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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#291

Post by liveoneggs »

throwaway93382 wrote: post #183
shoeshoeshoey wrote: post #24

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…

Can confirm. We were a corporate account spending large 6 digit sums every month on Facebook Business Manager and Facebook randomly stopped campaigns due to intransparent and inaccessible credit line configurations, hurting not just our bottom line but theirs as well, with nobody to turn to in general FBM support. After lots of escalation through some personal contacts we fortunately had, they switched to a system wh…

care to share some of that business manager support? :)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#292

Post by skeeter2020 »

ynx wrote: post #265
Causality1 wrote: post #118

Earlier quoted context omitted.

Yes, and nearly everyone called it the moment Facebook bought Oculus. That any journalists at the time actually gave credence to Facebook's claims Oculus would remain independent is incredibly shameful. As for me, my Rift sits unused in a box. The Oculus desktop software may be the worst piece of shit I've ever used and I can't lay eyes on it without wishing ill upon its developers.

This is a horrible, rude, and insanely demeaning take. Formerly one of those developers, finally got fed up with the beast and left. I continue to do VR dev. 1. The internals were actually some of the most robust software I've ever seen. 2. People who worked on it originally were some of the best devs I've ever seen across multiple companies 3. They uniformly got burnt out by incredible harassment from people who hat…

There are a lot of foot soldiers from many terrible episodes of history who I'm sure have your exact perspective. Your 4th point could have been lifted verbatim from just about any documentary about them. And then you throw it back on the OP because your feelings were hurt; time for a little critical self assessment.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#293

Post by AnIdiotOnTheNet »

oauea wrote: post #273
fpgaminer wrote: post #174

Earlier quoted context omitted.

Side tangent, but ... thank you for Oculus. Seriously. I recently got a Quest 2, and its been life changing. It's just an incredible product. I used a DK1 and DK2 back when they came out and the Quest 2 is like night and day. Everything is so much better. No screen door, wireless, plug and play, etc. I honestly didn't think VR would get to this point so quickly. As for the life changing part, it's helping me work aro…

Should've gotten the Index instead, really. It works so much better and doesn't come with Facebook's walled garden.

Yes, technically, kinda. Aside from being much more expensive the Index is also not wireless (at least not without an add-on?) and requires a (beefy) PC.

Personally, if it weren't for the Facebook account requirement I'd probably opt for a Quest 2. As it is, I don't think VR is worth the investment of an Index to me so I'll stick with my second hand not-updated-since-before-Oct-2020 Rift because it is perfectly adequate for Beat Saber.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#294

Post by gadders »

Causality1 wrote: post #120
jpollock wrote: post #85

Earlier quoted context omitted.

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...

Having a firstnamelastname address will subject you to a truly baffling level of false accounts and misaddressed email. The worst was probably the time I got emailed an excel sheet containing the names, personal details, and logins for an entire layer of middle managers for a small banking chain.

I seem to share a name with a beef farmer in Australia. I get regular emails about prime Aberdeen Angus sperm I can buy, and once I even got sent details of his farm financing with an Australian bank.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#295

Post by Causality1 »

TeMPOraL wrote: post #218
Causality1 wrote: post #120

Earlier quoted context omitted.

Having a firstnamelastname address will subject you to a truly baffling level of false accounts and misaddressed email. The worst was probably the time I got emailed an excel sheet containing the names, personal details, and logins for an entire layer of middle managers for a small banking chain.

At my second job, there was quite a commotion in the office one week, when my boss started receiving a steady stream of random people's CVs. It turned us a moment to figure out what's going on - turns out, there was an ad for seasonal fruit-picking work, which listed [lastname].[firstname]@gmail as the contact address; my boss had a [firstname][lastname]@gmail address, and a subset of wannabe fruit pickers were rever…

dot being an ignored character

Don't remind me. I spent forever trying to figure out why I was still being charged for an Xbox account I'd already canceled. Turns out Microsoft had one account with the dot and one without.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#296

Post by AnIdiotOnTheNet »

mcv wrote: post #287
oauea wrote: post #274

Earlier quoted context omitted.

Shouldn't have locked it behind a Facebook login then, eh? It could be the best thing since sliced bread, but it belongs on a trash heap as long as it requires a facebook login.

Yeah, but that was an executive decision, not a developer decision. It's absolutely the reason I'm never going to buy an Oculus, but it's a bit unfair to blame it on developers who had no influence on this decision. (Only a bit unfair, because those developers still choose to work there.)

I don't think you get a pass on the basis of "I just work here" unless you're in a position that you can't afford to lose that job. And if you are in that position, you can at least feel an appropriate level of shame for what you had to do.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#297

Post by JohnWhigham »

dageshi wrote: post #237
hutzlibu wrote: post #232

Earlier quoted context omitted.

I suppose this is referencing something, non US people do not get?

https://imgur.com/r/4chan/dgGvgKF 4chan post

Yeah, about that...it's now real. I don't have the source but I remember seeing either Sony or Microsoft actually having filed a patent doing this very thing: reciting an advertising phrase (or doing some mocapped thing) in order to continue using the platform.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#298

Post by AnIdiotOnTheNet »

Causality1 wrote: post #118
torgian wrote: post #114

The real travesty is that you have to have an account to use the headset.

Yes, and nearly everyone called it the moment Facebook bought Oculus. That any journalists at the time actually gave credence to Facebook's claims Oculus would remain independent is incredibly shameful. As for me, my Rift sits unused in a box. The Oculus desktop software may be the worst piece of shit I've ever used and I can't lay eyes on it without wishing ill upon its developers.

As the owner of a second-hand Rift that I've refused to update to avoid any Facebook account requirement, I have to agree. The hardware is pretty good, albeit a bit out of date now, but the Oculus software is garbage.

I have to manually use task manager to kill all its processes and the service when I'm done with it or it will constantly wake up, cause 2 of my monitors to momentarily blank while it does something, and prevent my computer from sleeping.

On start it always asks me to confirm the storage location, and then complains that it isn't available anyway.

The library keeps forgetting that I have Beat Saber and I'm forced to launch it through Steam instead.

The only game I actually "purchased" in the Oculus store, Sensor Bounds ($0 tool), is considered to be uninstalled and can't be downloaded due to above mentioned "storage location" issue.

Again, I have intentionally avoided updating this since Facebook instituted the account requirement so it might be better now.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#299

Post by Cybotron5000 »

I _love_ my Mockulus Qwest no. 9. I’ve taken to wearing it to bed so I get to earn Zuckbucks whilst I sleep! [P.S. Palmer Eldritch is a genie, Suckerberg’s man boobs are the digital reincarnation of those of Augustus Caesar, and Peter Teak is a modern Medici (and all-round handsome rake)!]

Re: FB users buying Oculus VR headsets to get customer service prioritization

#300

Post by AnIdiotOnTheNet »

ChrisKnott wrote: post #176
malandrew wrote: post #165

Earlier quoted context omitted.

I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…

Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??

Yeah, that's excessive. It is just as effective to craft a polite but firm snail-mail letter instead and it's a lot less Karen.
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