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Is this Paypal experience customary?

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Re: Is this Paypal experience customary?

#291

Is it too much to ask for regulations for payment transactions to step in, at least in EU? I know we're not too regulation-friendly here, and I haven't made up my mind yet, but I tend to think it's only consequential that digital payment transactions are considered a field where governments should exercise authority, on similar grounds that give (or doesn't give) government authority over establishing a currency in t…

The EU has a lot of law about digital payments. In September this year, a new provision will come into force in the entire EEA that requires digital payments to be made with two-factor authentication, for example. I don't know whether or how that affects PayPal though.

That's great news. I hope it will finally result in international support for more secure internet payment. I can do so domestically, but as soon as a transaction is international, credit cards is basically the only thing that's accepted.

Re: Is this Paypal experience customary?

#292
Same thing happened to me. I git charged for a “refund” for a sale I never made. It took myaccount into the red and they demanded money and even more ID from me so I closed it. Stuff like this is why I don’t keep money in any place other than my bank acct. They also instantly and without warning locked my account after receiving 2000 dollars from a friend before that and demanded official documentation after I started investigating what happened citing EU laws. I wouldn’t have minded that since I’m not a criminal but surely locking away someone’s account without explanation is not a good way to take care if users. Especially if you’re basically a bank.

Maybe I am in the wrong here but my approach each and every time to a project where I deal with someone elses' money is to try and figure out the most secure and most informative way to do everything, afterall it's one of the biggest responsibilities you can take on as an online service provider.

Re: Is this Paypal experience customary?

#294
I got once a mistaken transaction on Paypal, the "buyer" contacted me to ask me to refund their money because it was a mistake. I issued a refund and Paypal took 30 cents fees because of the refund. I contacted paypal to ask why I was charged for a mistaken transaction and they just told me this is how it works and there's no way to avoid that.

Re: Is this Paypal experience customary?

#295

Whoa, I just got off of a call from PayPal as to why my account was banned. Turns out, 15 years ago when I signed up, I was 15 (I am 30 now) and that is against their terms of service. So my account is permabanned and they said to make a new one with a different email. I can understand they don't want people under 18 to sign up, but for fucks sakes, it was 15 years ago, this feels like a fairly stupid policy. I would…

How did you manage to call them? I've been fighting a similar issue. I woke up one morning to an email that my account was permanently suspended, along with several family members' accounts that don't live with me. All of our accounts were shut down at the same time, with no reason given. None of us had used Paypal in months, and I haven't received money on Paypal in years. We can't get a hold of anyone to find out w…

https://www.paypal.com/us/smarthelp/contact-us There's a "Call us" link at the bottom.
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