Earlier quoted context omitted.
They need to let their phone check in work with OTAs. I just stayed at a Hilton and couldn’t use my phone as a key because I booked through hotels.com and the front desk refused to add my hhonors info to set it up. I know you can call in but not something I want to deal with after traveling all day.
The one rule I learned while traveling over the years for work is to only ever book with the hotel directly. You open yourself up to much more annoying problems when dealing with third party booking regarding any sort of problem resolution with the reservation.
Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
291–300 of 521 posts
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#292Earlier quoted context omitted.
Yes ! As you mentioned, that's basically competition in both ways, for once : expecting more affordable hotel rooms and wage increase at the same time Macroeconomicaly, that's basically automating casual and repetitive tasks to focus on value, with more skilled and demanding workers. I'm glad that automation is becoming more effective for these jobs ! I mean, robot vacuum cleaners have been a thing for over a decade.…
> When visiting countries with a lower GDP in other parts of the planet, I was shocked by the madness of this cheap workforce : they cost nothing, so a lot of workers were working in pretty unproductive jobs. Funnily enough I had the same thought when I arrived at JFK; compared to EU airports there seemed to be so many people just pointing you in a direction or yelling at you to get in a queue. It struck me that bett…
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#293Earlier quoted context omitted.
Yes ! As you mentioned, that's basically competition in both ways, for once : expecting more affordable hotel rooms and wage increase at the same time Macroeconomicaly, that's basically automating casual and repetitive tasks to focus on value, with more skilled and demanding workers. I'm glad that automation is becoming more effective for these jobs ! I mean, robot vacuum cleaners have been a thing for over a decade.…
> When visiting countries with a lower GDP in other parts of the planet, I was shocked by the madness of this cheap workforce : they cost nothing, so a lot of workers were working in pretty unproductive jobs. Funnily enough I had the same thought when I arrived at JFK; compared to EU airports there seemed to be so many people just pointing you in a direction or yelling at you to get in a queue. It struck me that bett…
If you see excessive workers in any government run agency, whether it's Willie Brown appointing 100 "mayoral advisors" in San Francisco, or 30 people standing around pointing towards an exit sign at a train station, then you are watching patronage networks in action. It's not like the station can't afford signage, or that those running the station are too stupid to allocate labor efficiently. We should not look down on these countries and their capabilities, they are just stuck in a different equilibrium.
Poor nations, if they could avoid it, would always choose to spend less money per government service delivered, as it would allow them to deliver more service. It's not true that labor is cheap in poor nations. It's cheap for a rich nation, but not for the poor nation. But they are often governed in such a way that in order to obtain and keep power, you have adopt a clientist governance model, which is so common throughout the world, and this is a big reason why the nation in question is poor in the first place.
Then you can ask "Why are nations governed on clientist principles?" And the answer is often related to the nation not having any other "glue" holding people together or incentivizing them to respect rule of law. To support a leader, they want some money in their pocket given to them by that leader. If he says no, another leader will arise that will offer to put that money in your pocket, and then that will be the one you support. The easiest way to give someone money is to give them a job where they get paid for doing very little. This continues in the private sector -- you are opening a tourist hotel and need good relations with a local notable. Well, he will expect that you hire many of his relatives or supporters. Then those supporters have a reason to support that leader -- because again he puts money in their pocket. The result is a different view of labor -- where jobs are given to people based on who they know and which patron is looking out for them. Such a system provides great stability -- Rome was built on these types of patronage networks. They may even be the oldest form of labor organization around -- the idea that random people should be hired based solely on whether they were needed or had qualifications -- that's a relative new, and in some sense dehumanizing way of looking at labor. In a clientist model, a jobs are assigned based on relationships.
To counter this requires a strong cultural opposition to seeking this type of self-interest, and very few nations or regions have this. Even the U.S. was plagued by clientism after the large migration waves at the end of the 19th Century, as many cities became run by various machines that catered primarily to those ethnic groups that followed clientism in their native lands. It was what they expected from a leader in the old country, and so it was carried over here. Those old machines turned out to be incredibly hard to dismantle, requiring almost a century long struggle, and in many cities like San Francisco or Philadelphia, these machines are still in operation. So this is not at all related to the GDP, except for the fact that clientist nations tend to have lower GDP, on average, than the more rule of law nations.
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#294Earlier quoted context omitted.
Every single hotel or motel should be doing full clean between guest visits, otherwise it should not even be allowed to operate. But if a hotel starts letting people stay weeks without checking their room, they will inevitably end up with hoarders and people that keep food lying around and then comes cockroaches and rats and odors, etc.
> But if a hotel starts letting people stay weeks without checking their room, ... Yet I think people regularly stay for weeks with Airbnb/Vrbo without any host inspection or cleaning. I agree with your conclusion (filthy guests who stay weeks invite pest problems) ... so if the big bad old hotel industry needs to market their advantages, maybe there's an Institutuionally Clean angle.
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#295Earlier quoted context omitted.
I usually book through Concur (corporate booking site) and have never had any trouble. Hotels.com might not be a supported OTA however, since they are a consolidator. You can't even get HHonors points with hotels.com. https://www.flyertalk.com/forum/hilton-hilton-honors/1887120...
There is a big difference between booking business travel through Concur and using hotels.com. You get all of the benefits of booking directly - points, nights count toward status, your credit card is charged directly by Hilton - ie I get 14 points per dollar by paying with my Amex Hilton Aspire.
But you're right. There's no particular disadvantage to me booking Marriott through Amex than directly other than an (expensed) booking fee for work travel.
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#296Earlier quoted context omitted.
Where does this leave people who do not want to use their phones for literally everything? I do not want a lot of apps on my phone, and I do not want to install something just for one trip.
I have stayed at multiple hotels where a machine hands out key cards or numeric access codes when you enter your name and date of birth. When you leave you just throw the key card into a box or feed it back into the machine. No smartphone necessary.
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#297Earlier quoted context omitted.
> When visiting countries with a lower GDP in other parts of the planet, I was shocked by the madness of this cheap workforce : they cost nothing, so a lot of workers were working in pretty unproductive jobs. Funnily enough I had the same thought when I arrived at JFK; compared to EU airports there seemed to be so many people just pointing you in a direction or yelling at you to get in a queue. It struck me that bett…
Maybe you landed during a slow time of day, but JFK is usually packed and those people are definitely needed to help new arrivals navigate customs.
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#298Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#299Its not a shortage of workers, it's a shortage of underpayable workers.
Re: Hotels turn to robots and room cleanings every 4 days to ease staffing shortages
#300Earlier quoted context omitted.
> I never have to talk to anyone, if I don’t want to. I have seen this attitude at more and more people, where does it come from? Meaning not wanting to talk with other people. It's what makes us humans, talking with other people. The alternative is lots and lots of money paid on psychotherapy and the like further down the road, or worse. Because actively avoiding talking to other people it's like bringing your car f…
You believe that the interaction I have with the Hotel Front Desk person is a meaningful social interaction, whereby if I do not have it I would need to seek mental health treatment? Really? That is your position?
Yes, that is my position. Why wouldn't it be? Society is formed of all people, not only acquaintances and friends. Yes, including the hotel receptionist.
> whereby if I do not have it I would need to seek mental health treatment
Yes, when people were not treating people such as hotel receptionists like the other that is not worthy of our attention then we were doing way better on the mental health front.