will show everything green How dare they use AWS' patented approach to having a service outage.

Was that an attempt to discredit criticism of Fly's operational processes by pointing out that another company also has issues in how they handle outage notifications?

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#292

Post by KronisLV »

stevefan1999 wrote: post #156
YetAnotherNick wrote: post #150

Earlier quoted context omitted.

Does anyone know how Hetzner pricing is half of DO yet is profitable, while DO is loss making with 6% operating margin?

Simple, Hetzner mainly operates on Germany, the people are mostly Germans, and they automate the stuff to a point a small team could manage it well even if not remotely, so they have less cost on human resources.

> Simple, Hetzner mainly operates on Germany, the people are mostly Germans, and they automate the stuff to a point a small team could manage it well even if not remotely, so they have less cost on human resources.

I feel like there might be more to it, especially considering the situation with electricity prices in some places in EU recently.

I used (and still use) a Lithuanian platform called Time4VPS which was cheaper than Hetzner previously, yet had to increase their prices somewhat for that reason. Now only some of their plans are competitive with Hetzner, while Hetzner also provides some managed services as well.

Hetzner docs also went into some of the details regarding the pricing: https://docs.hetzner.com/robot/general/pricing/hetzner-prici...

And yet, I can't help but to wonder why they don't give in to the desire to maximize profit margins, like happened to say Scaleway (good platform, but as expensive as DigitalOcean).

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#293

Post by hankchinaski »

I moved from DigitalOcean app platform to fly.io for my web app. It's overall much cheaper but much more difficult to deploy somehow, deployments take a while. I wanted to migrate my psql instance as well but I had the feeling it wasn't as stable as digital ocean.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#295

Post by stephenr »

gtirloni wrote: post #291
stephenr wrote: post #244

Earlier quoted context omitted.

> when something goes wrong, it's not just one thing, there's bunch of things broken at the same time and their status page will show everything green How dare they use AWS' patented approach to having a service outage.

Was that an attempt to discredit criticism of Fly's operational processes by pointing out that another company also has issues in how they handle outage notifications?

[flagged]

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#296

Post by oefrha »

spiderice wrote: post #14

There is now a response to the support thread from Fly[1]: > Hi Folks, > Just wanted to provide some more details on what happened here, both with the thread and the host issue. > The radio silence in this thread wasn’t intentional, and I’m sorry if it seemed that way. While we check the forum regularly, sometimes topics get missed. Unfortunately this thread one slipped by us until today, when someone saw it and flag…

I was confused why support for platform failure relies on a forum where employees may or may not check. After checking docs[1], apparently you have to be on a paid plan (at least $29/mo) to access email support, so you may not have it even you’re paying for resources.

I won’t be using it for side projects where I’m okay with paying $5-10/mo but don’t want to have three day outages.

[1] https://fly.io/docs/about/support/

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#297

Post by renderjake »

anacrolix wrote: post #261
brundolf wrote: post #108

Earlier quoted context omitted.

Render has been my drop-in successor to Heroku. No complaints except their weird team pricing, which doesn't matter for solo projects

Render didn't support Docker images last I checked, and the worst part of Heroku and cloning it was not actually having a locally reproducible build image. I want to deploy what I've built locally, not hand my source over to some magical pipeline.

We recently added support for deploying images from container registries. Currently in early access.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#299

Post by gtirloni »

pritambarhate wrote: post #160

Here the even bigger red flag is that Fly doesn't have a (automated?) way to quickly move workload from a faulty server to a good server. Especially when containers (and orchestrators) have abstracted away the concept of data volumes which can be attached and detached. (Yes, it needs a lot of serious technical investment to provide this and I think it's one of the reasons storage is expensive on the big 3 clouds.) If…

>I think Fly needs to choose between what it wants to become

They have already pivoted once, no? At their current size (>100M in funding), I seriously doubt they can do it again.

I think they are scrambling hard, putting one fire out just to start another one later. That doesn't give me confidence in their technical roadmap and multiple people have Fly.io in their "check later" list for what now? 2 years?

It's really hard to recover your reputation when people perceive you as unreliable. Especially in the IT space.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#300

Post by throwaway290 »

yard2010 wrote: post #284
throwaway290 wrote: post #256

Earlier quoted context omitted.

You can/should get fired for picking any plan without proper support guarantees for something serious, regardless of provider.

People here said they have specifically paid for a higher support tier and got no responses.

If you are on paid plan and generally followed proper procedures on picking suppliers then you have no reason to be worried about getting fired.
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