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People lost the opportunity to place orders. Determining the actual cost is of course impossible since you don't know what orders people would have placed.
Absent a contract on availability that doesn’t sound like something you would have a case for.
Based on the in information from Robinhood's careers site, their platform is largely based on the following technology stack:
- Python, Django, Django Rest Framework
- Go
- PostgreSQL
- Container and container orchestration technologies (Docker, Kubernetes)
- Microservice-oriented architectures and related OSS technologies (Kafka, Celery/RabbitMQ, nginx, Redis, Memcached, Airflow, Consul)
- Cloud-native infrastructure (AWS, GCP)
- Infrastructure as Code and configuration management (Terraform, SaltStack, Ansible, Chef, Puppet)
- CI/CD and test automation frameworks (Cypress.io, Jenkins, Appium, UIAutomation, Bazel)Earlier quoted context omitted.
Sometimes you just have to cut them some slack. Have you engineered a highly available cluster before? I'm not talking about the hot-standby postgres master that gets called on once every 2 years, but I'm talking about a 180 node Cassandra cluster thats doing 15,000 writes a second 24/7 and peaking at 60,000 writes a second every day, and you have to do node replacements every week or two because of the high load. Or…
Kudos, these are moderate sized systems you've built over your career. There are lot bigger and more mission critical systems in the world and you might build them one day. I understand GP's tone wasn't exactly nice here. But here's the rub with RH's outage. RH is unfortunately in an industry (Finance, Healthcare, Aviation, Food, etc.) where people _need_ to trust them to be successful. The consequences of failure in…
No service guarantees 100% availability, it doesn’t exist.
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Those Silicon Valley kids can't understand reliability... Good thing my bank and my broker are not run like this... what a joke...
You sir have a very warped view of SV. Do not stereotype us.
On the profession side of this, if you're an engineer at RH in the thick of this - many have been there. It seems dire now, but in a few years the fog, panic, and haze of no sleep will become a story you tell your peers at happy hour. Many will cast stones - but they have been there too. If they haven't, well maybe their day will also come. You may feel bad at the moment - but the best way professionally forward is "…
Reminds me of the book Showstopper and the personal stories in - its about the creation of Windows NT. Pretty interesting how things where not so differnet some 30 years ago In case anyone is interested: https://www.amazon.com/Show-Stopper-Breakneck-Generation-Mic...