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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#291

Post by psyc »

victorhooi wrote: post #220
PeterisP wrote: post #188

Earlier quoted context omitted.

Calling a product a piece of shit is perfectly acceptable behavior, it often is a reasonable and accurate opinion about a product and definitely meets the standards of the "level of decorum" expected for customer product reviews. Customers shouldn't be absolved of having a minimum level of decorum, but that minimum is at the level of (a) personal insults at specific people ("Bob in customer support is a piece of shit…

No, I'm sorry, that is not perfectly acceptable behaviour. It's not illegal - but it's also not helpful, or constructive, and nor is it desirable if you're trying to build a helpful community. There are other ways of getting your point across, without resorting to insults such as "piece of s*it". In Chinese, we might call this 家教 - or "upbringing". If you have no decorum, or class - it suggests that your upbringing w…

I agree with you in principle, but times have changed. We still have words for this in America, but no longer really have the idea.

Re: iPhone App will not stay open - just flashes when trying to launch

#293

Post by yunolisten »

OliverJones wrote: post #274
yunolisten wrote: post #253

The Internet of Silly things strikes again. Perhaps people will grow cautious of buying into products and services which they have no real control over.

IoST. (Internet of Silly Things). Love it! It's more polite than IoWJ (Internet of Worthless Junk).

Excellent, you can join the steering committee where we ignore all lessons learned from any previous product security failure, and add in multiple expensive features users can't comprehend, let alone use. To the cloud!

Re: iPhone App will not stay open - just flashes when trying to launch

#294

Post by forgottenpass »

sametmax wrote: post #166

When I had a streaming website, featuring only embedded videos, we decided to put a form so that people could tell us if something was wrong. 90% of it was garbage: - gibberish - insults - useless comment either empty of content or context - people asking us to fix things that weren't broken, or weren't broken on our site We didn't ban them. Instead, we extracted each useful information out of it: - adding missing in…

Any person working in an affordable bar, restaurant or shop knows that. Because they often don't have the choice.

Working low-wage, unskilled customer service sucks, but offers important life lessons about the way other people conduct themselves, and your own options to conduct yourself in the face of behavior you don't like. The best thing about high-school jobs is they offer concentrated streams of some of the interaction types necessary to becoming a well-adjusted person.

You either learn to stick to principled action while other people's behavior roll off you like water off the proverbial duck, or grow up to be the kind of person that thinks societal tut-tutting of 13 year olds on twitter an important moral cause.

Re: iPhone App will not stay open - just flashes when trying to launch

#295

Post by dovdovdov »

cyberferret wrote: post #49
dovdovdov wrote: post #38

Earlier quoted context omitted.

Their domain still leads to an indigogo page. People should avoid startups those use crowdfunding websites as risk free capital gainer preorder pages. They don't get proper investment for a reason.

Seriously? What about companies that emphatically don't want to sell off a large percentage of their company and their souls to a board of venture capitalists and the like?

They should exploit consumers I guess.........

Re: iPhone App will not stay open - just flashes when trying to launch

#296

Post by bschwindHN »

exDM69 wrote: post #272
bschwindHN wrote: post #242

Earlier quoted context omitted.

> How about providing a single board computer like a Raspberry Pi The issue is more about connection to external servers than the particular board itself. A product that both runs great out of the box, and is also hackable to the point where it doesn't 100% rely on the original company being around to run is the sweet spot I'm thinking of. I'm mostly just thinking aloud about what features the product needs to have i…

> The issue is more about connection to external servers than the particular board itself. Oh I meant that the R.Pi would be the server where the IoT gadgets connect to. Located in your home and available through your home network connection. Optionally with some kind of (self-hosted) server in your own VPS. This is obviously a solution for DIY-ers only. > Consumers want to, and indeed they do, pay for these devices.…

Ahh I see what you mean about the Pi now. If only consumers were satisfied with a LAN-only IoT device...

As for server costs, I think you could get away with something pretty low cost if you trim down what you offer to essentially just a message broker that runs on a handful of machines. Depends on what kind of data the device works with. A camera would cost a lot in bandwidth. A garage door opener, not so much.

If IPV6 were more widespread I suppose the issue of connecting apps to devices would be more straightforward but as it is now you pretty much need a third party server if you want to control your devices remotely. But for a small team handling thousands or tens of thousands of these devices, I think your server costs wouldn't amount to much. If your product becomes big you could start launching other things to sell and reuse the infrastructure you have. At least, that's how I hope it would go down :)

Re: iPhone App will not stay open - just flashes when trying to launch

#297

Post by antfarm »

bschwindHN wrote: post #138

What's the right way to design an IoT product to not be dependent on a startup's cloud servers? - Allow the app/device to point to a different host (running an open source version of the backend)? - Support LAN connectivity without round-tripping to a third party server? - Allow the user to load their own firmware onto the device? I don't know where the line is for these things, it seems to be a balance of convenienc…

Looks like Garadget have thought of that (at least for the future):

The app requires a server component as does any consumer friendly product with mobile access. There is a plan to add the support for server-less mode, though it will require users to configure domain name service and firewall. The main server component is maintained by the Particle and pre-paid for the life of the device. Additionally, unlike many products bricked by the companies going out if business, Garadget is an open source system so it welcomes third-party solutions.

https://www.amazon.com/forum/-/Tx1SJ70QRGDYZAY/ref=ask_dp_dp...

Re: iPhone App will not stay open - just flashes when trying to launch

#298

Post by ptero »

qqg3 wrote: post #186
atemerev wrote: post #72

"Throwing a tantrum"? The review in question is something along the lines of "the control app is flashing and doesn't work at all. This is junk, don't waste your money on it. 1/5 stars." If you make any public facing products, you will occasionally get such (and worse) reviews even if your product is a shiny perfection forged in heaven by angels themselves and wrapped in magic. Fact of life. On the other hand, the su…

It's quite clear a lot of people in here are approaching this with a "B2B" mindset where clients and contracts can be fired and terminated. This scenario is "B2C", "the customer is always right" may be a tired phrase but it rings truer than you might think. A lot of people are saying this guy should be respectful of this small, indiegogo compnay. Problem is, they are ignoring the fact the product is being sold on Ama…

"The customer is always right" is a good mindset for both B2C and, to a lesser extent, B2B; but it should not be taken literally. If a customer in store is abusive, politely but firmly showing him the door is the right response. Do not deal with bad customers. But attacking a bad customer, stealing his stuff, etc. is a really bad idea.

Disabling a previously bought product for a negative review is probably illegal in most jurisdictions. It is clearly illegal under Amazon ToS. If I were the device buyer I would just return the unit. Even if they restore access this is an accident waiting to happen.

Reading this reinforced my conviction that I do not want my home hardware managed remotely. At least not the stuff I regularly interface with.

Re: iPhone App will not stay open - just flashes when trying to launch

#300

Post by code_sloth »

victorhooi wrote: post #220
PeterisP wrote: post #188

Earlier quoted context omitted.

Calling a product a piece of shit is perfectly acceptable behavior, it often is a reasonable and accurate opinion about a product and definitely meets the standards of the "level of decorum" expected for customer product reviews. Customers shouldn't be absolved of having a minimum level of decorum, but that minimum is at the level of (a) personal insults at specific people ("Bob in customer support is a piece of shit…

No, I'm sorry, that is not perfectly acceptable behaviour. It's not illegal - but it's also not helpful, or constructive, and nor is it desirable if you're trying to build a helpful community. There are other ways of getting your point across, without resorting to insults such as "piece of s*it". In Chinese, we might call this 家教 - or "upbringing". If you have no decorum, or class - it suggests that your upbringing w…

The phrase "piece of sh!t" for better or worse, is now so widespread its almost never meant literally. People who take it to heart shouldn't be working in _any_ client facing role.

It might be chinese culture to avoid criticize things directly, but it's also part of the chinese culture to give backhanded compliments like "5 out of 5 stars, when it works, which is never." I don't think the 笑里藏刀 (literally translated as "dagger hidden in the smile") aspect of chinese culture claims any moral high ground over the western straight shooting f* you.

I'm chinese too.

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