This book was SO GOOD. It's bleak. I always imagined that rich/powerful people only created suffering if that suffering was required for certain goals. It's easier for me to bear injustice when it's a zero-sum game. But the story of Facebook is not that. Facebook didn't make ethical sacrifices for profit -- its executives just didn't care to understand the consequences of their actions. I wish those folks could feel…
Understanding takes effort too, effort that might be better spent creating value. Also, understanding creates culpability. So that's a downside. It's like people who walk in front of you on the road and pretend to not notice you. If I don't see the badness then I am not responsible for the badness. And thirdly, never underestimate people's power to ignore.
One of the hardest things to do is to put yourself in the place of those you see as villains and recognize that they generally see themselves as heroes. The human capacity for self-justification is extremely powerful.