Earlier quoted context omitted.
Clearly there was someone making part of that $500,000,000 that wasn't telling them this.
You would think so, but all of the large consulting firms (Accenture, Deloitte, etc) are driven by billing and people wanting to climb the corporate ladder. What the customer needs comes a distant second. Many projects are staffed with 90-95% juniors or people who have no industry knowledge. I've worked alongside consultants from Accenture, Deloitte, IBM, etc over the years and, while many of them are very competent,…
Your comment is a mechanistic explanation of the failure mode, which again, I quite agree with. I worked at PwC for a couple of years; quite corrupt incentive structures and quite a dysfunctional organization because of it.